-
March 2024 by Dominique A Peace
1. Upon a first arrival there was a Tesla backing into the double door, preventing access into the lobby.2. There was a crowd of people in lobby clearly frustrated waiting on rooms3. I was initially told my room wasn’t ready because it hadn’t been cleaned, at the time it’s was going on 5PM4. The hallway on the 3rd floor had an intoxicating smell of marijuana5. Entered the room and it looked empty and unkept, and extremely outdated6. The shower head silver plate was dangling off from the wall exposing darkness and confusion7. The counters in the bathroom sink area had debris and a great amount of lime scale and corrosion.8. The tub had significant corrosion and was clogged9. There was some dirt and debris behind the television on the table and on the floor near the heater and inside the drawer in the nightstand10. The telephone receiver had food crumbs and a dried substance stuck at the head and mouth of the receiver11. There was a couple in the woods to the right exit clearly using drugs and kept watching me12. The side door used for guests that morning was unlocked so anyone could walk into the hotel13. Overall I was extremely disappointed my stay. I will pass this unfortunate information onto corporateRooms: Not as advertised, what they aren’t advertising is that this hotel, also serves as a shelter for families w/who animals, Truckers, and I’m sure anyone else can just walk into the building at any given momentSafety: I felt very unsafe, the locks were very outdated and questionable. Walking into what’s supposed to be a secured facility is a joke. Just don’t stay here !!Food & drinks: I wouldn’t touch it, PLEASE BRING YOUR OWN!!
-
Staff highly gd great people Manger assistant mark gmRooms: Nice place not bad for a short or long stay
-
March 2024 by Anthony Vuocolo
Absolutely no water pressure. Pay $3800 a month and can't take a shower.Rooms: Plenty of housekeepers.
-
March 2024 by Jeremy Hernandez
Thank you for the service. It was excellent and I was given an early check in by the manager and eslyn due to a error through the reservation. Thanks again. It was
-
March 2024 by Denilson Vrutaal
Thank u
-
March 2024 by Marii Dabratt
ray at the front desk was super
-
March 2024 by Isaac Prince
No that clean and beds not
-
February 2024 by Tim Mills
Good for an extended stay. 1st room they put us in reeked of smoke. Manager was very gracious and gave us another room.
-
February 2024 by tiffani johnson
This was my first time staying in Extended stay and everything was great! I had a small issue but the assistant manager Marc was extremely helpful! His customer service was great and he's very efficient! Definitely one of the
-
February 2024 by Barkin
BEWARE, there is a scammer working behind the bar there and he will steal money from you and add a tip to himself when you buy anything from the fridge there. I bought a sandwich and he added a tip for himself without even asking me first. The hotel protects him. I've tried to get justice and management just ignores it. I am with a flight crew who has a contract with this hotel and other coworkers have complained about the same thing. I have made an official complaint with corporate and my company.
-
February 2024 by Kendra Gainey
Always clean and affordable. Very fair. Great customer service! Mark helped me out a lot with my extended stay! I highly recommend.
-
February 2024 by Diego Sett Henning
Location near the airport. I also got the best service from Mark at the front desk and the rest of the crew, like Eddie were all super friendly. Very clean and comfortable rooms! Would definitely recommend!
-
February 2024 by Ismael Narváez
Rooms: Son habitaciones muy cómodas con todo los servicios de cocinaNearby activities: Si está muy cerca el mall Jersey gardensSafety: Es una zona muy con policías en la zonaWalkability: Si puedes caminar muy tranquilo
-
December 2023 by Julia Lau
Ray, Mark , Savannah, Nicole,Jermaine, Nasiem and the rest of staff here are amazing and their customers service is superb compared to all the hotels I’ve ever stayed in past few months during my travels. The staff here are very accommodating to ensure I am comfortable and my needs are met. The cleanliness is top notch especially the linens washed properly and disinfected compared to the other extended stays of America I stayed in most importantly the beds are clean as well. Cynthia the district manager is awesome and friendly. I wish all extended stay employees were attentive and helpful as this location. The employees go above and beyond to ensure my stay is pleasant. Would definitely stay here again in the future !!Safety: It’s a great location where the front attendant is always available compared to the other extended stays I have booked in the past. The staff are friendly and helpful.
-
December 2023 by Dee Castor
This hotel had many many issues & staff & team members of upper management should really take these reviews seriously. First, I am still waiting for my money that is on hold its been days & no release. Front desk personnel very rough in speaking and handling customers. I understands you gotta be firm but there are ways to be firm & polite. The room smelled really really bad upon entering. Lighting was very dull in nature, toilet was clog up, there was no running hot water in shower, furniture was broken, there were gum ? on the wall, there is no way for you to get ice there is no ice machine in the hotel. Listed on or near the phone was no directory access to calling front desk or other department when I needed service. Overall this was a horrible experience the only thing I must say that this hotel was in a convenient location. For a name so big I was expecting better. Now can you all release my money on hold?
