-
November 2023 by Robert Stanislaro
After doing a great job repairing a rim for me, I then thought I was having a similar issue with another rim. The Crimson team had a look and determined there was no damage and the rim was fine. The owner, John, didn’t even want any compensation after spending a good amount of time inspecting both the tire and rim. If you’re looking for excellent, honest service for a rim, go to Crimson.
-
October 2023 by Alan C.
Nice guy. Quick service and good price. Waited 90 minutes and my bend wheel is fixed.
-
October 2023 by Frank Keating
Brought my 08’ G37S coupe to Crimson wheel repair. Spoke with a gentleman in the shop. I think just a responsible employee. He was very professional. I showed him the curb rash(bad) on my two front rims. He said bring car in next week. Dropped off on a Tuesday night and car was read following day. Picked up car and paid(very reasonable) price. My two front rims look amazing like brand new. They also high speed balanced them. I will be back to have rears done!! I would recommend to all!!!?
-
October 2023 by Sanjith Soman
Great experience getting my rim fixed. Rim looks like it came straight from the factory. Good group of guys here - highly recommended!
-
October 2023 by MJ P
Great experience w Crimson wheel. Had a tiny ding on my brand new Tesla (so small they tried to talk me out of getting it fixed). Communication was top notch as was the repair. I wanted to wait because I wasn’t that local and they got me done in about 2.5 hours (paint takes 2 hours no matter the size). It’s in a business park so there isn’t really a place to wait so I Ubered to a nearby mall to kill some time. Ding and finish came out perfect and the price was very reasonable for the work.
-
October 2023 by Keiana D.
Crimson's rim work is great! Fast turnaround and impeccable work. The rim rash was about ~3 inches and horrible. It was repaired like new!
-
September 2023 by Tina J.
All I can say is WOW!!!!! I have been trying to sit down and write this reveiw since the beginning of September. This is by far the best quality service and the right price. Every specialist is friendly and they welcome you to the shop as if they were paying you for services. I have a Tahoe and I scratched one of my rims against stones as I was backing up in a restaurant parking lot. I was so pissed, I sat there, and I immediately looked online and Crimson had the best reviews. I called a few minutes after it happened, and I was told to take a picture and text it to the number I called. I did just that and a very kind gentleman called me back and set my appointment for the follwing Monday. I dropped my truck off that morning and it was done by Tuesday. The work was done so well, that it made my other rims (that are new) look like they were old. LOL While I hope I don't ever have to drop my truck off there again, if I run up against another set of stones and jack my rim(s) up, I will without hesistation use Crimson. Great work gentlemen. :)
-
September 2023 by Glen O
Quick, great price and knowledgeable! I Couldn't be happier with the way my wheels came out! I called and John told me to send pictures of my wheels, he gave me an estimate and said being the wheels are 15 years old he would check to see if any are bent. When I got there he put the car on the lift and showed me that all the wheels had different degrees of damage. So glad I found this shop. Wheels fixed, painted, new tires mounted and balanced in 7 hours. Super professional shop
-
September 2023 by Miguel Caceres
These guys did an amazing job on my rims. Dropped off my car at 8 got it back by 12, looks brand new. Great customer service, answered all my questions. Recommend this place to everyone.
-
September 2023 by Glen O.
Quick, great price and knowledgeable! I Couldn't be happier with the way my wheels came out! I called and John told me to send pictures of my wheels, he gave me an estimate and said being the wheels are 15 years old he would check to see if any are bent. When I got there he put the car on the lift and showed me that all the wheels had different degrees of damage. So glad I found this shop. Wheels fixed, painted, new tires mounted and balanced in 7 hours
-
August 2023 by Dan77 139
Awesome experience with Crimson. Owner is super professional and set great expectation that he ended up beating as far as ETA. I have my Tesla M3 alloy rims repaired in prep for end of lease inspection. They look brand new and the price was amazing. These guys do the work in house also so it was a same day deal.I dropped of the care around 7:45am grabbed a $8 Lyft each way to Cafe Paris in Metuchen and was contacted around 12pm to let me know the car would be ready by 12:30pm (when the ETA was 5-6hrs min) so that was a nice surprise and delight. Owner was extremely forthright and honest with me upfront setting perfect expectations that he ended up beating.Also wanted to shout out the most of the 1 start reviews on here aren't even from people who actually used this business to have wheel repair service done. Bottom line is if you want a solid price for top quality work on the wheels then this is the spot to go to. Super impressed!
-
August 2023 by Steve Crane
*** BEWARE *** The negative reviews are consistent with my experience. Too bad because the pics and other reviews look great. Unfortunately the owner really is a rude jerk and the anger management / rudeness comments in the review are spot on. Here’s my experience:The first time I called and he answered and immediately swore at me then hung up right away. I thought it must be a mistake so I called right back. He answered but was rude as hell AGAIN!!??He then explained he thought it was a telemarketer because my phone number is out of state but was still a jerk and didn’t apologize (not that I asked).I moved so my number is out of state. I get it - I hate telemarketers too, however answering the phone is how you get new customers. Only new customers can become repeat customers….Obviously being a good wheel repair tech requires a different skill set than building a growing business. Good luck.
-
August 2023 by Robert Mikhail
I was pleasantly surprised by the exceptional quality of work done on my Model Y Performance wheel. I wholeheartedly suggest this wheel repair shop to anyone seeking excellent service and impeccable craftsmanship. John's honesty and straightforward approach were truly commendable.
-
July 2023 by Trey Davis
I made an appointment to get my rims repaired coming all the way from Manchester which is an hour away. I was greeted by one of the workers and they told me 4 to 5 hours and I said " I do not mind waiting that long" because there is a WAITING ROOM for a reason. I came prepared to wait. Another guy came with an Attitude ( probably was the owner) and he was very disgusting about the whole situation. I was separating my car keys from my home keys and he says, " what are you doing" and told me I cannot wait 6 hours because " he has anxiety" of his customers waiting. First of, I am nothing like previous customers and I do not rush people to do THEIR JOB! I believe it was it was unprofessional (if this was going to be the case) that they never asked If I waiting or dropped off WHILE I WAS MAKING THE APPOINTMENT OVER THE PHONE because people could come from hours away to get their rims or anything else done. 3 Years ago, I got 2 rims repaired from this place and I waited in their waiting room. Now all of a sudden, I can't? I did not have a friend or family member to follow me to this location because I did not even think about asking someone to do so because I didn't previously I believed I was treated poorly and they did not asked if I wanted to try another time. I will not return to this place ever again.
-
July 2023 by kishor k
John and his team are greatly skilled people. I went in for curb rash on Tesla MYP and bent rim. Very friendly folks and highly professional. I highly highly recommend this place.
