-
March 2024 by Christine Rodriguez
I had a phenomenal facial with Ana! She was gentle with my rosacea skin and knew exactly how to treat it. She asked me the right questions, and was so kind and understanding. I felt so relaxed and comfortable with her, that I told her my life story as she worked her magic on my face! lol She is an absolute joy! I can tell she loves what she does, and she does it so well. I trust my skin and my secrets with her, hahah and I will definitely be back to see her very often.
-
March 2024 by sibel yilmaz
I had an amazing experience with Kristen F. ! I took my mom as a birthday gift and Kristen made her gift so special! I love how she took her time and was so knowledgable on what she does. She explained what each product used did for my mom’s skin. She was also so sweet, kind, and above all- so professional. I definitely recommend Kristen to anyone and will be going back to her. She is the best!
-
March 2024 by Cristhian Vasquez
Very good atmosphere. Workers are very polite and knowledgeable of the products
-
March 2024 by Erin N
Tatiana was absolutely wonderful. The experience was very relaxing!
-
March 2024 by Margeaux Gould
Very clean and great staff. They helped me understand how to maximize my membership and upgrade my services so that I could get exactly the right treatment for my needs.
-
March 2024 by Aimee Harel
I had a facial with Anna - so relaxing! Anna was wonderland you can tell she enjoys helping people feel their best.
-
March 2024 by Alexandra Perez
Neil was amazing ! One of the best massages I’ve had in awhile.
-
March 2024 by ozan bozalp
1 hour massage ended 20 mins earlier
-
March 2024 by Crystal Bishop
Even though I was 10 mins late to my appointment the staff was still very welcoming and explained my services would be cut for this and I was ok with that because I do realize I was late for my appointment. The message ended a tad earlier than 10 mins but I still didn’t let that bother me because my therapist was amazing! And for that I would have rated this establishment a full 5 stars.The reason why I am rating this location 1 star is because when I reached out to the establishment inquiring about an extra 40$ charge I saw on my card. The receptionist Giselle informed me it was for a cancellation fee for a “guest of mine” who did not attend their facial appointment. ???? I booked my appointment alone. I arrived alone. Also paid for my services at the first desk ALONE!How is it legal to not only charge someone’s ( or person A card) based off of what someone else (person B) told you OVER THE PHONE…. but to go as far as ADDING PERSON A’s card to person B’s profile WITHOUT ANY AUTHORIZATION FROM PERSON A is just insane to me! Person B never had my card information to give to you. And no where in person A profile did they put they were paying for a guest or responsible for another person. How can you charge someone for someone else's services/cancellation fees because you assumed they are acquaintances?? No professional establishment would make these types of mistakes, then make it hard for the client to be issued a refund. I didn’t even get a “sorry for the inconvenience”! I would never in my life return to this Hand and Stone massage and facial spa! Definitely dodged a bullet by declining their membership.
-
March 2024 by Bogdan Yakymchuk
Good service for good price
-
March 2024 by Brittney Barnes
Hector took care of me. Great clean establishment. Thank You.
-
March 2024 by Shantel Browne
My massage was amazing. The customer service was amazing as well
-
March 2024 by Jhonny Rodriguez
Clean, quiet, and great staff!!
-
January 2024 by Zach Houdart
Terrible customer service. Was using a gift card for my first time attending. Something came up and I had to cancel. They still made me pay the cancellation fee with the card they had on file even though it was my first time. I tried talking to someone else but was told there was nothing else I could do.
-
January 2024 by Jennifer Martin
I’ve been going to Cristalia for facials for three months now and she gives amazing facials! I looking forward to my appointment every month. She’s given me tips to improve my skin care, and gives a great facial massage. Highly recommend booking your next service with her!
