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October 2023 by Laura Christie
I came to this spot because my acrylic nails were ruined from another nails salon. They don’t do acrylic so I chose to dip my nails. The woman really took her time drilling down the acrylic (which was totally fine) but she seemed annoyed. My natural nails were obviously brittle and she told me a few were cracked but she dipped and didn’t glue the underside of my nail. I was happy with the final product and I tipped A LOT cus I felt bad. The next day my nails were chipped and the polish was coming off. My DIPPED nails lasted 4 DAYS. My nails broken and ripped down to the skin and they are so painful I can’t…I’m just finding that the quality of nail tech is depleting and the prices are going higher for worse service. I’m def disappointed. Guess I’m still searching for my next nail tech.
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October 2023 by Jessica Annesley
I really like this salon. I get my nails done here and it’s a nice atomosphere, professional, reasonably priced and they do a good job
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August 2023 by Ciarra Chavarria
I've been going to Trillium spa for a while, and have had great experiences, but my experience last Friday evening unfortunately will be my last. I booked an appointment for a friend and our three daughters to get manicures and pedicures (for the girls only). After we paid, I went to give a tip to the technician who had done mine and one of my daughter's nails. After handing her a $10, she immediately turned away and grumbled about it not being enough. I gave her another $10 (even though I realized later that it was a ridiculous tip, given that the manicures were $20 each!) and suddenly she was all smiles. I then gave a tip to each of the technicians that had done our nails, not realizing that there was another woman who had done the pedicure for one of my daughters. As we were leaving, this woman literally chased us to the door, shoved nail polish bottles in my 7 year old's face, and insisted we give her a tip. It was aggressive and rude. The other woman to whom I'd given the large tip actually chimed in and said she would figure it out with her, so she eventually left us alone. But the experience was crazy and totally inappropriate. (Later, my friend told me she had actually stopped going to Trillium because something similar had happened to her in the past.)Based on that alone, I was already done with Trillium, but then to make it worse, the nail polish jobs turned out to be really bad. My nail polish was actually the worst nail polish job I've ever had. I had chosen a bright lime green color, and I realized when I got home that she hadn't put enough coats, as you could still see my nail underneath. That on its own I could have lived with, but then, less than 24 hours later, my nail polish was not only chipping, but peeling off from my nail. I'd never seen anything like it! The picture attached looks like it was taken two weeks later but it was literally the next morning (and most of that time was sleeping! I hadn't washed dishes or done anything that might have caused my nails to start chipping). I'd gotten my nails done for a concert, and they were so bad that I ended up having to take the nail polish off completely.My friend's gel nail polish was also not well done, unevenly distributed across her nail, and not shiny. Our daughters' manicures started chipping the next day as well, and their pedicures were ridiculous - just a one-coat polish that started coming off the next day. Clearly they were all in a rush to finish, did a sloppy job, and yet complained when the tip wasn't enough.I'm bummed, because this place is so nice and clean and I'd had great experiences there when I've gone alone. But seeing the low quality of the manicures and pedicures and the way we were treated, with our young daughters were there, no less? 100% will not be returning.
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July 2023 by Chisom Okwulehie
I’ve been going to this place for a year now and they’ve done a great job most of the time. My gel set nails last up to 3 weeks each time. Although they’re pricey, they’re talented, professional, and kind. It’s also a clean facility.
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July 2023 by Nardine Tawadros
Honestly, It was my first time here and I thought it would going to be a good experience since it looks like a high-end salon. The lady was trying to convince me that I don’t need a nail on one of the fingers since I asked for one.. Little did I know, She didn’t know how to put on a nail for one of my fingers, asked someone else to do it after she told me she didn’t think it would make a difference.I explained how I wanted the nail, since my real nail broke….?I then explained how I wanted my nails almond shaped. She didn’t know how to do it. She called over someone and they tried, they also didn’t know how to SHAPE MY NAILS? Obviously spoke about me in their language, then the lady who came over and tried to shape my nails rudely told me to shape them myself…..I then shaped all the nails myself while sitting.I was so taken back.My gel nail job is horrible. Lol I don’t feel like I came and got a new and fresh gel mani done and safe to say, I’m never coming here again.First and last time.I would rate it zero stars if I could.
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July 2023 by Nailya Rakhmanova
Great place but the quality of pedicure would be qualified as express one. I would use this place as plan B, other than that I will pass.
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June 2023 by Vasiliki Ioannou
Loved this place! They were very helpful, polite and quick. I had a gel manicure. The lady that took care of me was excellent, and always making sure I liked the shape of my nails. In the end she gave me a quick shoulder massage which was amazing!Additionally, they offer facial treatments, waxing and massage, so I’ll visit them again soon!
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May 2023 by Jaclyn McGinley
The people there were very nice and professional. Place is clean and reasonable price. However, I got the gel so my nail polish would last longer then a few days but this isn't the case my 2 nail polish are already chipping. I am not happy about that because I paid for the gel hard nail polish.
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March 2023 by Sophia Hyunjin Cho
Absolutely a total horrible service and quality.I did gel pedicure which was not cheap and color was all out of my toes-very messy. I went back and they did it again and my toes were all bleeding from machine. It looked okay and whenever I came home and took a shower- it came off. I called the salon- they said they will get back to me with a credit or something- it’s been a week- no response. Never going backService: Pedicure
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February 2023 by Aanal Shah
Extremely Disappointed not because of their service but due to unprofessionalism. Staff has been routinely asking customers to tip more. I truly feel the management should teach the definition of tip to all the staff members. Isn’t 10-15% tip sufficient? But, they have been asking upfront for 20% tip.
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February 2023 by Raven80
This place was horrible!! Lady chopped off my long nails, didnt even ask if I wanted that?! Then still wanted me to pay 30$ for taking off my dip powder. I was enraged. Never go here!
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January 2023 by Christy Johnson
The place was really clean, and looked new and up to date. My nails even came out pretty good. However, they charged $60 for a dip powder manicure (nothing special- no designs etc) plus tip. It ended up costing $70 just for a dip manicure.If they would have lowered their prices I would have kept coming back however now I’ll be finding a new placeService: Manicure
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January 2023 by janet ruiz
I had a great experience here the people were nice and welcoming ! I loved the way my nails came out. The environment overall is very relaxing, I did get a massage and it was amazing so much that I was drifting off to sleep. I’d recommend this place to anyone 10/10 experience !Services: Pedicure
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January 2023 by Ayanna Curry
This was one of the best manicure and pedicure services I’ve ever had. Everyone was very welcoming. And the best part of it all besides how amazing my nails came out was the massage it was so relaxing I fell asleep.Janet.RServices: Exfoliation
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January 2023 by Ami Samani
This place is a scam!!! They charge exorbitant money for the quality they deliver. I have one star for the cleanliness and the lady who did my manicure. I explicitly asked for a nail art appointment and what I got was a child drawing on my nails. My 18 month old does a better art. It's really bad. Please stay away.
