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“I went to FedEx and encountered a person who very rudely informed me they couldn't help me. The gentleman at the UPS store in Rio grande was AWESOME and a big help! Thank you, sir!”
9AM - 6:30PM
Four, Canale Dr, Egg Harbor
Shipping Centers
“Best fedex store I’ve been to. Staff was amazingly friendly and helpful and did not feel rushed. Had to go back the next day to pick something up and they even remembered my name!”
7AM - 5:30PM
5 Columbus Ave, Egg Harbor
Shipping Centers
Shipping Centers
Shipping Centers
“Zack was so helpful when I popped in to get a document notarized this morning. He was accommodating in sifting through the document I sent in order to print the correct pages, which I really appreciated! Then he was careful to delete the document right away which had sensitive information on it. Thank you, Zack!
While I was sending the email, I got to witness his charm in handling a sticky situation with a customer who had missing labels due to a third party’s mistake. The customer could have left angry, but instead he left smiling. I bet the customer will ensure the other party gives him the correct labels next time because Zack had made a cartoon for these unfortunately common situations with this particular third party. It was such a nice lighthearted way to explain the policy and why it needed to be followed. Ha ha it made my day. Many people working in customer service become exasperated when there’s a recurring issue such as that, so I was impressed with how he handled it.
Thanks again for all of your help! I’ll be back!”