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February 2024 by Jay Zhang
2hr for an oil change. I don’t understand why it takes so long. If the job start after 1.5 hr after the appointment time, what’s the purpose of appointment? Don’t come to pep boy
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February 2024 by Shpendi Klobucista
1st and last time ever coming here. What is the point of making an appt when they don't honor your time. Had an appt for a simple oil change at 1130am, provided oil and filter for them as well. It is 115pm and I am still waiting. I'm sorry , but I should not be waiting 2 hrs for a oil change. I highly reccomend anyone looking to do a oil change to go to jiffy lube or mobile 1 express. Oil change should take 30 minutes. Not over 2 hrs. This is ridiculous and absurd. Wish I could give 0 stars! Update : brought in 2 5 qt jugs of oil , and they claimed that one wasn't full. It is now 145 pm and my car just got finished... nit only do I think they're robbing me for oil.. but 2 hrs and 15 min for a oil change... never heard of.
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February 2024 by Debra Jacobus
Totally satisfied with Pep Boys. Thanks Mr Martin..n Omar!!!
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February 2024 by Syed Ajmal Shah
Make an appointment before in.Excellent shop and excellent auto service with the convenient price. they charge me $22 plus tax plus a$4 shop fee for oil change as bring my own oil & filter.Good service.
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February 2024 by Victoria Levi
Their service was quick and professional! Got my vehicle ready for the winter with same day pickup. They also have good coupons on their website!
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January 2024 by Frederic Ilac
NOTE: Everyone at the Pep Boys in Edison are very accomodating and execute their jobs quickly and efficiently.That being said, I brought a rim & tire to Pep Boys because it was flat and I couldn't find a puncture. I left it at the shop in the morning and was told that they'd take a look at it. I got a call at night saying they had found a dent in the rim. I explicitly asked for them to get a quote for the repair before any work was done as prices can vary, depending on the severity of the damage, and I would make a decision to either go with the repair or just do an outright replacement. The next day I got a call from the shop saying my rim was already repaired without my authorization and the charges were roughly the same price as replacing with a rim in the same/better condition.I expressed the disappointment that they hadn't contacted me, even though I was ensured on the phone that no repairs would be done until I received a quote. They apologized and said they weren't sure why this had happened. I received the same apology when I picked up the tire and no further explanation could be provided.Again, the technicians and attendants at the location were very courteous. But, be wary when they state that they will give you an estimate before work is done on your vehicle.
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January 2024 by Certified
Took way too long book an appointment for tire alignment at 12 didn’t leave until 3:30 at one point they couldn’t find the mechanic guy
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January 2024 by Florence Manguiat
Thank you for the wonderful service! You guys are so brave to work in this very cold weather! Stay warm! ?
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January 2024 by Kamrul Ahsan
I made an appointment for oil change at 10:00am, it's 12:20pm now. Still waiting, they didn't take the car inside yet. Don't know how long it will take more. Horrible time management.
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January 2024 by Sultan Meadows
Don't bother making an appointment, they don't care about your time...I sat there for 2+ hrs before they even took my car inside and I arrived 15 min before my time..
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January 2024 by Chi Lee
Great service, prices is acceptable. Waiting time is not too long,Waiting room is clean and comfortable.
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January 2024 by sri janya prasad
Late delivery . Promised deliver for 6:30 and not even started the service
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January 2024 by Steven Nagel
Excellent service and front end staff. Milton was awesome!Steve
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December 2023 by KG P.
big thank you to rosa & pierre for taking care of me. so kind & thoughtful & got me out on the rode asap you guys are the best - i really am so greatful happy holidays- wishing health & happiness from me & my mom
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December 2023 by Sualeha Q.
I am Edison location this bad service I saw in my life last month I got my tire changed at this place one of my tires got broken I was under warranty I brought my car here I was here for hours nobody telling me how long it would take four hours here every hour I ask in there no answer there are very bad people no apology no customer services I will recommend never come here this is the bad place to come the person was working his name was Pierre he is the bad customer service representative