Lexus of Edison offers a positive and smooth car buying and service experience for customers. The dealership provides an interactive tour of their new and used inventory, making it easy to get a quote, schedule service, or apply for financing. Customers appreciate the helpful, patient, and knowledgeable staff, including salespeople like Andrea and Ali Abbas, who assist with selecting and customizing vehicles, ensuring a seamless process. Many mention how efficient and easy it is to buy a car, with some completing trade-in and selection in less than an hour. The team is attentive and professional, with managers like Nick providing friendly and attentive service. Service visits are also highly praised, with staff like Bianca and Shelby explaining repairs clearly and providing loaners for convenience. Customers value the personalized follow-up, such as Ali Abbas installing features and checking in afterward. Overall, Lexus of Edison is recognized for its high-quality cars, helpful staff, and excellent customer service, making every step from purchase to maintenance a positive experience.
