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May 2024 by Micaela Guerrero Sastre
Tall girl with dreads had a really bad attitude. She didn’t wanna help me or get me anything. She questioned me about the shoes or the size that I wanted. I went today around 4:30pm.
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May 2024 by Diana Barbosa
An employee who I’m assuming is manager, named Johnathan, considering he had all employees refuse to process our transaction was extremely argumentative and threatening to me and my group upon trying to make a purchase. He threatened us with security despite us acting anything but violently and aggressive. I would 100% never shop at this location or recommend anyone to do so either. The staff is all very young and obviously very inexperienced in customer service especially the young man named Johnathan .
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May 2024 by Louie Cruz
I went to look at shoes today and the Employees were rude to me. First of all I wanted to look at a shoe and they got mad that I misplaced it by accident and the second time they were telling me that I’m not allowed to look or touch the shoes unless I’m buying. Worst costumer service if I could give it a 0 star I wouldn’t shop here employees are rude and have all nasty attitude.
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April 2024 by Loren Brooke
Visited the store. Looking for prices for shoes with no tag ?? and the cashiers / Supv. Very unhelpful. I did the due diligence and found the shoe online which prompted them to check again. All that to say good customer service is hard to find. And to tug at your heart strings even more ? the purchase was for a child.
Shout out to all the stores that focus on customer service. (Just Not here ?)
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February 2024 by Monique Bass
Went in for an in store pick up …which went smoothly….but after picking up our order we was still shopping mind you while I was at the register waiting for my order my boyfriend was shopping to see if he might make a purchase as well not once did the man standing in ft asked him for help …..but I promise you every yt face that came in he was right in there face willing to get them a shoes size …..I really can’t stand sub racism
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January 2024 by Ricardo T.
Nice guys finish first at Finish Line. Came to finish line to exchange a late Xmas present for a different size. Carla was very nice and helpful. They didn't have my gold & black Jordan in their store for the size exchange. The selections were fine but limited with styles I was looking for. Joseph was cool and accommodating and ready to get styles for me to try on. He went back and forth for me several times with a great attitude and willingness to help me find the perfect fit. Thanks, Finish Line employees.
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December 2023 by christine gee
Worst customer service! If i could give 0Stars I would. Everyone is unhelpful in there especially the manager Angelica. The Music is so loud that the associates can’t even hear what you’re saying while standing right in front of you. The music being played has profanity & curses in them while small children are in the store. I couldn’t believe it ! SAVE YOUR TIME & MONEY and go to footlocker !!!!
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November 2023 by Diana NYC
11/9/2023 Jersey Gardens location.Horrible customer service. My daughter bought sneakers after trying them on, later on she found out they gave her 1 size smaller. So we came back to exchange. We talked to employees, they made us wait for a while, were really rude and not welcoming. Long line with only cashier, it took forever to exchange. Never be back again.
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September 2023 by Andrea Rodriguez
The attention in this place is disgusting. There is a Hispanic woman there who treats people very badly. She has red hair and has very terrible attention to customers.
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September 2023 by wednesday albano
Very bad customer service!!!
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September 2023 by Anthony Gerard
Got that Fire ?
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August 2023 by Jacques Hyppolite
Not only do they lack basic customer service skills, they also steal. I had a package delivered to this store and both managers made up an entire story on how they didn’t know what happened to my package. One manager even blamed the malls customer service desk as to the reason why the package was missing.If JD or Finish-line can’t guarantee the safety of in store pick up, then they should remove that option online.
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August 2023 by jennifer porras
Went there over the weekend tried to make a purchase with a gift card done it before in Finishline the manager on duty said never saw it before and didn’t even try to help her employee so I could make the purchase never shopping here again in Finishline in Elizabeth wouldn’t send anyone I know there poor service all together.
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August 2023 by Nissy
There was a girl, and if I see her again when then, she's really mean and bitter (a Latina). Avoid her when she's in the store.
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August 2023 by Maysa Ahmad
Worst experience ever . Went back to school shopping chose over 700$ worth of shoes when I went to cash out I waited over a half an hour and the lady at the cash didn’t acknowledge me standing waiting for help. Over an hour of trying on shoes and when I was done no one helped. Worst place ever.
