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May 2024 by Brian Levine
If you’re there for the first time it’s not well posted
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April 2024 by Chris pineda
I sent my Mercedes S63 to change the oil and check the leak sensors and they damaged the car key, at first they told me that the key had been damaged and that I had to order another one, I ordered another one that cost me $800 and it didn't work either, my The car arrived working fine and now they say it can't be done. responsible for the damage, when I went to pick up the car the door and quarter panel had been scratched, the service advisor Adam McCuen is very unprofessional and does not treat customers with respect, I called him and reported the damage caused by another car in their parking lot and they didn't want to do anything about it, I told him to call the manager and she told me that she was busy and couldn't, I had to call the police and make a report and the manager arrived at once but without any help either, in August I bought a new car from this same dealer and I do not plan to take it for service and I will talk about changing the service to another dealer where they are more responsible and professional with their customers
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April 2024 by Siba Padhi
One of the best dealerships in New Jersey. Mike Rosa was a pleasure to work with.
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April 2024 by Teyana Porch
They removed my review & still have yet to replace my windshield they broke.
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March 2024 by Marianne Cassano
Great service as well as professional.. such a positive experience w Mike M!
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March 2024 by Kevin Su
Our family purchased a few cars from Ray's in the past; always happy with their sales department. However, I just had a very negative experience 2 months ago (not with my sales rep per se) with his sales manager. The woman was rude and classless. Rather than walking over to our table to communicate her intentions, she shouted across the sales floor (this was a manager?!) -- tactless!! I am, however, happy to share, we just picked up our NEW BUILD from Mercedes Benz of Princeton... at 3% less in price in comparison to what was quoted at Rays. Do not over pay at Ray Catena, and go to Princeton... you will be treated with the respect that you deserve ;)
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March 2024 by Tony J
good experience, pricey products
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February 2024 by G D
Extremely disappointed in the service received at this Mercedes location, overall disappointed in Mercedes Benz as a brand. Not only their corporate office does not help nor intervene in any situation they play the sideline game.
I purchased two Mercedes Benz, one EQS580 over $140k and another EQB250 over $62k. Two of our tires got blown on the turnpike from a pothole. A tow truck had to pick up the car and bring it to the nearest dealership. When we got there, they stated that they had no tires available until next week Thursday and that we said okay but we would need a loaner. They asked “ DID YOU PURCHASE THE VEHICLE FROM US? “. Since we live down in Princeton they said we will not give a loaner.
I thought I went to Mercedes Benz for service not Mavis nor Pep Boys Car Service. We were baffled that we went to Mercedes dealership and they do not honor the brand that they are servicing. So, practically every Benz locations run their own show. No common understanding or support.
I work for a financial institution and I can’t fathom me telling a client “ hey, go to the branch where you opened your account for a wire service “. We carry the institution brand and so we go above and beyond for the institution not the sales.
I came from owning an Audi eTron and Audi Q8 and I could frankly said, I feel like I made a grave mistake going to this brand.
PLEASE BE AWARE WHERE YOU ARE BUYING YOUR VEHICLE AND THINK TWICE BEFORE CHOOSING A MERCEDES.
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February 2024 by Shawarma
Excellent service!!! Worth every penny! Technician Muhammad explained everything! Front desk staff are very accommodating! I would definitely come back for other services!!! I’m giving them 10 stars!
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January 2024 by Liu Neal
The service advisor, Adam, is very helpful！
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January 2024 by Kelly Vera
Horrible customer service. The folks here treat customers very poorly. Unprofessional, unhelpful, no sense of urgency. In addition, the work is also poor. It’s a shame that these people that work in the service department will negatively impact Mercedes reputation. I know where my next car purchase will NOT be at. ✌?
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December 2023 by Stanislav
First, I never thought that I would reply to a second service with a negative response. Completely disappointed. I waited 1.5 months to get my car's maintenance service appointment scheduled for July 24, 2023, for my Sprinter 2400. Work took place on September 12. Upon arriving, I showed assistance with what was inside my car and asked if that was okay. All my staff was covered with protective blankets. The assistant said that it was completely fine. But after I came to pick up my vehicle, I noticed that all my staff was upside down and entirely around my whole car. Workforces are not paying attention not to damage your vehicle, and they have ruined the back of the seat cover inside my car and made a hole in the interior surface of the side door. When you come to the official Mercedes service and pay $3,500.00 for service, you expect respect and consideration and do not expect your car to be scratched or damaged. I was told everything would disappear in a few days, but it did not. Then, today, 09.21.23, I received a call from the service that they do not take responsibility for any damages during service inside the car due to the policy that no one from the Mercedes team had ever told me about. I was told that I might purchase replacement parts damaged by Mercedes workers, and they would install them. After a couple of emails, I did receive a call from Raycatena of Edison that parts were ordered. Since September, I have been waiting for their call as promised, but I have not received any. So, a couple of days ago, I called the service team(the manager who was a supervisor for my last service), trying to figure out how long it would take. Still, the supervisor decided that it was better to ignore my voice messages, email, and his desk messages. So, if I may give them 0 stars, I would. Very disappointed, unprofessional, and rude.
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December 2023 by El Perro Papo
It's taking FOREVER. My appointment for car service was at 10:00 a.m. It's 1:30 p.m. right now. There is complimentary coffee and water, sodas...but nothing solid. Let's convey the service is not cheap either... They may be overbooked.
Same day getting inside my car
!Dissapointed. My car was dirty inside. Despite a complimentary car wash. When you pay dearly for labor...the least the Mercedes-Benz of Edison Car Service could do is leave your car interior and exterior spotless...As a matter of fact this Car Service should've taken 45 minutes for an interior detailing job since they took over 3 hours to do simple maintenance in my car in exchange for an arm and a leg.
As far as I'm concerned I better start looking for somewhere else to take my business.
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December 2023 by Marcliff Ulysse
I’ve visited this dealership twice in the past 2 years. Both for the most simplest service a Mercedes can ask for; refilling coolant. The 1st time i was asked to step out the vehicle for the maintenance tech to add coolant. I denied the service due to me knowing standard Mercedes procedure to refill coolant in the lot. Also wanted to visually see exactly what they were putting into my vehicle. I came a year later today, where i find the same manager. I park outside the lot and walked in due to remodel/construction. I then was asked the year of my vehicle, followed by me needing go to the parts department. I then was asked by the parts manager why i was sent to parts. The parts manager then spoke to the service manager and came back to me with a response ‘I was told you come here too often for coolant so now you’re required to purchase’. Personally this was the most horrible customer service I’ve ever experienced. Never have i would expect to feel offended being a black african american in a mercedes dealership.
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December 2023 by Valeria
Got in. Got out. Very efficient service. Lady on the phone was absolutely the nicest.
