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October 2024 by Chris Myan
Called on 10/07 at 7:00 pm, the girl answer the phone got some serious attention management should look in to it.
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October 2024 by Peter T Huynh
Came in to buy 2 green tea sets as a gift for some people. The staff were courteous and accommodating. Big thanks to Suzzane and Mar!iana
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September 2024 by Kimberly Tuano
I frequent Mitsuwa but have never tried Royce until now. I guess maybe it was a little intimidating for me before? or maybe I thought perhaps its too pricey or the choices are complicated? idk but anyway, i finally managed to visit this place and my goodness i missed out for so long!
The staff were accommodating and explained products without making it too time consuming or overwhelming. The chocolate taste test was appreciated and I actually ended up getting their Nama Chocolate as well as their chocolate covered chips. These are sinfully good! Pricing is reasonable for high quality treats. Now that Ive tried Royce and had a memorable experience, I will definitely stop by again whenever I go back to Mitsuwa!
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September 2024 by Amanda
*This review is based on a free event I was able to attend.* I was able to try the Nama chocolates and get a goodie bag to go! The chocolate here is seriously some of the best I’ve ever had. This location was small but not smaller than the one in nyc that I’ve been to. I was hoping to get another pistachio bar but the girl said they had just sold out of them (so sad!). We ended up getting the chocolate covered pistachios instead and they were delicious! The girl working was friendly and it was an overall good experience. I can’t wait to go back to get that pistachio bar again!
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September 2024 by Anne Borja
Went to this place for a Yelp event and it was fantastic. Upon entering the store you can tell that everything is clean and well maintained with a sophisticated ambiance. The manager Suzanne was very charismatic and gregarious. She explained the history of ROYCE extremely well and gave us her personal favorites and recommendations. The taste testing was also wonderful. The Nama chocolate “Champagne Pierre Mignon” was our group’s favorite. The chocolate was very smooth and delicious I don’t think I would ever taste other chocolates the same way again. She also gave us gift bags after the event filled with more sample, stickers, coupon, etc. We purchased the products she recommended— like potato chip chocolate original and matcha and pistachio. She emphasized that the seasonal products are in demand so we wanted to try those. I definitely will purchase more from this store. The chocolate sets would be really great as gifts.
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August 2024 by Des KF
I love chocolate and couldn't wait to try this spot. When I arrived I parked in the lot of the plaza. I walked into the mini mall and found the location right away. The place was small and cozy. I was greeted and helped by a nice lady. She explained to me the origin of the chocolate and the different kinds. I got to taste a couple of the chocolates, one being orange filled and one being matcha. I didn't care for those but the other chocolate one I liked. The prices were very reasonable. I received a gift bag from Yelp and the store with a milk chocolate bar, and it was delicious! My time here was good!
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August 2024 by Y * K
Such a wonderful experience! The customer service of the young lady I believe is named Anjeliett was simply amazing. She definitely knows her chocolate! The chocolate was amazing. She suggested the champagne, and I couldn't have made a better choice myself. ?
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August 2024 by Robert Graber
First off it’s inside the mall. Kind of hidden if you don’t know where to look. I met up with Suzzane “manager of this location” warm greeting from the moment entering the store. I was offered a few samples while she explained the story of the company. Very professional. I bought more than I thought I was going to buy. But was well worth it. The prices are reasonable I think. I don’t know, This might be my new place to go. Sorry Don’t want to mentioned competitor name. Store was very clean. Packed with care everything I bought especially adding cold packs. I’m about 45 min away and nothing melted. Thanks again Suzzane …. See you soon…
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August 2024 by Emily Willen
Rude staff. I was not acknowledged at all when I tried to purchase a few gift boxes even when I tried to intiate conversation (ended up leaving empty-handed). Much better service in Japan so I'm kind of shocked at the difference.
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June 2024 by Wendy Wu
When you get to try sample food service staff will think you’re grabbing something with your hands and saying don’t worry about it be careful not to touch anything when someone comes and looks at you, when nobody is there you can sample food. The chocolate chip is too expensive
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February 2024 by Di Mattie
Artistry ...
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December 2023 by Allyson B.
The matcha chocolate is a must if you're a matcha lover like me. I can't wait to try the other flavors!
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November 2023 by Anna B
The best chocolate that i ever taste it!
The stuff is extremely helpful.I love this place.!
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November 2023 by 9TH KING
The staff are somewhere between friendly and burdensome.
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October 2023 by James Kim
Grabbed a few things for some business functions & as gifts for friends and was patiently walked through all the offerings by Emmanuel (spelling?) who gave us a few samples so we could pair his recommendations to what we liked.The chocolate itself is incredible (and this is coming from someone who doesn’t have a sweet tooth and doesn’t really care for chocolate in most other settings)!Highly recommend!
