Walgreens

Most Recent Comments

• June 2024 by drac464
  This store is a joke on every level. Even if you call the corporate line to complain, nothing ever changes and things seem to get worse. The other day the manager of the pharmacy had me in the drive thru lane for over 30 minutes because they were clueless about how to use a savings card for my prescription. The first 20 mins they didn’t even say anything and just kept saying “one more minute”. Cars were piling-up behind me. I ended up driving off because they were making me late for an appt. Afterward I went into the app because I was going to use my old neighborhood Walgreens in Woodbridge and the manager at the Edison location cancelled my prescription even though previously it said “ready for pick up”. Who gave her the authority to just randomly cxl a persons prescription without the customers or providers permission? I contacted the Walgreens in Woodbridge via phone and while she also had problem with the savings card, she was much nicer and actually sought a resolution which was calling the help desk for manufacture of the prescription. Being that it was Friday night the help desk was closed but her name was Privash and she could teach the Edison Walgreens how to deal with customers. The pharmacy at this location always takes forever and seems to be clueless. The manager is not doing a good job. There used to be a nice guy there with dreads but I haven’t seen him in a while. Please get new management or train the ones you have. I ended up moving my prescription to the Walmart in Edison and with one quick phone call they were able to use my saving card. There is a thread on line about how incompetent Walgreens is regarding the savings card for this particular prescription. I will attach a photo that is found on the website that might assist the Walgreens pharmacy, but it is not the customers job to do the job of the pharmacists. I will be using Walmarts pharmacy from now on and give them my money, but that says a lot because I actually have to drive further for Walmart, they don’t have a drive-up, and I’m not a fan of Walmart either, but they are better than this Walgreens. Doing pick up for online orders or curbside pick up is equally as annoying as the items are often never ready when the app says they will be and if you are sick or do curbside nobody will ever come to your car. The bad experiences here far outweigh the few good ones and I’ve just given up on this location entirely. Sad because it’s the closest one to my house, but convenience isn’t always worth continuing to hand over our hard earned money to a business that seems to just not care and causes more stress than necessary. My prediction is that Walgreens will not be around in the coming years if they continue to treat ppl poorly.
• April 2024 by Tyshaun Williams
  Ba customer service they always close earlier then what they say just literally came to store 11:52 and they said they close stor closes 11:00Pm
• February 2024 by Patricia Fernandes
  I was very impressed with the cashier that assisted me. He was multi tasking by working the photo and the register. I needed assistance with passport photo and he came to help. At that time, customers were gathering to be rung up and someone else needed assistance in the photo. He asked for the lead on the overhead to come out and help him in the photo to ring me up for my passport photos and she did not. When I finally rang the assistance button, she came out but with no sense of urgency. Her name is Patricka. As a site lead, she should be running the floor and assisting alongside since it seemed like there were only them 2. She wasn't being a leader nor a team player. I think the leadership at that walgreens needs to be better or else the customer service satisfaction will continue to drop.
• February 2024 by Living Alguacil
  Hello, I am Living Alguacil, I have needed the services of this center numerous times and I have been delighted with their excellent customer service, they are very attentive and friendly, I recommend this wonderful pharmacy to everyone, they will be delighted to visit it.
• February 2024 by D J.
  I placed an online order for pickup. During the online ordering process, I pressed the button to only shop for items that were "in stock." I purchased (1) 2 bottles of Tresemme shampoo (2) 1 pack of Scott toilet paper and (3) 2 bottles of Dove conditioner. After applying coupons and Walgreens rewards cash, the order totaled $11.32 and Walgreens immediately initiated a charge on my credit card. Approximately 30 minutes later, Walgreens sent me an email to advise that "Your order is delayed." Approximately 40 minutes later, Walgreens sent me an email to advise that they made an adjustment. They canceled the 2 bottles of Tresemme shampoo because they were out of stock and they updated the order total to $3.52 (after applying coupons and Walgreens rewards cash). First, Walgreens canceled items, but failed to update the pending charge on my credit card, which was still $11.32. Second, when I placed the online order, I enabled the button for "in stock" items only, so this never should have happened. When I picked up the item from the store, the Walgreens associate handed me a bag. The outside of the bag had my name and order number on it. (The Walgreens associate was not wearing a name tag, but was an young African American woman with long, frizzy hair). However, inside the bag was a completely different order. It contained an empty gift bag with white tissue paper, ear wax removal kit, deodorants, Dove body wash, and many other items. The dollar value of this order was much greater than my own order and I could have just taken it and walked off. Instead, I honestly told the Walgreens associate that they packed the order incorrectly. Frankly, I was astonished on their complete incompetence in their packing of the order. How do you confuse toilet paper with ear wax removal kits? Not a single item that I ordered was in there! The Walgreens associate seemed confused and tried to convince me this was my order. I explained to her that it was not correct and she finally conceded to looking up my order. She then left and passed the buck to a different Walgreens associate. I was left standing for a very long time at the photo counter with no one helping me. Since no one was helping me, I proceeded to locate the items in my order myself. I immediately found the toilet paper which was right next to the front door. I am not sure why they were taking so long and still did not locate it. I then proceeded to locate the Dove shampoo. There I spoke to another Walgreens associate and advised I was trying to fill my online order. (This Walgreens associate was a shorter African American woman with her hair tied in a pony tail). She looked up my order and attempted to find the Tresemme shampoo. I advised her that Walgreens already adjusted my order to exclude the Tresemme shampoo and they sent me an email about the adjustment, with the adjusted bar code. She then advised me that the Dove conditioner was also out-of-stock. Seriously? Again, when I placed the order, I pressed the "in stock" items only. On the shelf there were 2 bottles of Dove conditioner which were the same price and fluid ounces as what I paid for in my order. The Walgreens associate then discontinued helping me and advised she was going to help another customer. Really? I waited a long time and when she never returned, I brought the 2 bottles of Dove to the first Walgreens associate. As soon as I did, the second Walgreens associate finally returned and advised that I would have to cancel the entire order and re-run it. My concern was that my original order utilized rewards and coupon which would not be returned in time to apply to an in-store order. The shorter associate was unrelenting and unapologetic for all their mistakes. Shen then threw shade at me saying, "There are no open orders.", as if I am making up this order. Ridiculous! I have the email order confirmations and charge on my credit card (which is still showing on my credit card despite not receiving a single product from Walgreens)! Wasted 40 minutes in that store fo
• February 2024 by Leslie P.
  I never want to go to this location ever again in life. I was very sick and had a fever, my brother was visiting from out of state on his way home so he ordered me a thermometer through instacart from this location. I get the Walgreens ear thermometer and it doesn’t work, won’t even turn on. My daughter comes to pick it up to exchange it for another one after I spoke with the manager Patrice. I open the second thermometer and same thing doesn’t work, won’t turn on. I call the store back to tell them I’m sick and I need my temperature taken but can’t do it because none of their Walgreens thermometers work. I go to the store to get another thermometer, not any with the Walgreens name and I get the Braun thermometer. This thermometer comes with batteries and 21 disposable lens filters and a protective case. When I open the box it’s missing the batteries and the 21 disposable lens filters, which is needed to take my temperature. Now I’m furious because if this is what Walgreens products are like when people are sick and need their products to aide them with whatever ailment they might have this is pathetic! And Walgreens has the audacity to charge $69.99 for this thermometer when I got the same one at Walmart for $44.97 and EVERYTHING it came with was in the box. I walked up to a manager with blonde hair and told her about my experience and she could care less. People beware buying things from this Walgreens, I will never go in there again.
• February 2024 by Edith Franco
  Zero start, personal from pharmacy is really Rude, and drive through waiting line about 40 minutes, some customers just drive through home.
• January 2024 by Cindy Seidel
  This is my second attempt to leave a positive review for this store itself with specifically a very professional special pharmacy tech named Kianeshia Freeman, and two store managers, Appolonia and Patrickia, who I had called back immediately to compliment Kianeshia Freeman to and about, also to find that both of the managers on this evening January 12th 2024, we're also both very professional and accommodating in telling me where I can leave positive reviews if I wanted to, or go further than just the store as well as higher up in Walgreens to corporate if I so desired. I will be doing several additional positive reviews when I pick the meds up as I need a receipt # to complimentthis incident to corporate. These crucial medications for emotional stability and daily focusing and functioning, were in question all day today and into the late night, because we could not reach all day and night by office or by emergency number, our Dr., regarding refills that we were out of before the weekend even began and they were medications that involved our psychiatric performance and daily living. Somehow they must have reached him from Walgreens and explained the severity of the scenario we were facing that he must not have been reading or receiving messages from my husband left on voicemails and texts to both office and emergency numbers.Because after the 20 minutes that Kianeshia spent on the phone with me truly truly concerned with my health and my husband's then after speaking to the two store managers Appollonia and Patrickia, husband received a one word text back from the doctor after 9 hours trying to reach ANYONE at his office, on my husband's phone and that was the word "DONE".Thank you Walgreens especially Kianeshia with mgrs Appolonia and Patrickia backing her up, if all continues to go well we will have our medication first thing in the ? morning fingers crossed probably thanks to you guys at Walgreens.
• January 2024 by Special K
  I'm sorry, but this specific location has some of the unkindest employees I've spoken to. An I wish they would just be kind.
• December 2023 by Samantha
  Went to do a FedEx return but they don't print labels...even though the return specifically said you don't need to print.
• November 2023 by Lpez Hevelyn
  The worst thing is the most horrible??this cashier just discriminated against me?at the moment I was going to pay, with a credit card, he told me only debit, ok he tells me your ? and your credit card, I gave it to him, and he told me Mexico He can't be here, and he said it angrily, and he gave me back my ID and my card, he said I already canceled your purchase ? but worst of all my children were present, and they understood everything he said, my child wanted to cry, mom says that sir, he told you very ugly things??I hope someone takes action on the matter and run to that bastard?to avoid a bad time, don't go and that the pharmacy goes bankrupt
• June 2023 by Carmen Rodriguez
  Avoid this place If you can ! there is this old lady with short hair that is at the register in the afternoon who seems like she hates her life and job she is rude not sure why in Gods green earth do they have someone like her working there her attitude is definitely not customer! I reported her to the manager and seems like he had a whatever attitude. Every time I go in there she is very impatient with the customers!! Not only me I’ve been in line and she gives ppeople attitude
• June 2023 by Cherry BlckDS
  Drive thru no working at all, need to fix this or terminated this places because there’s others places that can server a better service.
• June 2023 by Matt Andrei Guipo
  Great customer service especially as a Walgreens, would shop again ✅
• June 2023 by Frances Danner
  very enjoyable experience!! love the pharmacists ❤️❤️❤️