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December 2023 by Dameion The best
This place is pathetic. They have some young kid running the store that his head is up in the clouds
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December 2023 by Anderson Fils
The young lady that was there was a bit off at first, but she was actually pleasant. Need more NYC hat selections!!!
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October 2023 by Teria Armstead-Busby
No one ever answers the phone
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July 2023 by Mike Desmond
Pathetic!! I asked the clerk for help and his response was “Did you even try to do it yourself?” He had no clue of anything because he was too busy in his phone. I bought several hats and he had “no small bags”. When I asked to see the larger bag he responded with “They’re in the back and you don’t want it”….I went there roughly a week ago in the evening. I didn’t get the gentleman’s name but he was short with glasses, sloppy facial hair, and a big head.
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January 2023 by Camp Kemp
The employee at this location seems upset that he has to even bother to ring you up...the workers here are always the worst
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January 2023 by JoJo W.
We came to this location to get a few hats since we were in the mall shopping already.The staff: They do not greet you when you come in since they usually only have one person working and that person is always busy customizing the hats for the customers. Maybe they should hire two to three people to help out for the weekend. The guy also looks like he is overworked and needs a break.Wait time: If a person is customizing a hat, then you might have to wait 10-20 minutes just to buy a hat that you are not even customizing. Pricing: The prices of a hat can be anywhere from $20 and up depending on what kind of hat you want to buy. Also, if you are customizing the hat then it could reach up to $100.Variety: They do have different types of selections from snap backs to fitted and etc. They have a wide variety of hats from MLB, NBA, and NFL but it looks like there are more varieties online. Overall: This is not the best location with the amazing customer service, but it will have to do if you live close by to this location. You must have patience if you come to this location as the wait time could be long.
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January 2023 by Moises Caraballo
Horrible experience purchased a hat was told receipts were email only went back because I realized I grabbed the wrong size they were no help couldn’t pull up the receipt I never got my receipt emailed dudes jus sat there lookin at me offered no help what so ever
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October 2022 by DaBoss
Good hats
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September 2022 by Moe Caraballo
Horrible experience purchased a hat was told receipts were email only went back because I realized I grabbed the wrong size they were no help couldn’t pull up the receipt I never got my receipt emailed dudes jus sat there lookin at me offered no help what so ever
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July 2022 by Felix E Canela Baez
the girl who works there is a bad person in customer service they make your life impossible ??????
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June 2022 by Hal Gullo
Went to Menlo Park store today to buy a hat and was completely ignored by the person working in the store, I was the only customer in the store at the time but the guy was too busy FaceTimeing a friend to hear me say "excuse me" twice, I had to walk out with nothing. Horrible experience! Do better lids.
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May 2022 by Cody S.
Went today to figure out if I got the right file to get two hats done turn out they were messed up but Tim helped me get the logo sent out to get the hats done later this week possibly so if you have problems with anyone else there Tim is a super nice guy and super informative
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December 2021 by Joseph Mangano
Very nice guy and helpful didn't buy anything and he told me where I could find what I was looking for
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September 2021 by Vance Herring
I am currently at the Menlo Park location the time is 10:40am and get his store was supposed to be open at ten, yet no one is here. I drove all the way from cranbury to shop here …. Unacceptable!!!
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April 2021 by Anthony Dorey
Most disrespectful worker I’ve ever met
