Planet Fitness prides itself on being a Judgement Free Zone® where members of all fitness levels can work towards their goals in a welcoming environment. With over 2,700 locations and state-of-the-art equipment, Planet Fitness offers a space for everyone to get strong at their own pace. While most reviews highlight the positive customer service experience, there were a few areas for improvement noted. Employees like Phill and the 1am staff member were praised for their helpfulness, respect, and overall excellent service. However, one staff member named Pierre was reported to have an unhelpful attitude. The facility itself was generally well-received, though a few issues were mentioned such as a broken shower drain and massage chair. Most notably, the gym was found to be unexpectedly closed at 10pm on one occasion, despite being advertised as 24/7. Overall, Planet Fitness seems to provide a welcoming, judgment-free environment for members to reach their fitness goals. With attentive staff, state-of-the-art equipment, and convenient 24/7 access, it offers a solid gym experience for the majority of reviewers. However, there is room for improvement when it comes to ensuring all staff provide exceptional customer service and maintaining advertised hours of operation.
