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December 2023 by Victor Thayer
Great experience comfortable setting and good advice by Steven.
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December 2023 by Rami Meluban
Very informative team.Did the 100 hrs service.Great service.
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November 2023 by Convertibles Pantyhose
I think there is NO greater gift than one's time and one's attention which for me, was stellar, at Trek Bicycle Edgewater, NJ . I arrived to the store without an appointment with two flat tires and within minutes the inner tubes of the tires were examined, and were changed. The manager Tatiana and the service crew were the consummate service professionals. Cheers for their flawless leadership. - Thank you, Bonnie Ray Glogover, Edgewater
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September 2023 by Waqas Malick
Gladys is a fantastic manager and Chad has been an outstanding mechanic always helping me to optimize my cycling experience. They are very welcoming and love to help with all kinds of bikes. I will keep coming back to this store for sure.
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September 2023 by Antonio Pinto
I have visited many bike stores and Trek Edgewater is one of the best store out there. Customer service from this store is great. This store builds friendship with their customers and cares about their needs. Gladiz and Chad are very profesional and awesome people.
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August 2023 by Lev Selector
Excellent store. Very friendly people. We are very happy with the experience and purchase.
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August 2023 by Melissa Glantz
Chad is an incredible mechanic and person. He is so personable and honest. I would not use any other service technician to touch my bike. I trust him implicitly. His work is precise, thoughtful and smart. He doesn't take any short cuts and does the most quality work I've ever seen. I could not recommend him enough!
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July 2023 by Ali Aksu
I would NOT buy or get service from this store. I had chipped paint on the frame of my Top Fuel 9.8 MTB (retail $6k). They said they’ll check frame integrity and determined it was cracked. Then they said it is not covered under warranty. Although Trek sells these frames with lifetime warranty at high prices, they dont stand behind their warranty. I took my bike to a carbon fiber specialist and specialist said there was no structural damage to the frame. It was just cosmetic. Go figure. Trek shop provided misleading information. To make matters worse, they made me sign a document that states bike is damaged and not safe to ride. Very disappointing. I would not buy Trek again or use this store. Many other options for more-durable bikes and expert service out there for the money.
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July 2023 by Jae Kim
Needed some service on a bike that had been sitting for a year. Called the shop and spoke with Chad. Explained my issue and he diagnosed my problem right away and quoted me a price so I brought my bike in. Work was done in about an hour and he honored his quote. Chad is the best!
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April 2023 by Monica Barraza
I went first to buy clean products for my bike and saw that they have a “bike doctor” who will fix your bike! So I went the next day to fix my breaks.. both Chad and Gladys are very kind and helpful! I will go anytime I need something for my bike.
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April 2023 by ryan santiago
Chad and the whole Edgewater Trek team are great! They always have a warm welcome when you step through their doors. They love bikes and it really shows in their work. The free bike maintenance classes they held last year showed just how much they mean to the bike community
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April 2023 by Edward L.
Pretty annoyed. Brought two older bikes here and had them tuned up. Both bikes had shifter cables crack. Between the two bikes I got about a years worth of riding which isn't bad. Decided to continue doing business regardless of the low quality parts used and was turned away.They don't stand by their work ¯\_(ツ)_/¯ what else can I say.
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April 2023 by Vernon Lewin
Always above and beyond service. Staff makes an effort to get to know you and your motivations for biking and will tailor an experience to make your visit to the shop eventful.
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March 2023 by Mike Golden
I can confidently say that Trek Edgewater is the best bicycle shop I've ever visited. The customer service is exceptional, and the staff is incredibly knowledgeable and passionate about bikes. Whenever I visit the store, I always receive personalized recommendations that are tailored to my needs. I purchased my Trek bicycle from this store, and I'm now completely sold on the Trek brand. The service I have received since purchasing my bike has been amazing. Trek and their employees really stand behind their products and are always available to help.Everyone at Trek Edgewater is friendly, welcoming, and genuinely interested in helping their customers enjoy the sport of cycling to the fullest. It's always a pleasure to stop by and chat with the staff, who are always eager to share their knowledge and expertise. The shop even hosts free clinics so you can learn more about your bike!I also have to give a special shoutout to Gladys, the store manager, and Chad, the service manager. They make a great team, and I wouldn't trust my bike with anyone else. Chad is both an expert and enthusiast. Not only does he knows the bicycles inside and out, he can empathize with what fellow riders want out of their bicycles. The team always goes above and beyond to ensure that my bike is always in top condition, and I appreciate the care and attention to detail they provide.Overall, I highly recommend Trek Edgewater to anyone who loves cycling or is interested in getting started. They provide such a welcoming atmosphere, whether you're looking to purchase a bicycle or a small accessory. If you're new to the Trek brand, you have to visit this place and see what the hype is about. I guarantee you won't find a better bike shop out there!
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March 2023 by Orlando Medina
The service team did a fantastic job on my bike. Everyone at the shop are super friendly and helpful great place to go.
