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October 2024 by Alison Harpootlian
The team was amazing with helping me get a voice-mail into a bear for my son.
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October 2024 by Sophia Eweis
Cute and fast service!! My daughter loved the experience. Friendly staff
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October 2024 by DHOL MASTER ENTERTAINMENT
Mix wedding ceremony and Reception party in New Jersey Deewan Banquet
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September 2024 by Lana Lana
Build-a- bear workshop
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July 2024 by Karishma Subramanian
Abby is the sweetest! She helped me and my two friends make matching bears for college, and it was definitely a core memory for the three of us! Thank you for being so awesome Abby!!
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May 2024 by Janet Leibowitz
Nicely setup store. The employees were helpful. Disappointed there wasn’t a better birthday discount, just for one type of bear. They made my daughter experience great. You get to choose the bear and accessories, then help fill, create a certificate and take a picture with the bear.
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May 2024 by Millie Greene
To be honest, this was only my second time going to a build a bear with my baby, and I will probably never go back to this location. The attitude, and snarky remarks / faces were enough for me. The store was completely empty at the time I arrived and we were treated very poorly and spoken to disrespectfully. The main audience for a store like this is CHILDREN. I know it can be draining, but a positive attitude and and a little kindness can go a long way. I think it’s important now a days especially for our children.
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May 2024 by Ana Alarcon
Worst customer service ever. Why have someone who is gonna treat bad future buyers.
I was there with my son, he was picking up some item and deciding on what to get for his stuffed bear, and the girl (tall, black curly hair) said : if you’re not gonna buy anything have him play somewhere else. We don’t want him to play with things you are not gonna buy and make it dirty for the ones who will “. I was appalled to say the least. I left without buying anything. How is she gonna treat ppl this way. Specially kids. Awful. Hope the owners get better workers cause she was awful!!! If I could give zero rating I would. Btw it was on 4/25/25 after 11 Am. Terrible !
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March 2024 by Khadijah M
Booked a birthday "party" here on 3/9. For some reason, I expected a party room/area for our group. We were at the rear of the store. I was asked to choose a theme, I'm guessing that was for the invite. There was no decor, just a cute handwritten sign, on a dry erase board.The store wasn't crowded, but with all the fixtures of bear clothes and accessories, it made the store hard to navigate.Our hosts were nice. They worked well with the kids ages 2-4. The heart ceremony for the birthday kid's bear, was really cute. The kids all received birth certificates for their bears, and most importantly HAPPY.We had a lil hiccup with what came with our package, didn't care for how management handled it, but at that point I was just ready to go.It's a cute idea, a bit pricey, but hey Baby Girl is into Teddy's right now so it was fine. Again...the kids had fun so that's all that really mattered :)*Also get extra staff to work during party days, I heard customers complaining about no cashier or help on floor.
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March 2024 by Archana Shrestha
The staff are so nice and kind❤️. Fun Experience .
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March 2024 by Connor Murphy
Do not shop at this store.Build-A-Bear as a company itself has declined drastically in quality. It used to be “where best friends are made”, but is now as good as getting an oil change by a con-artist mechanic. Employees, at least at this location, are forced to push add-ons like scents, sounds, and gift cards on customers, even when the customer is clearly disinterested— lest they risk being reprimanded or having their hours cut. They’re also encouraged to be misleading about the Birthday Bear. Most people, when they come in for the birthday bear expect it to be the child’s age, however, it is only one specific bear. The way that bear builders are being told to respond, “Any bear can be a birthday bear!” only confuses customers when they’re being asked to add 10 other different things.The store is a mess, and the last I visited, President’s Day, there was a line nearly to the back of the store, yet the sales associates were told by the manager that only one person was allowed on register. Supposedly, this was so the managers could grade them on evaluation scales instead of stepping in to help.Prices continue to rise, and the quality continues to decrease. Half the time, the birth certificates at this location don’t even work, and with the ceremony so centered around the add-ons, there really isn’t much of an experience aspect to it anymore.If you’re in Menlo and looking for toys, I would much rather recommend Rumi, True Believers, or Squishables. They’re way more reasonable for the price and have much better quality.If you must shop at Build-A-Bear, shop at the Freehold Raceway or Bridgewater location.
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February 2024 by Krissy MorrWine
Fantastic service for a large group of kiddos.
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December 2023 by Mar1 Lyn
The staff was very welcoming and super friendly. To be honest, I was a little disappointed with the quality. With all the technology upgrades today. We didn't realize until we left that one of the bears opened and closed its eyes but had a delay in speaking. The volume on both of them are so low that you can barely hear them. The only option to record is in the middle of the store with all the background noise. They should have other forms of recording. My children don't care or notice the difference because they are little, but with the amount of money you are spending, I think they need some upgrades. They did have some cute options and many choices. I wish they would have some of the upgraded character that are on TV today, like spidey and such. They had Paw patrol and bugs bunny.
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December 2023 by Adia Woodridge
After my purchase cashier reached over with a pair of scissors and cut the tags off of all my items. Not sure what he was on or off!!
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October 2023 by Beverly Whidbee
This was my grandson's first experience and he really enjoyed the experience.
