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January 2024 by Honest Citizen
Not a single person greeted me when I walked in, even though there were many associates standing around talking to each other. No one offered me a shopping bag even though I had a lot of items in my hands. They had sale items mixed with non-sale and it was hard to tell what was actually on sale or not. When I got to the register I had to leave behind a few items because I thought they were included in the semi-annual sale when they weren’t because of everything being mixed together. I went to my home store in jersey city the next day where everything was organized and I had no issues shopping. The jersey city store is friendly and they always greet shoppers at the door. Never going back to the jersey gardens location. Fix up your store!
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January 2024 by Izzy D
I always come here and lately I’ve been getting ignored at the front desk when I go to pick up my online order. They are sitting around chit chatting while looking at me at the pick up area.Disappointed.
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December 2023 by Jasha Joannis
I live how they always have promos to draw you in
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November 2023 by Paul Dunne
Really good staff, so friendly and helpful. Picked up a few bargains
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October 2023 by Very C.
It never fails whenever ordering from Bath & Body at the Jersey Garden Mall located in Elizabeth, NJ They take their time in fulfilling the order! By doing so, the items can be sold at the store before the website order is completed. This store is close allowing me to pick-up the order faster than being shipped... The personnel at this location is lazy, rude, lousy and a DON'T CARE attitude. Too bad that their headquarter don't take the time to check this store location and verify all the customers and employees complaints or reviews...
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September 2023 by JEAN C
Asked the one in the red shirt question about coupons, was curt to the point of rude. Then, get one line & cashier opened up asking for those paying by credit card, I go over & red shirt literally runs over & tells me to get to the back of the line. I told her I was already on line & she insists that I just cut the line. Found out that shes the manager. NO MANAGER IN RETAIL SHOULD BEHAVE IN SUCH A WAY. NEEDS TO BE FIRED. SENDING HER PICTURE TO CORPORATE.
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August 2023 by Dinell Booker
I went to bath & body works in Hudson Mall in Jersey City on Saturday August 12th @ 11am. The young lady was very pleasant and helpful. There was only a try me sample of Whiskey Reserve Lotion. She said I will get you one from the back and she did. She also told me she liked Mahogany Teakwood and let me smell it. So I Brought One!!!
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July 2023 by Steven C.
Store hours are not honored by store employees. Employee Gisselle who claimed to be a manager refused to let me enter the at 6:50pm when the posted store hours are 7:00pm. I simply wanted to by 1 wall flower plug in and new what i wanted. There were people still in the store and she simply refused to let me in. I asked what time they closed, she replied 7:00 pm and I proceeded to point out the it was still 10 minutes till 7:00pm but she didn't care and refused to sell to me. Horrible work ethic and horrible shopping experience at the store.
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July 2023 by Tasha “JUJU” Davis
I love going and shopping here. Especially during their semi-annual sale
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July 2023 by Lillian Bonachea
Love, Love, Love this place. There is so much to choose from. I love the new fragrances. There is so much to choose from. Can't wait to place another order.
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July 2023 by Yos Feit
Big beautiful store dedicated to BBW branded beauty products. Warm welcoming staff.
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June 2023 by Hank C.
Bath & Body Works, they have a number of different deals running including by three get three free, as well as candles at 50% off, or buy multiple and get a discount. Kids and adults seem to love all the different aromas and the selection of different colors and colorful chachkas. Selection and scents drive a lot of folks to the store because they find the items that they like in different styles including soap, hand sanitizer, candles and more.
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June 2023 by Kalpesh Patel
One of the best must visit place in jersey garden mall. We were greated by a fabulous associate named "Lisa". She helped us with all hand wash fragrance selections and candles ?. Lisa was knowledgeable regarding my fragrance request. While completing my order transaction, I was greet by an associate named "Katrina ". She was very friendly and helpful during our encounter. After my transaction, I reentered the establishment because I forgot to utilize my coupon. All staff members was very knowledgeable regarding company's products and return policies. It's was a pleasure to receive exceptional customer service from these wonderful associates.
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June 2023 by Yuki Dear
Plenty of items & fragrances to select from Bath & Body Works at the Jersey Garden Mall in Elizabeth, NJ. As well as some employees with an " I don't care " attitude.The personnel working here, varies. There are a few that like what they do and there are many others that have selected the wrong field to work at. Including the supervisors!!!Employees are:** To give the respect the customer deserves...** To fulfill the orders received via internet right away, notify the customer if items ordered are no longer available and issue a refund immediately. The customer shouldn't have to go to the store 35 hrs after the order was placed and paid for, to find out is not ready because items are not available...** To complete the in-person sale transaction quickly...** NOT to make the customer wait while having a conversation with a friend that just walked in the store...** NOT working at a store to give an "attitude" to any customer.
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June 2023 by David M
Great place, just always super crowded and not enough cashiers
