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November 2023 by Angi A.
I love the Good Quality Clothes, and High class brands you can't buy from others stores In the area, it's luxury at its best. I bought Chanel sunglasses a while back from there with the money my mother gave me for my birthday plus my saved up cash! It was worth it! The workers here are very kind. They are very helpful too! It's expensive, but every once in a while a little splurging won't hurt! They have good café too. The woman with the purple hair is nice and the waiters are too! The chef really knows his cooking skills! I love the salmon!
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November 2023 by Yvonne G.
The person at Nordstrom Menlo Park to work with for any of your fashion needs and in store or online purchasers is Hayley Martin. I called the Nordstrom's in Menlo specifically because of a designer sweater that I was trying to purchase online. I was having some challenges instead of just giving me some mediocre advice. She actually stayed on the phone with me for an extensive long time helping me to navigate the website she asked a few questions regarding the style number for the item that I wanted and encouraged me to finish up my account which I did with her coaching. The reason why I'm taking the time to do this review is because I really did find her outstanding in many areas Haliey took the time to understand my frustration that I was having ordering a designer sweater which was quickly selling out. She was able to find it. She helped me place the order since I was having some challenges doing it myself the next time I'm at Nordstrom's in Menlo Park I'm going to stop by and say hello to her in person meanwhile just know she's very helpful understands your questions and concerns and was very polite and professional to res
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August 2023 by Justine L.
I previously purchased 2 bras with a fifferebt associate and they unfortunately both fit different (same size bra and make). One was more comfortable and the other wayy to tight. So I went in to exchange the one that was too tight. I have never had a bad experience in Nordstrom EVER until today. The woman at the register was right away seemingly annoyed. I thought it was due to the unfortunate purchase a different associate gave me. She told me I was wearing the wrong size just by looking me. I trusted her and went in to be fitted again. She gave me my correct size and then she was straight up combative with me. Brought me bras to try but was Telling me that if I want a good bra, I need to wear underwire because I have a large cup size. Telling me her credentials as a bra specialist. I explained that I usually dont wear that and I dont feel comfortable. That isn't what I'm here for. She said " If you dont want your breasts to be down to your stomach by the time your 50, you need underwire" I dont know what her actual issue was but I felt like she was treating me badly. She was Annoyed by my requests, rude, then boasting about her 15 plus years as a bra fitting specialist and cancer survivor bra specialist. She mentioned Cancer so many times to me that it was actually uncomfortable. Im shopping for a bra post child bearing weightloss. She treated me like I was young and knew nothing. (Which shouldn't happen even if i was younger) But, What I know is myself. Im a 38 year old woman. I want wireless. And I wanted her help with a WIRELESS bra. I reluctantly continued to shop while practically helping myself. I pulled the bra I wanted.. a wireless substitute in my size that she gave me. I still PURCHASED bras. But I cant let this attitude go. It was something I have never experienced before. What made me realize that she just was rude to me.. another customer came in and her whole tone of voice changed. She wasn't yell talking anymore or boasting about her job title and experience anymore. I would have never purchased from her if I didn't need to exchange my bra. She was horrific. I know she knows what she is doing, I know her truth is that underwire is better. But as the customer my needs were being expressed and met with irritation and cockiness. My receipt says her name is Kerianne. My only analogy I can think of here is that A good doctor has bedside manner. And You Kerianne do not possess this quality.
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July 2023 by Timotheus J Smart
The beauty department is amazing
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May 2023 by Ravi
This place lives up to the standards. The sales person voluntarily kept going backstage to get the exact piece we needed. Super place to visit.
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April 2023 by Tatu Chatarrita Juan
Mucha variedad en prendas y perfumeria
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March 2023 by Allyssa S.
I went in to purchase an outfit for corporate lunch and was helped by an associate on the women's floor named Brandi. Overall, she was really helpful and polite-- not pushy like some of the other associates. Definitely deserves a promotion.
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January 2023 by JoJo W.
I came here with a friend as he was looking for a suit. The staff: They seem a little clueless on some of the items in their department. Some staff members did not know where certain items were located. They are friendly and try to help but they need a little more product knowledge. The pricing: It is a bit pricey here and they do not have a wide selection of items here. Overall: This store is pricey with their items so you should be prepared for that. I probably won't come back to shop but my friend will definitely come back to see how their service is when he needs to purchase his suit.
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November 2022 by Barbara MacNiven
Ease of returns, inventory availability, and professionalism of MOST employees. HOWEVER, I've noticed many of the younger employees tend to stand around and chat - or looking dumbfounded as to what they are supposed to be doing. . .
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November 2022 by Charles Bechtold
Had a scheduled appointment for an Indochino Suit. The manager explained that they cannot fit me and that the appointment should not have been accepted. She continued with multiple explanations along with the offer to schedule me at another Indochino. She continued with explanations of her troubles and I told her that I don’t really care - all I need is an appointment. She went in back and told me the appointment was made for Short Hills and that I would receive confirmation. I waited an hour and went to confirm my appointment. I did learn that Short Hills still had 7pm listed as available- I made my own appointment. Had I trusted her, I would have not been able to be served had someone else booked that to. She played me.
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October 2022 by Lynn F.
I just want to apologize to Hana k. I saw that you were standing at a register on your phone when I came in and were still on it twenty minutes later. So I should have known that you were super busy and would be mad if I interrupted your important work to wait on me. A thousand pardons.
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July 2022 by Joyce Dipasquale
Went here today with my daughter who is expecting a baby. She found an adorable one piece baby outfit that she wanted to buy. She took it to the register and the women asked if she was a member and that only members get the sale price. My daughter replied no but I will pay full price for it then. The women then said that she could not even buy it for full price because she was not a member. She didn’t even ask her if she wanted to become a member. We left with nothing but were in shock by what was said. Will never go to this store again.
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April 2022 by Raj S.
First timer . Haven't shopped around Nordstrom much . Wow .. it's well organized and the service was good . But the products are really PRICEY not much of discounts too. When compared with macys, the price is 30% more . May be the quality is better here .. but I really don't shop such pricey shirts or pants ! Lots of parking outside . Overall an average experience..
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October 2021 by Anika W.
The worst Nordstrom ifeel this Nordstrom's doesn't cater to the demographic of this community.... This is a very diverse area multicultural... and this store only caters to old white women... there's no in between ... clothes are out dated... No designer apparel it's. Just Macy's and they have one in that mall and it's better than Nordstrom's..
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September 2021 by Tamara I.
Nordstrom has been a part of our family for over 30 years. It's the place I can always go to and know I'll be treated with dignity, have great options for clothing, and an overall pleasant shopping experience. Today was the first day I left the store feeling humiliated and sad because of how I was treated by a sales associate. The pandemic has impacted retail and many other industries with staffing shortages so I expected service to be different coming in. I arrived in Women's Intimates to do my annual bra fitting and purchases. Having a large bust means your fitting and experience with a sales associate are key to having a great fit and feeling confident. The sales associate who was there was very annoyed and kept complaining about being the only sales associate available, not being able to run to the bathroom for an hour, and lamenting that she was off at 4pm. I was in line at 3:40pm and asked about a fitting. She kept saying she likely couldn't fit me and there wasn't anyone that could help me. I asked if there was another associate in the store that could come to assist with checking out other shoppers while she did my fitting. She attempts to call and repeatedly says she needs to leave. Not finding an associate, she finishes with another customer then tells me to go in the fitting room to do it real quick with the 6 minutes she had left before she clocked out. During the fitting she seemed frustrated, rushed through the fitting and then rattled off two sizes that she couldn't be sure were mine because I had such a large cup size and small band size. It hurt so badly to be treated that way and to be rushed through the fitting. When your bra doesn't fit, nothing looks good so this was important and because of the pandemic, I waited about 2 years to come into the store. I ended up taking the sizes down and will purchase bras in that size elsewhere online. I couldn't bring myself to order in store after being treated like that and I think it will be a while before I go back to make another purchase in store or online. This pandemic has been hard for all of us and I'm a firm believer in extending grace whenever I can give it. But no customer deserves to be treated the way I was today and to leave feeling like I bothered the person who is paid to assist me. Please do your best in staffing the store and training your associates to be kind and professional, it is the difference in a customer leaving with purchases made commissions earned OR a long time customer no longer wanting to patronize your store.
