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January 2024 by Elena Isaac
This happened on December 23, 2023 (yesterday as I type this)My mother recieved a candle as a gift, unfortunately it was eucalyptus scented. It is brand new and unused.I am epileptic and cannot inhale eucalyptus as it will trigger a seizure. My mother was told by the sweet woman at the door that she could get an even exchange, when she went to the reigster and a supervisor was called. The supervisor was a blonde Caucasian woman and refused. She then berated my mother over this and suddenly asked for $8.99. My mother is still very upset over this as am I and if someone won't accommodate another person's disability, it is not worth coming back to this store.
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January 2024 by Aisha khan
I was extremely humiliated today by the manager. I went to exchange candles from the candle sale. As per policy I have 14 days to exchange with any candle becuase of the candle day sale promo. Bath and body customer care confirmed this on the phone with me. However in the store the manager was extremely rude during my exchange. After spending a lot of money at bath body works this holiday seaosn, it was extremely humiliating to be treated unfairly. Yes this store has more variety but the customer service was very rude.
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November 2023 by Jelly BB
worker alexis so rude and nasty. didn't greet me or other customers she was to busy on her phone. gave me the nastiest attitude when i asked a question she gave me such a nasty look as if i ran over her dog. love shopping at bed bath and body works but i think ill go to another location even if that means a longer drive just so i can avoid that nasty and rude worker again
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November 2023 by Amber Perelli
alex is the rudest employee ever can't even look up from her phone. so ridiculous, i'll shop online from now on.
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November 2023 by Nancy S.
Alexis is a TERRIBLE manager and had the worst customer service attitude. I came in with one of my girlfriends and she was just standing there with some other employee. I had to threaten to call corporate in order for her to actually do her job. Once someone else came out to help her she smiled at her and tried to make it seem like we were the crazy ones. I told Vanessa or Veronica I think her name was that she has a nasty attitude and should not be working here or in any position. She needs to be fired. Never in my life have a i experienced this and the staff there is normally so friendly especially Diane. To see someone like her bring the rest of them down is sad. Bath & Body works do better!
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November 2023 by Jenny Nieto
I had a gift card that was given to me on my birthday, Alexis on the register today was so unnecessarily mean and not willing to help me with a gift card, I’m not use to be doing bad reviews but this girl was clearly not happy to help anyone today, she was literally complaining about me not knowing how to use the gift card in my face, honestly disgusting attitude and 0 customer service skills, someone like her should not be on retail.
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October 2023 by Abhi C
Alexis the manager at bath & body works Menlo Park location was the best n amazing and she was very very helpful n great. Thank you Alexis for your excellent customer service.Two thumbs up. ?????Alexis was the best best n super great..Alexis bcoz of ur all super big help was order was completed.. she is perfect for manager. Will definitely recommend this location.
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August 2023 by Paige M
very friendly and helpful staff, store is organized and well kept. There are always coupons and sales. Will recommend to my friends and family!
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August 2023 by Adriana Tolis
Great store for personal and thoughtful gifts
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July 2023 by Tamara Luckett
Stopped in Bath & Body Works for a quick re-up on hand sanitizer and stumbled upon their new scents (Wild Sand and endless SEA). An associate recommended applying one scent on the skin, then overlaying with the other scent, which really heightened the smell. Hey, Thks for the tip!!Walked away with much more product than planned. Besides, you can not beat the 5 for $8 PocketBac hand sanitizer. They are great for the car as well as the purse with a cute holder, BTW.
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July 2023 by Jo-Ann Hill
I have shopped at this store many times and have always found the staff to be extremely helpful and friendly. But, today, 2 employees went above and beyond just helping a customer! I was walking outside of the store and I fell… hurting an existing wound on my arm. JOE and VERONICA (along with a caring customer) brought me into your store….had me clean off my wound in the sink and then proceeded to put a bandage on it from their first side kit. I cannot thank them enough!!
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June 2023 by Tatiana Hernandez
Beautiful store with clearance items all the time , now if you have their app you can get 50% and 75%. Candles also are in special you can buy 1 and get one free. Friendly staff.
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June 2023 by Bhavin Jsk
My favorite place to shop for Mist, lotion & hand wash.
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June 2023 by LaTisha P.
I did a online order for pick up. They were able to find most items but the customer service once I picked up my items and wasn't great. Reem was rude. Rude enough that my 11 year old said something about it.
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May 2023 by HETALKUMAR PATEL (DEV)
Really good deal.and summer fragrance very nice.