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August 2024 by Nick O'connor
The beautiful young lady at the front desk in the morning, is so nice and caring! Best experience in a while!:)
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July 2024 by Amit Kumar
Great place and their sauna and steam room is just awesome! The staff here is very helpful and always ready to do beyond. I would specially like to call out the staff- Purnima who has very very patient and kind to resolve any issues.
The area of improvement is the timings of this facility which is challenging for folks going to work to NYC. I wish now they come back to pre Covid timings.
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June 2024 by Ishan Vasani
The gym is great but the staff isn't. I would like to write this review not because my membership expired today but because the staff talked rudely to my friend. My friend talked to the staff that he forgot his card to scan. My staff started acting rude and said "How could you?" I understand that they probably had a bad day that day but it doesn't mean they start acting rudely to others.
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June 2024 by Pinank Sheth
I would recommend avoiding setting up automatic payments with this YMCA or any YMCA. It seems that they may be charging additional fees without notifying customers, and they do not appear to take responsibility for refunding these charges. Additionally, they may reject valid refund requests from customers.
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March 2024 by Niket Mull
Generally a decent gym. The people are nice, and convenient location. I use the treadmills regularly. Most work - but they have just given up on the TVs (attached to treadmill). The channels on most don't work, and haven't for some time.
And basketball court - rarely available for use.
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February 2024 by Jewel IT Solutions
Bad experience with the payment terms. YMCA will charge appropriately into my account, and now they refuse to reimburse those charges.
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December 2023 by yoyoitsjustme hi
i would give this place 5 stars if it werent for their stupid "key fob" rule which affects people who cant drive and therefore dont have car keys1) i hate having to remember to not only bring my membership card but also my key fob just to unlock a door its just another hassle to remember something to tiny2) i dont even have to use my key fob 50% of the time because someone else already uses theirs to open the door for me3) worst of all why are members (people who actually pay monthly and dont break the rules) are the ones who HAVE TO PAY FOR A KEY FOB. $5 FOR ONE KEY FOB??? WE GOTTA PAY TO UNLOCK A DOOR???and yes, you can put this key fob on your car keys and it's no big deal. but for people like me who cant drive i hate having to carry around my key fob in the facility and risk losing it.im sorry but these key fobs gotta go. never understood why they dont have someone physically check who has a membership and who doesn't. these key fobs arent doing anything and i really question the decision making of whoever made this rule
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November 2023 by Aarti B
Not atall good . I enrolled as a member to get benefits of different classes. The swim classes are not good. They don’t teach good here. Their level of quality is disgusting. Upon my complain, the director says she never heard of this. It’s the first time she got this kinda complain. And when it comes to cancellation they want you to come there and cancel. After I spoke to them after unused 3 months charges , they send me an email to cancel the membership but did not send the very first time. Did not like their service at-all and the director is so rude.
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October 2023 by Xingfu SOS
This past Wednesday, I attempted to enter the JCC/Edison YMCA with my three-year-old son by scanning my membership card, as I have done on numerous occasions without incident since August.However, after I scanned my card, a front desk employee wearing a nametag labelled Maria confronted me and accusingly claimed, "Well, you’re not even a nationwide member yet. I can’t find you!" I answered, "Well, I have been here a few times, but no one has ever told me about this." Marie then dismissively said, "Ok, you can go now." I explained to her, "I never had a problem coming here before, and now you’re the only person to complain to me about this."Another member who was behind me and attempting to enter the facility then turned to me and said, "Yeah, she does that to me too.” After scanning his membership card, he then asked Maria, "Am I good to go?"Maria completely ignored him, came out of her seat, and walked around the counter. She then stood in front of me and continued to argue with me. I asked her if she could talk to me courteously instead of condescendingly.Finally, Maria asked me, "What is your nationality?"I was in total disbelief why she would need to ask me this question, or even how this question was relevant to nationwide membership. I then retorted, "It's none of your business."I then asked Marie if I could speak to her supervisor. Maria then said, "You cannot talk to my supervisor since she left already."At this point, I didn't want to waste any more of my time with her and proceeded to enter the facility to go swimming with my young son. It was getting late and the pool was closing soon. I went down the hallway towards the locker rooms. Maria then followed me, claiming I needed to sign a form on her iPad since I wasn't a nationwide member. She then turned around and said she was going to bring other staff.I entered the pool with my young son and after a few minutes, I saw Maria run into locker room and enter the pool with two other employees, one of them named Ken. Maria then yelled at me, “Ma'am you need to get out off pool and sign this form!" I was in total shock that Maria would chase me all the way to the pool and terrify me like this in front of my young son. I told Maria, "You have terrible customer service."After Maria left, I explained the situation to Ken, and Ken said he would help me if I needed to sign anything. After the pool closed, Ken said he looked in the system and confirmed that I was already a nationwide member and had signed a waiver. Ken was very helpful in defusing the situation.This is not the first time Maria has belittled me like this. During my interactions with Maria, she has always been either disrespectful or dismissive of me. Last summer, when I asked Maria about the summer camp and swimming programs for my young son, she dismissively said that I needed to ask someone else or come back tomorrow. Maria claimed she has difficulty hearing people.
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September 2023 by Jal Shah
They suck
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September 2023 by Himanshu Kalra
Well maintained
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September 2023 by Ajmir Hossain
How can i get the YMCA Membership????
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June 2023 by ty durden
not the same as it use to be. It use to have a sense of community, I use to be friendly with all the staff as I'd see them working. Now there seems to be no staff but front desk. No one ever supervises the work out room. I don't even know who works there, directors, and such, never seen them. How do they know what the members want if they don't even introduce themselves to regulars or make themselves seen? There are no health and wellness programs like there use to be on the ymca side, and if there is, they don't put it it on their facebook until the same day. I use to volunteer there for years, but never hear of volunteer opportunities anymore.
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May 2023 by K K
I am planning register with Ymca again.looks like closing timings are changed . It used close gym by 10pm now 9pm.i can’t make it as I work in NYC .Please think on close timing on weekdays .I am joining into other gym because of these timings.If you change closing time I will try to come back.Thanks in advance for understanding
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December 2022 by Parth B
They take membership fees and rent out basketball court for other events in regular basis. Its the 7day when basket ball court is closed. My son and his friends are so upset by seeing that every weekend they keep the court closed. YMCA is supposed to encourage youths spending time in gym developing their body and mind but this facility don't care other than membership fee.
