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August 2024 by Jacqueline Haircrow-Moore
I had a great experience with Chris in the Edison location. He was knowledgeable about how to switch to Optimum. I appreciate his patience as he helped me navigate through the transfer process. He work swiftly and it only took approximately 20 minutes to get a new service.
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August 2024 by James Cataggio
My rep that helped my name was Chris. He was absolutely amazing. I am not computer savvy by no means. He explained everything I need to know.
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July 2024 by Daniel Davidson
After many hours of troubleshooting with Optimum I was told I needed to add a piece of hardware to my existing Gateway 6 so I could run separate 2.4 and 5 G networks.
I was told to go the the Optimum store to pick up the equipment. There is no direct number to the store or I would have made sure they had what I needed.
I went to the store where there were two service people. There were no other customers. When I asked the service rep to check the notes for the equipment I needed he said there was nothing in the notes. After much question he did say that the online customer service rep did leave what equipment I needed but they didn't carry it anymore.
The store service reps had very little knowledge of the equipment that Optimum has. The rep thought I would need to downgrade to the Gateway 5 to have separate networks and that I would need to bring the Gateway 6 equipment to the store before they could give me the Gateway 5 as that was their policy.
I didn't want to give back the Gateway 6 until I was sure the Gateway 5 worked and did what I needed. I asked to speak to the manager and he told me there were no exceptions to the policy. He said there was no way to track the equipment if he let me take the Gateway 5. This is a ridiculous statement as each piece of equipment has a model and serial number that is associated with my account.
I don't think this store or Optimum in general are very customer friendly. I ordered the Gateway 5 to be shipped. This way I have a backup I can return to if there is trouble with the new equipment of setup.
I'm probably going to test the Verizon 5G home network system. It's the same price and their customer service is excellent. The price is also locked for 3 years. The Optimum price has a $25 discount that will expire next May. So long as it's a comparable speed and reliability I'll make the switch.
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July 2024 by Abhinav Patlolla
Worst internet, internet sucks
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July 2024 by delores harris
Chris D was very intelligent and knowledgeable I am impressed by his actions.
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July 2024 by Karen Smith
Went to get a new cable box in exchange for a broken box. Customer service was Excellent, friendly and fast.
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July 2024 by R G
Is anyone else experiencing issues with Internet.
Mine comes and goes like the wind. IDK why there are so many outages or equipment failures with wiring, modem router etc. But I'm really starting to get fed up! It's time to start looking for another Internet provider.
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June 2024 by Himansu dash
worst service provider in Edison area. No internet since last 8 days and i called almost 16 times( 2 times a day every day ). No results so far.
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June 2024 by Enid Arthur
What type of show are you guys running it’s been weeks now and no one can fix my phone and internet…. Annoying….. Been on the phone for almost 2 hours now and still no help. Everyday I call when I get home from work and still no help
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June 2024 by Javal Patel
No.1 fraud company would never recommend anyone to buy internet from this place. Their business strategy is to trap people by showing lower price ($50 internet 500 mb) and then after 1 year they would start showing their true color by increasing prices every month. I have paid upto $120 They don't tell you that when u are buying the service and then once they get money they would charge you ridiculous amount without notifying you. I would give negative star if I could. Been customer with them for over 8 years and this is issue I face every year.
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May 2024 by Awais Akram
Literally the worst ISP in this area, get Verizon or something other than this bullcrap or you’re gonna be stuck with no internet for hours and with no one to assist you.
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May 2024 by carlos baloco
I've been a client of optimum for several years now.If ever I had an issue or conflict the staff at the Edison staff has always been friendly and helpful.
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May 2024 by Joe Nyg
idk how they are still in biz??
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April 2024 by Jacquelyn Williams
The young man who helped me was very helpful.
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March 2024 by Lashell Eaton
The WORST!!!!!!! Oh my god they take over 3 hours to set up. Just to hear it takes 24-48 hours to connect! Two different technicians and horrible service. I'm so disappointed and disgusted
