July 2022 by Riya Patel
As an experienced physical therapy aide who has worked in many different clinics, I have seen the amount of attention and care that is provided for new patients during first visits. However, in this clinic, my dad was seen by his therapist for 10 minutes only. I understand they are busy and aides are there to help out, but aides cannot or at least should not show new patients exercises. Anyways, my dad does not speak English so I wanted to stay with him. The people there told me to wait outside because they have patients in the clinic (there was only one other patient there). Yet, I obeyed. Instead of communicating with my dad in Hindi or Gujarati which they clearly speak, they kept speaking to my dad in English. Of course, now, she told me to come back in to translate. Finished an appointment that was supposed to be one hour in less than 30 minutes. The front desk lady hesitated for me to go inside for my dad, but did not hesitate one bit to take the payment for such horrible service. I do not recommend this facility. There are better caring therapists out there, go anywhere else!