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April 2024 by Emily K
My husband and I were looking into purchasing a new couch and wanted to try it before making a decision. Shakill and Adriana store associates were friendly, knowledgeable and answered any and all the questions we had. Their expertise and recommendations of the products being shown made it soo much easier to decide on what to get. I never had this much fun shopping for a couch!
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December 2023 by Patty Ortega
Mahalo and his sales team at Lovesac Menlo Park consistently exceeded my expectations by providing exemplary assistance while shopping at their location. Their knowledge of the product ensured a seamless shopping experience. They were outstanding in product explanations, they afford customers the opportunity to explore options at their own pace. I wholeheartedly recommend this store and anticipate returning for future needs.
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August 2023 by Greg Kemp
This is the worst furniture my wife and I have ever purchased
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April 2023 by James A Lynch
Staff was friendly efficient and knowledable. Took their time, answered all our questions. Dealt with 2 stores(Woodbridge and Shrewsberry)and was very happy with both encounters. They actually worked together involving info from our first visit. Highly recommend the service. We are anxiously waiting for our delivery. Thank you lovesac staff for a very pleasant experience.
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March 2023 by John Everhart
Very nice no hassle return policy. We went to the mall twice to see the sofa and ordered 4 seats and 5 sides. We received the items but changed our minds to another set that had leather recliners. We notified the store and they sent us to return labels without asking any questions. The product has a 60-day in-home trial, and they honor the policy.
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October 2022 by Justine Garcia
We purchased our sactional at the Menlo Park Mall in Edison, NJ. Avianca helped us and was such a joy to work with. She knew all the products so well and really made the shopping experience wonderful for us. Thank you so much Avianca! If we end up adding more pieces to our sactional, I know I will definitely be going to her! Where LoveSac fell short was the delivery experience. We were informed by FedEx our tracking number one day before it was getting delivered, so not much of a notice there. Then, my husband had to wait all day for all 15 boxes to be delivered. Three of the boxes (the covers) were supposed to come at 1pm. They came closer to 5pm instead. Such an inconvenience for my husband to deal with. FedEx also delivered all 15 boxes to the mail room in our apartment complex instead of to our door. So my poor husband had to make 12 trips with our car and up/down the stairs to our apartment. Also, the boxes are delivered with the LoveSac logo written all over it, making it much easier for someone to steal the boxes. Lastly, when my husband called to make sure a signature was required for the couch to be delivered, FedEx would not allow us to do so. You would think if I’m spending over $6,000 on a couch, that a signature would be required at least. There was also no manual or directions in the boxes. So my husband had to look everything up online. Another inconvenience. Overall, like I said, shopping with Avianca was absolutely amazing. But LoveSac and FedEx need to get it together because the delivery experience was awful.
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October 2022 by Kyla Garcia
Arisha and all of the employees at the Menlo LoveSac were so nice and helpful! We ordered on Monday NIGHT late and it was shipped on Wednesday with delivery coming on Friday!! Once we have it all together I will be sure to share but our experience so far has been wonderful!
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October 2022 by Karen Pacaldo
The team at Lovesac Menlo Park Mall goes above and beyond to meet your needs and takes time to answer all your questions.
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October 2022 by jessica fitzpatrick
Avianica was fantastic, she happily answered all of our questions and made us feel comfortable with our purchase. She provided wonderful customer service. Our next purchase will be done through her. Thanks Avianica! Sorry if I spelled your name wrong.
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July 2022 by Piricarmen
Very easy to order. I really appreciate the discounts. Looks lovely in my apartment.
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May 2022 by Ness
Back cushions are so under-filled that you can feel the back of the couch. Also sent me the wrong size back cushions
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March 2022 by Beverly Henry
The young lady @ the store was very helpful
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December 2021 by Roman Kverel
The most comfortable Furniture you'll ever own. It's like Lego but for couches.
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November 2021 by Dawn Niemeyer
Avianca at the Menlo Mall store was amazing to work with. Top notch customer service. Highly recommend.
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October 2021 by Lauren Lamberson
Avianca was patient with us and well educated on everything sactional. We left with exactly what we needed and are grateful our family can continue to grow in comfort!
