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November 2022 by Cynthia LMSW nyc
I am giving MAC Macy's customer service 2 stars because they are usually unavailable and not helpful. There was ONE sales rep who was wonderful (a young lady with dark hair and fabulous makeup)--- she was the only nice and very helpful one I've ever encountered (I would give JUST her, 5 stars) But the one sales rep from staten island was not very helpful and left me there waiting, but then I just left. It's frustrating because I love MAC products. I just never know what kind of customer service I will be getting THAT day.... or if anyone will be at the counter.
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November 2022 by Christine Ngo Gomezt
I am giving MAC Macy's customer service 2 stars because they are usually unavailable and not helpful. There was ONE sales rep who was wonderful (a young lady with dark hair and fabulous makeup)--- she was the only nice and very helpful one I've ever encountered (I would give JUST her, 5 stars) But the one sales rep from staten island was not very helpful and left me there waiting, but then I just left. It's frustrating because I love MAC products. I just never know what kind of customer service I will be getting THAT day.... or if anyone will be at the counter.
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March 2022 by Judith Leon
Bunch of rude sales people. I was just there. Asked for studio fix in my color(foundation). Sales associate never asked dry or liquid -automatically grabbed the powder. When I stated I needed the liquid,she got snippy. I then proceeded to try to pay: register gave an error on my account #. Tried another card after I stated their system wad in error , I was rudely told it was MY issue. Tried another debit card and same error. I said good bye,walked to Sephora and made a purchase. Funny,no issues with the card!
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September 2021 by Raj Patel
Really good costumer service from perfume department by idrissa pretty impressive explanation on all perfume brands
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July 2021 by Rielly Kees
The two cashiers in the men’s department completely ignored me and my husband we was waiting to pay and first one was tied up in a conversation about a movie and keep the taking and talking and then we went to the other cashier directly behind him and and the man was so slow like a turtle and couldn’t even open a simple bag to put the customers purchase in it the minute we thought he was done next thing you know more problems like customer waiting change etc it was a painful wait…kept dragging on and they just ignored us we just left the item and went home
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June 2021 by Miriam Contreras
Variedad de productos muy buenos
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April 2021 by Rubia Cunha
Extremely dissapointed with Macys and will neve rbuy furniture from them again.
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December 2019 by Tina Perez
I love coming here they are all so friendly and helpful and love when Jenitza does my make up she makes me look flawless! Will not go anywhere else to buy or do my make up
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November 2019 by Joe Bej
Shahista help me pick all the right items to give my wife as a present. My wife was delighted with everything I brought home, she is happy and I am happy. I will definitely be back for her help again!
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November 2019 by Kathlene Balboa
All the sales agents were so friendly and helpful.
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November 2019 by Alice Abasolo
Love the sales! Great quality designer products!
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September 2019 by Alvaro Ortiz Vasquez
Si lo recomiendo por su gran variedad de detalles y cosas para comprar
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August 2019 by uzma jamil
Macy’s MAC counter has horrible customer service, we experienced it twice during last ten days .they have huge attitude problem and zero customer service skills ,rolling eyes is their new way to say no .we literally had to beg the sales girls there to help us find a pink lipstick and match the powder foundation but they were too busy exchanging notes about their second jobs which happen to be a server , how much they make on a bad night and was $80 , which section they get , for how long they had been doing that job.I wish Could find the floor manager for that counter . I must say they really should train them
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February 2019 by Rahat C.
They have good customer service, I went to this mac counter first time , Christina did my make up, she was extremely helpful and she did great job on my face. I would definitely recommend her for make up.
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December 2017 by fashion Rosado
Love mac
