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November 2023 by Ranisha Floyd
This is by far the worse auto care service. I had an appointment at 10am i specifically asked the lady how long will it take for them to service me car. She told me one hour. I walked around the store for an hour & went back to the auto center & my car still was sitting in the same place. I then again got up to go get me something to eat. At 12:08 pm they text and told me that my car was starting to be serviced. I walked back to the auto center now it’s 5 mins to 1. Once again my car was sitting there & has not been touch. I then started asking for a manager no one never came. Now it’s 1:30 and I’m walking about the store looking for some type of manager. I found one and the first thing they say is their employees called out. Now although i understand that’s possible but the communication & customer service is very poor. One of the managers finally walk me back to my car at this time it’s 2:00pm & my car still wasn’t being serviced. She then tell me that the pulled my car inside & went to lunch. I got a text a little after 12pm & now it’s after 2pm & my car still haven’t been serviced & let’s not forget I’ve been there since 10am. They were finally fine she’s with my car at 4:15 pm. I spent my whole day there. This is the worst place ever. If i could’ve gave it zero stars i would’ve.
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November 2023 by Anthony C
I got a great deal for my tires pre Black Friday, and scheduled an installation. My car was checked in at 3:00, and finished around 5:15. If you have the Walmart app, you can track the service. Be realistic, this will take some time. I did some shopping as I waited.They need to be more organized here. The guy at desk- Mukesh was pleasant, but overwhelmed. Once you check-in, he then goes to search for your tires. Imagine all the tires delivered to the store, stored in trailers outside. The associates in the department were helpful as I checked out. ** I had tried calling store for days. Nobody picked up. This is not acceptable. Fix this problem.
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November 2023 by Aliaksandr Sourimto
The worst service I've ever had. I had an appointment at 9 am to install my tires, as I know the work takes 30-45 minutes, but it took them 3.5 hours, incredible!!!!!! I absolutely do not recommend this service in this place!
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October 2023 by Mish
this place is the 9th circle of hell. I would never have come here based on the horrific reviews, but my boyfriend paid for 2 tires and made an appointment to install and rotate them, and it was too late to cancel by the time I found out about the reviews.I arrived a few minutes before my appt, and no one in the bays acknowledged me. I had to get out to ask someone where I should wait. then, I waited inside at the counter for 15 minutes before anyone came in to check me in. they said they couldn’t find my tires that were ordered 3 weeks ago— they were “in the store”, but “not where they’re supposed to be”I said if they don’t have them, then put another equal value Goodyear tire on because I have an 11:30 appt and this should have only have taken an hour, and by now it was 35 min into my appt.Peter was courteous, but at no point could he tell me how long this would take. TWO HOURS later, I see my car moved back to the parking lot, so I went out to see the work and guess what….?THEY DIDN’T ROTATE THE TIRES.I spoke to Peter again and advised him of the error. he went out to look, and verified that they weren’t rotated, showed me the note on file and turns out the mechanic didn’t see the note.he said it would take five minutes to fix the problem. thirty minutes later, I had to ask someone if I could pay for my car because it was sitting in the parking lot again.this shop is not worth the hassle. I’d rather pay $100 more somewhere else to have things done on time and correctly.
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September 2023 by A Vazquez
Every Walmart auto in northern states is a collection of irresponsible, inattentive non professionals. Buy your tires here but have them installed elsewhere. 4 hours wait is just incompetent
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September 2023 by Yogesh Champaneri (Joe)
Do not go here. New tires installed on two different vehicles. Both vehicle tires were leaking from the stam. I had to go back for the first vehicle, and the mechanic replaced the Stam took a while. 2nd time I went and I was told they can not do anything and should book an appointment. How do u book an appointment when your tire is leaking and it needs to be fixed right away. Guess what? Do not purchase extra coverage for flats because they would want u to book the appointment. Not all the staff is bad. But most of the time, there is no one at the desk. Try calling them ,you have better chances of winning the lottery.
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September 2023 by Krishna Iyer
Need to OIL CHANGE ?go elsewhere, I was here 8am in line for walk in … technician says we don’t accept walk ins today since less man power … appointments only.So I went to Valvoline and got my oil change in under 10 minsSave your time, Walmart here known for poor service
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September 2023 by John Doe
Aweful place. I had an appointment and at 8 AM and after an hour, they told me I'm not even the system. I understand you pay the lowest and you get the most awful people, but this is too much
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September 2023 by Amit Shah
We went there 2hrs before closing time for oil changing, there was no waiting still they refused to provide the service. The mechanics were just wandering around. Walmart is very big venture taking no care of their customer, there are so many reviews about their poor service. How many years will it take to look upon these reviews? What is the point of this review feature if there's no action taken?It's better to close this AutoCare service to save people's time and gas.
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September 2023 by Samir Patel
Must Read:This Walmart auto care center is by far the worst across the US. The response is incredibly disappointing. They don't offer online appointment bookings, and even when you arrive in person, they claim to prioritize appointments. It's contradictory and frustrating. They take approximately 5 hours for any repair work.To make matters worse, they lost my car's lug key and admitted their mistake. The manager agreed to reimburse the cost of a new lug key if I provided the bill. I purchased a new lug key for $194 on the same day, but they reneged on their commitment and refused reimbursement. Their lack of ethics is evident, and trusting their employees is impossible. They don't uphold their promises and are entirely untrustworthy. I'm thoroughly disappointed and can't recommend them. Their lack of responsibility and unreliability are concerning. Think twice before considering their services.
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August 2023 by Irfan khalid
The most mismanaged place, everyone in the queue is frustrated. Even with appointments customers have to wait unlimited amount of time. Better to go somewhere else for tire replacement. Oil change is also looks the same.
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August 2023 by Muhammad Azeem
Very bad service. No customer service. Waiting for someone to attend me for 1 hr. Why Walmart keep this auto care center ? Should close that center. Bad very bad
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August 2023 by Kai Guo
I should have read the reviews before I select this location to change tire. The service people are retards(not included the people install the tires), extremely unprofessional, PLEASE AVOID COME HERE FOR ANY SERVICES, AND READ THE REVIEW FIRST!
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July 2023 by Ebram Kerolos
4 hours waitRude staffLeft my windshield dirtyGot oil all over my car interiorGo somewhere. Not worth your money.
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July 2023 by Gurjant V.
I came here at 10:30 for oil change and noone was helping and one rude guy came and while passing he told me they do oil change 7-10 am...seriously what kind of time table is it lol