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August 2024 by S C
My rating is based on a average of my recent experience at Menlo Park Mall this past Sunday (8/11)..Shawn, Natalia and Neichelle were all present for the customers and understood their assignments as employees. Upon entering Natalia, was available for assistance, as she maintained the product on the selling floor. Shawn was on the cash register (the only register open,out of 4), there was only 2 customers in line including myself and the 1st customer appeared to have quite a bit of merchandise. She handled herself professionally and efficiently. As I waited, there were 3 other associates behind me in a gossiping pow-wow (which included expletives) for the duration of my waiting to be assisted. The obvious fascination with the gossip was so intense that the male associate, who left the circle momentarily, returned to the circle, with such eager anticipation, that he bumped into my phone that I was holding in front of me..at no time did any of these associates (of which one I was told was a manager)..attempt to assist at the register or any customer for that matter. None seemed to care that dropping F-Bombs in this atmosphere was out of the norm! I started writing my review before I left the store and I found another noteworthy employee, to join the excellence of Shawn and Natalia..Neichelle, who went to customers individually and offered her assistance. These ladies showed that they were available for customers and did it without hesitation. The other associates, I detailed are the reason for the downgraded rating...In the retail business, and with so many businesses closing, Express would do well to ensure that the assignment of an associate by being professional and customer service oriented is what keeps a business afloat...Express has the product and luckily for this store...Shawn, Natalia and Neichelle shined! Thank you ladies. (Side note: I made my praise of these ladies known openly, which did garner looks from the 3 associates, who were not so noteworthy..to them I say, "hopefully now that you know better, you will do better..cause you never know who is coming into your store, luckily for them I was "just" a customer..."
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May 2024 by Daniel Villavicencio
I have been to many stores but this one stood out to me because of their team. Elijah took care of me and had the utmost professionalism and advice. I highly recommend you go there and ask for Eli. He will take care of you!! This place is top notch
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April 2024 by Chris Villegas
Elijah provided me great assistance, He helped me redesign my wardrobe and changed my view on how I dress!
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March 2024 by Charles Bakos
Elijah provided excellent service in helping me find what I needed. Knowledgeable and kind. Will be shopping here again.
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March 2024 by John Bacalhau
Elijah provided exceptional customer service. Would definitely go back.
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March 2024 by Ronald Lozada
Exceptional customer service, very straight forward and much professionalism from Elijah and Perla. The store was clean and welcoming. They know how to handle any difficult situation in order to keep satisfied customers.
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March 2024 by Ryan Balog
I was able to easily find clothes that suited both me and my wallet. The store employee Elijah was very helpful and provided great customer service. I would definitely return to this store in the future
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February 2024 by Nicole Williams-Turner
Went to find an outfit for a real important interview and God sent me Chelsea. She gave exceptional service. She helped me find the perfect outfit and shoes. I am very impressed because nowadays customer service is non existence. Chelsea is an asset to the store.
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February 2023 by Hans Gurban
So I brought shoes from there that was first time i went there and later it hurt my leg because of size difference i think thats why i went to there to Return it but since I didn’t had tag they were not able to but they gave me credit for the same amount. Which works for me . Thank you guys for helping me definitely good experience.
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February 2023 by DELANIE SINGER
Good sale, polite staff and clean store. Pleasant shopping experience.
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August 2022 by Hitesh Zaveri
Very good
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August 2022 by Teresa Marozzi
Today spring season cores and party ?
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August 2022 by Carlos Galvez
Good clothing specials
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June 2022 by Prashanth Pragasam
People working here must be hating their jobs.WORST experience ever. Folks working here think they are doing us a favor when we are spending hundreds of $$$Wont go here again....
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June 2022 by Melissa Greco
Amazing place to see lots of new clothes ?
