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March 2023 by Braxton Ward
I have worked with Ann Smithers in completing my tax returns for the past 3 years. She is professional, knowledgeable, and has a great demeanor. She will work with you to get the best refund possible for your situation.
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March 2023 by Tasha _Love
I’ve been going here for two years now & I won’t go anywhere else. Anne is such a pleasure to work with. Jonathan is also an amazing person whose very educated & willing to educate others when you have questions. It’s a definite 5 star experience everytime I go here. Thank you Anne & Jonathan for being so helpful.
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January 2023 by Sabrina Moody
My tax preparer was very accurate and informative. He made sure I got the maximum refund. I will definitely be returning to JH in the future.
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July 2022 by Laura Curci
Scheduled and appointment. Lady was a no call/no show. Woman at front desk assured me it would be completed. Months went by nothing. Ann Smithers did it for me and they charged 400. I can get the same refund or more for cheaper doing it myself. Do not waste your time with this company
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May 2022 by Valarie Clark
Ann Smithers prepared my taxes for me this year. She had a charming personality and very professional at what she does.
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April 2022 by Jacqueline F.
I will never ever use Jackson Hewitt again. They sre extremely expensive and Ann Smithers told me if you have any further questions. Please give me a call. Heres my cellphone number. Well unfortunately i had a fire the next day and I've been calling her ever since because i have a question. I get no answer and her mailbox is full. So i can't leave a message. I don't know if HR BLOCK is any better but I will find out next year. Jackson Hewitt makes all these promises but they don't keep them. DONT GO THERE !!!!!!
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April 2022 by Cassandra S.
If I could give business a negative star I would ! No professionalism, no courtesy to anyone else but themselves. Not only did I wait hours for someone to open the door they took my money. Shameful and disgusting. This business has to go and be shut down because they can't continue to ruin people's lives like this.
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April 2022 by Cecelia Gardner
Jackson Hewitt charge way too much. Ann did my taxes. I called her cell phone 2 days ago and as of yet she never returned my phone call. That's very unprofessional.
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March 2022 by Iola Shapiro
Excellent experience. Taxes were completed and filed in one day. Ann Smithers did a great job. Would recommend.
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March 2022 by milagros roman
Fatima was awesome she was very patient.she took her time explaining and reviewing everything. She was very polite.I will be returning next year.
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November 2021 by Steve Calienni
WARNING!! The worst service! I file my papers with this office and the agent, never returned a call or advise me that there was a problem with my return. The owner got involved and said the returned had to be mailed, and I did. Still Nothing and no way to get any information from this agency or even to contact the IRS. Extremely Unprofessional!
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July 2021 by richa patel
I'm going to fill out my w7 form they are filling totally wrong way and IRS REJECTED MY ITIN APPLICATION now i call them to refund my fees as they promise but they didn't respond my phone calls and i pay almost$ 350 very disappointed ? better to go HRor someone
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May 2021 by Karmin Sanchez
Not professional. Shakar calls to inform of taxes being completed but then 35 mins later im still at the office watching him print paperwork and type at his computer furiously. Best part about this whole ordeal was being quoted three different prices only to havr it changed last minute and make it $50 higher than discussed. NEVER AGAINN DONT WASTE YOUR TIME OR MONEY HONESTLY!
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May 2021 by Jack
First off, I was told over the phone when making my appointment that the cost of a simple tax return and stimulus rebate would be around $100-$120. After completing the tax return process, to my surprise I was told that the total cost for the return was $300. These people will say anything to get you in. My mother went there a week before and paid $100 for a more complicated return. Guess if you aren’t pushy enough they rake you for every nickel and dime.
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March 2021 by Tawanda L
Bless God good morning i have been using JH for a few years and they've always come through for me. Today I called into the Edison office I spoke with a very nice lady Lakshmi. She explained what we were going to do and she was very kind and caring. She spent the majority of her day helping me through texts and emails. A very patient person she truly knows what she’s doing. I appreciate her hard work I’ve never met her hopefully I will one day. She had to help me multiple times with the same thing because of my phone. She didn’t seem to be upset at all she kept showing me over and over.. until I finally got it right? Thank you Lakshmi I truly appreciate all you’ve done for me!!!!! ? sorry I thought I posted this! Well I will continue on... I reached out to my tax preparer once again and she was right there for me! Thank you so much I appreciate your help and dedication diligence to me. God Bless see you next year!!!
