-
January 2024 by Angela H.
I adore the gym's convenient location, clean facilities, and friendly atmosphere. Working out with Jay Jersey has been instrumental in achieving my weight loss goals, going from a size 16 to a 10 in just three months! The daycare is a hit with my 14-month-old son, who enjoys the company of other moms and kids. Graciela, the lady in childcare, is incredibly sweet and hardworking. However, my main issue lies with their Accounting Department--it's been three months of overcharging, and despite their promises to apply the excess to the next month, the issue persists. Their explanations often shift blame elsewhere, making me hesitant to trust them with my credit card. I'm now opting to pay for additional services with cash. It's a cautionary note regarding their billing practices, which one would expect to be well-managed for a business of their stature.
-
December 2023 by Claudia M.
In general I am enjoying being a member however, wish there were more classes ( and more spaces between students in the few that you offer; I'm mostly talking about yoga and Zumba) For this reason I'm ending my membership at the end of my contract which is February 18. I also wish you offered silver sneakers so... I shall move on after February 18th. Thanks for everything
-
September 2023 by Ircania Burdier
6 years working out at this gym when they were charging people $700 for personal training during COVID I paid gladly always a no phones no recording policy till one day a new manager with probably 3 month working there tells me I’m allowed to record and use my phone and it has always been like this. I never sign a consent to be recorded and I’m sure no one else did. Don’t forget the broken machines lack of maintenance and not enforcing their own policy’s. Thorough the years it keeps getting worse . Horrible !!!
-
August 2023 by Sarina Ocal
Great gym! Childcare provided, fresh smoothies and warm and friendly staff! Become a member here you won’t regret it!
-
July 2023 by jesse gilmore
horrible customer service. Horrible staff. Very disrespectful and they don’t care how they treat the customers even though they are charging 80$ + per month for an overcrowded mediocre gym with dirty bathrooms. My account was suspended for 1 week without my knowledge because someone else had signed in using my barcode ( also unknown to me) I tried to explain to the manager that I had no idea that my barcode was being used yet she rudely told me that she has to suspend my membership. I am a daily member of the gym and have bought multiple articles of clothing as well as shakes and vitamins/ protein powder and this is how I was treated.
-
July 2023 by Brian M.
Recently joined, so far so good. New style of equipment that monitors progress digitally, some neat gym add ons to track your goals, all on site!
-
June 2023 by Fanny Na-Chung
Love the dumbbell dance / pilate classes (Erika Santiago), combat (Carrie Borona) and body pump (Leah Glenn) classes. You can enjoy the river and NYC skyline views while working out and eat delicious food at Mitsuwa or SGD Tofu house nearby!
-
June 2023 by April M.
Great local gym with clean facilities, upgraded equipment, and helpful staff on site. They have spin, yoga, and Zumba classes that you can take during the week. Also a variety of trainers that can help you with a personalize training plan. On-site childcare facility. Staff pays extra attention to not leaving children unattended and keeping them entertained, great plus for parents. Motivating, friendly, workout community.
-
May 2023 by Claudia McCurdy
Wonderful staff, clean and great classes. Just miss the Zumba they used to have ( with more of a latin touch than hip hop). I brought my friend and they were most attentive, given her developmental need. Thank you guys! BTW, I enjoy your sauna and I’m looking forward to the updated version you are about to open.
-
May 2023 by AM
Good gym and they keep a lot of the equipment updated. The cons are weights are all over the place, the bathrooms tend to be dirty, and you get people coming in with tripods recording workouts. Not cool when the gym is crowded and floor space is crowded. Management should really crack down on stuff like that.
-
May 2023 by Nai Wang
Offer a lot of classes which I like. I joined because of Zumba. There are multiple Zumba instructors. So that’s way you don’t get bored easily. Erika’s dumbbell dance and Pilates are hardcore. I felt sore for days all over. One star less for not be able to charge on cards, they require your checking account to avoid card service fee on their end. Never experience this kind of situation before. Why they charge me the annual membership administration fee on top of the monthly membership….
-
May 2023 by Martha Mena-Rimolo
An excellent place to exercise and work out. The staff is wonderful, the place is clean and spacious and the classes and instructors are amazing.
-
May 2023 by Anupam K.
I want to bring attention to a distressing experience I had at Fitness Factory New Providence. The gym's personal training department engaged in deceitful practices to fraudulently charge me. After looking up Yelp, I discovered that I am not alone in falling victim to their scams. The fact that the gym manager himself acknowledged the financial troubles raises concerns that they might be compensating for losses by such unethical means, taking advantage of members who often don't realize they are being scammed. Them claiming transparency and adherence to contracts is contradictory to what I and other members have faced. Some who become aware of the scheme cancel their memberships, while a few individuals take the time to warn others on Yelp. It is disheartening to witness such behavior in a place that should prioritize the well-being of its members. Fraudulent practices should never be acceptable, regardless of a business's financial challenges. (They charged me $1200 in personal training fees which they won't refund)
-
April 2023 by Seda B.
I was going to enroll here but i saw they charged my friend who recommended here after she cancelled her membership. This makes no sense, they havent made any explanation and its just money trap!
-
April 2023 by Eddie Vookelj
I have been training with Nelly for the past few months after switching gyms/ trainers. I have not looked back! It has been the best and rewarding experience with a personal trainer.I know that I would never have achieved the level of fitness and wellness I have at such a short time if not for the personal attention given in my training sessions. Nelly ensures that my technique is always correct to avoid any injuries. He is extremely reliable & punctual – always set up & ready to start training ahead of time, with an exercise routine planned. He is always very encouraging and has a vast knowledge of his profession. I would recommend him in a heartbeat! I aim to continue to train and maintain a good level of fitness with his help for a long time to come.
