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December 2023 by L R
Website and automated answering says they open at 8am. I called customer service and they had zero sense of urgency. The rep said this is why you need to show up later as if it was my fault coming in when they say they're open. I told him if you post the true time, I wouldn't be bothering you to call if anyone is showing up at the store. I waited about 35 mins past 8 for anyone to show up.They didn't have my tire, so it had to be ordered. They said it would arrive the next day & they would call me. Day 2, it did not arrive & the guy did call me to let me know. He said it should be in tomorrow since the delivery can come later or in the morning. Day 3. I never got a call back. I called around 2:30pm and the guy had zero sense of urgency. He said the tire is in the shop but hasnt been entered into their system and cannot be installed yet. I told them my tire is zero psi for going on 3 days (today) to 4 days (by tomorrow) but the guy said he couldn't do anything and would call me tomorrow. He didn't take down my name so I know he will surely not call me just as they forgot about me today.
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December 2023 by Zo M.
Wanted to see if BJs was a close match to our fave warehouses in Houston. Maybe since it was a rainy Sunday night and less NJers were out , but this store was empty as a barnyard after the horses were let out.We picked up a 1 day pass at customers service and walked through the store.Nothing stood out to us so it was a quick in and exit .
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September 2023 by Anthony S.
Terrible customer service on all levels and find reasons to tell You that your coupon doesn't apply. I've never seen a store so intent on fighting with you over a $1.50 coupon even when you're right or the coupon maybe expired the day before. They would literally rather you leave and entire cart of product at the front and walk out then honor a $1.50 coupon that is 100% correct. Never seen anything like them in retail. Going to Sam's from now on.
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August 2023 by B 8a
Has everything you need not that big of a place very friendly staff.
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August 2023 by Akshay Patel
Slowest Customer service you can ever find at BJ’s
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August 2023 by Mrwish E.
The guy who watch the door and the guy who take care the milk section need to be trained well today (8/20). Being profession is very important. The way how you talk, how you act, makes people feel like you refused to help. I know you might having a bad day, and it's ok for not being helpful, but don't bring your attitude to your customers when they just want to shop and buy.
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July 2023 by Louis Mongiovi
I always get my tires here. They're service is quick and they honor warranty work
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October 2022 by Evelyn T.
We joined BJs 10/27/21. Our membership should be honored until 10/27/22. We weren't planning on renewing it as we only went twice in one year. To my surprise they renewed our membership automatically. I went to customer service and the young girl with glasses, mask on with long braided hair was so unhelpful. She mumbled something under her nose about why. I ended up speaking to a manager who was just as unhelpful (short blonde woman). She then tells me how if I used the self check out it asked me if I wanna renew and I probably clicked on that. Now, WHY would I click on renewing when we were NOT planning on renewing. She goes into telling me how customers don't realize they are clicking on that option. HUH??? So, I cancel my renewal and ask her that my existing membership should still be good until 10/27. She tells me NO. So, they basically scammed me short 1 month. The manager didn't even offer a resolution, she just shrug her shoulders and said "Well, since you cancelled your renewal I can't even look you up in the system anymore". And she left it at that. Totally uncaring. But I also blame the young girl who didn't explain any of this prior. No wonder their store is always EMPTY!!!! You can go there on a Saturday afternoon and literally only 10 people in the store. I am surprised they are even in business at this point. And you ever wonder why BJs constantly sends people promotional price in the mail??? This is why. Cuz they have no customers. You ever see Costco have a promotional membership offer? Never. You know why? Cuz they don't need to bribe people to join their club. It's always packed with customers. Shame on you BJs Customer Service.
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August 2022 by Vanpeltycon ..
ridiculous how understaffed this place is. they obviously keep barebones crew to maximize profit But it's beyond. One deli counter worker on a Saturday. They must be losing significant money from people who simply can't wait 40 minutes for lunch meat. Shame.
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February 2022 by Dwinel B.
I usually don't don't go to BJ's but I do like using their same day delivery service. In this instance I used the curbside pick up where the associate who came out with my items was very friendly and quick. I will actually try going inside next time. I recommend based off of the curbside experience.
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December 2021 by Blessed D.
I placed ans order on 12/16 around 9:30am for a telescope for my daughter. I was called at 4:30pm and told my payment had failed and if I wanted to try again. I asked the young lady to cancel the order and I would check with my financial institution to inquire why the payment failed. They advised they never received a request from BJs and to try again, which I did at 7:38. On 12/18 I called BJs and inquired about the order status. The young lady stated she saw the new order and the billing was fine and once the order processed it would ship. Today the 20th I check the app to see the tracking and the 2nd order is canceled and might I mention the 1st telescope was no longer available. So now 2 canceled orders. I caledl this morning, and was told I called back and advised I found the product somewhere else at 6:30pm on the 16th. Smh when I asked if the telescope was still in stock and could we get it processed I was advised I would get it between the 26th and the 30th. I asked for a supervisor and the supervisor told me the previous rep was wrong I wouldn't be able to get it until the 27th at the earliest and no expressed shipping was available. When my membership expires me and all of my friends and coworkers will be canceling there memberships to BJs. I am a business owner and I value customer service. I've have a few problems with BJs and have been nothing but patient but never had my issues resolved. I'm done! Costos or Sam's Club will be my new wholesale club. Thanks for ruining Christms BJs!
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October 2021 by Jeannette L.
REVIEW OF IN-STORE PICKUP ORDER EXPERIENCE: Yesterday evening I went to the BJs in Edison to pick up an online order. This was my first time visiting this location off of Route 1. The curbside pick up parking spots are by one of the cart return areas (there's a bit of an incline, so be careful loading up your car). Make sure to have the BJs app installed on your phone so you can check in when you get there. Walk over to the customer service area and the person behind the single podium, they will be able to help you. I checked in using the app from my car, and got assistance fairly quickly once inside the store. An associate brought out my order in a cart with a printed receipt, and I walked out in less than 10 minutes. I would come back for in-store pick up again.
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September 2021 by Chetan “As-I-see-it”
Its a nice and convenient place to get some urgent maintenance issues resolved. Like low tire pressure or a flat tire. The staff is enthusiastic and willing to help you. Of course, if one need to buy tires or a battery, check for the deals.Problem is they open from 9am-pretty late if you have above emergency you noticed before going to work!
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April 2021 by Sachin N.
Bj's is one of the many wholesale club chains around with a huge portfolio of products available in store as well as online. The experience shopping here will depend from individual to individual, and sometimes, can be quite frustrating as well. I've been here a few times and this store is huge with the isles marked clearly for better navigation. They have so many products that you could easily spend a good few hours here without noticing. They have everything from bakery, produce, electronics, frozen foods, clothing and many more. I thing that I did notice here was the lack of organic products. They have a limited amount and not many to choose from. If you're big on the organic side, you will be surely disappointed shopping here. Parking is available in abundance. All the Covid precautions are in place. During my time of visit, there were not a lot of people shopping but still, there was a huge line to checkout. They don't have a gas station which was a let down. Overall, it's a good store to shop for bulk.
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February 2021 by NayBae S.
To the BJs in Edison, NJ. Next to Chucks Cheese. I went to the tire service to replace my spare with a used & the mechanic Jason informed me after already doing the service that he was able to patch up my old tire bc it was only leaking by the rim And I don't need another tire. Never mentioned anything about another new or used tire. Two days later as I'm driving to work this morning I see smoke on the side of the car, pull over and the tire like exploded and the rim is half way off!! After calling triple A and in the mist of me waiting 2hrs and 40min for them. i called Jason and he informed me again it's bc I need new tires And BJs does not offer used and he didn't have my tire size At the time. I'm like why not inform me with that info on Friday, You simply took my spare off and put the same bs tire back on? He said yes. How is that not a set up or dangerous?? Why not tell the customer I'm going to put your spare back on we don't sell used and we do not have your tire size you have to go somewhere else unfortunately? That's okay to mislead and lie to your customers. I was referred to BJs tires, I'm new to the area so that's the only reason I trusted going. I then called management and she began to tell me they are not allowed to touch tires that are not from BJ so he was doing me a favor by patching it. No, cut the bs. I didn't come there asking for a favor I asked for a tire. Bc he didn't have my size he thought the next best thing to do was fake patch it up then tell me they don't have my tire size. That's messed up! Continuing the convo she then put the blame on me and cussed at me and told me she can't do nothing besides now offer me a new tire that I would need to pay for in full and then hung up out of anger B4 I could even respond. Smh. How about an apology for your employee putting my life at risk at least Ms Manager! So if I understand correctly your BJ tire service does illegal favors as in touch tires that's not from BJs, don't inform the customer on wether or not they have a tire size , & put the same bs tire back on knowing it is still dangerous. rather then be a real one and tell the customer I put your spare back on you need to go somewhere else bc of xyz. that's not right at all. If I would of know they did not have used and didn't have my tire size I would have went somewhere else Not wait an hr for Jason to set me up. Have some respect and consideration for ppl's safety as another human being if you are a real mechanic and I will be leaving reviews until I get an apology and I will be contacting corporate Jason and Ms Manager! - Naomi Santos
