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April 2024 by Beth Delva
It's a very nice mall. You can find a lot of the stores to shop from Zara to big names
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April 2024 by daphney bastien
Very friendly workers but need a real sign in system vs depending on employees memory
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April 2024 by Maabena Adu-Darko
This store is by far one of the worst, and so is Apple Support. I placed an order that was supposed to be delivered today. The driver never showed up or called me. I later got an update that my order is being returned for a refund. I called Apple, the first guy hanged up on me. I called 3 more times and when I finally got connected to Emily at the Menlo store, she wasn’t helpful. I asked for a manager, and she transferred me back to the Apple Support queue. Now, I have to wait to get refunded for an item I actually needed today. Obviously, Apple only cares about their money.
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April 2024 by Ashwinder Singh Bhupal
Visiting the Menlo Park Apple Store was an unforgettable experience! From the moment I stepped inside, I was captivated by its stunning design and welcoming atmosphere. The staff were incredibly knowledgeable and helpful, guiding me through the array of products with patience and expertise. Whether you're a tech enthusiast or simply curious, this store is a must-visit destination. I left feeling inspired and excited about the possibilities of Apple's technology. Highly recommend stopping by if you're in the area!
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April 2024 by Rachael Neder
The employees at this location are absolutely amazing. I worked with one individual tonight when i got there at 5:30pm and she stayed with me until I left at 8:30pm or so. She was truly amazing and so helpful. She continued to work until she was able to find a solution to my problem. I can’t thank her enough and i’m upset I did not get her name to tell her manager. All the employees deserve the recognition. Thank you all for being amazing and so helpful.
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March 2024 by Darren Pfeil
Nice environment and atmosphere. I had to go to this store forwork-related reasons. Technician, Jacob, was a pleasure to deal with. He was knowledgeable, explained everything concisely, and efficiently resolved the items that brought me into the store today. Most of all, he was simply a nice guy.
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March 2024 by Rashmikant Bhavsar
This is a small but clean, modern mall. It doesn’t get overly crowded. Food court has pretty good selection representing almost all ethnic foods besides traditional American fare. There is also a children’s play area (Disney theme).
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March 2024 by Moin Nawaz
Amazing Apple products display
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March 2024 by Theresa White
Akira is the best
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March 2024 by Lisa Litchkowski
Most unhelpful place.
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November 2023 by John “Kandyman” Warshany
Waited in line 20 minutes only to be directed to another area to wait, for another 20 minutes, for sales person which never came over. I walked out in disgust and told them they just lost a $1200 sale!!!!
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November 2023 by M A
I had the fastest experience with this specific Apple location. I was greeted with pleasure from the front girl to Andrew who helped me with my issue with an iPad. I was very pleased at the overall customer service here.
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November 2023 by Zachary Gilbert
It takes two days to get an appointment for a 15 min repair/ warranty claim for an AirPod not functioning correctly. Apple has immense data on the store traffic, they have more cash than most countries. Apple needs to invest its resources to accommodate its customers. It’s 2023 - figure it out. Unacceptable to wait two days for this type of service.
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October 2023 by Kathleen Ramirez
My husband and I had the pleasure of working with Jesus. Let me just start off by saying that Jesus was actually a gentleman checking us in at the door when we first walked in and then realized that after 15 minutes passing by my husband and I still were not with a sales person. He took the initiative to walk over to us and asked us if we were already assisted. We proceeded to let him know that we did not have a sales person yet and he ended up helping us himself, which to my husband, and I that was super customer courteous. He saw customers waiting and took it upon himself to get the job done super amazing work super knowledgeable. Jesus took his time explained everything to my husband and I. He went over Features went over benefits with us explained Apple care, amazingly, which we took advantage of. I just needed to leave a review for Jesus and explain how amazing he did. Great job Jesus. My husband and I wish you all the best and continue your work leader ship.
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October 2023 by Ankur Ahuja
a) Inside its vacant and long walkin line outside the store, if you are coming in, take 1 hour extra.b) Apple boasts customer experience, but I am shredding away because of its super worst customer experience at store.c) Blue jacket guy at entry Oct 15, 4.15 PM is worth less to chat, I just asked is it queue for walkin, this guy didnt even looked at me and said, then why do you think all the others are waiting for.d) Super slow, worthless to own an apple anymore. If you want to test your patience, try this store....