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August 2024 by Francesco A
I tried to return several items I received as gifts from my wife because they didn't fit. About $300 worth of merchandise. The store was unwilling to accept the return (even with a receipt) due to a new return policy and the items having been purchased over 30 days ago. No store credit, no exchange, nothing. Now we are stuck with $300 worth of clothing that I can't even wear. The store employee was only doing her job but the return policy is unreasonable and overly restrictive. I've shopped at Express all my life but I will not buy a single item from them going forward.
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February 2024 by Sena Senturk
Terrible customer service
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January 2024 by glaucia melo
Excellent
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December 2023 by Bane Calizz
Location, location, location! Edgewater New Jersey Express. The area alone gets 5 stars for its beautiful views of Manhattan. Quality clothing at a low price. This store is never crowded. I usually go there for quick returns. Returning items by mail is the opposite of express. Work pants is the main goal here. Sales are always popping up. 40,50 and 60%. Wait for the 60% if you can, it's worth it and will always happen. I've seen their pants sell as low as $38 each and I only buy when it hits that number. Like stock, buy low. You won't be disappointed.
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December 2023 by minyoung Kang
I had wonderful shopping experience with all the Express staffs during Black friday sale week ! I went to shop with my baby and staff welcome baby and had small talk :) and ofcourse she helped me to find all the clothes i looked for , and explained the size of jeans in Express shop. There r so many professional and friendly staff here!
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October 2023 by tania sayed
The manager here is very rude and treats everyone different, do not go to this express location. I had a courtesy return and she would not accept it back. I also had 2 items to return without a receipt and she said only one at a time per day, meanwhile she let me do 2 at a time in the past. They do not follow rules, they CHOOSE when and who to follow the rules with. I called customer service and they said they would call the store manager and gave the OK for me to do the return but she still the manager said no! She is very rude and must have something against me for some reason. God bless her.
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August 2023 by Matt Donmez
Good location
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August 2023 by francis Ventura
I love it but the clothes are so expensive
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May 2023 by J. SoRia
They have some option, but apparently is under new management and I notice associate not help, don't ask nothing only clerks
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May 2023 by C K
Please update the hours. It says it’s open 24/7 on Sundays but they’re closed on Sundays.
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April 2023 by R V
Open 24 hours? That doesn’t seem right google.
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February 2023 by Lina Y.
It’s reasons like the following senerio for why I prefer e-commerce over an in-store shppping experience.I visited the Garden State Plaza Mall this weekend and felt completely violated by this store’s employee code of conduct. Before I get to explaining what I mean by that, I want to make a note that stores in this mall generally opens at 10am sharp, at last for a majority of the stores! Nearby store to Express were opening up by the time of it struck 10am, but Express didn’t open up until 10:05am. Not a big deal, but this shows a lack of professionalism or respect in my opinion when people are not on time. I was waiting for this store to open since 9:50am, and yes I was able to enter the mall before 10am. I saw two employees walking in around 10am, so you know the staffs were running late.Now about the staff’s code of conduct.I was one of their first customers in the store, and the young woman opening up did not greet their customers at all. There were 4 other staffs on the floor, also no greeting even thought they saw customers.I walked the store floor alone looking for several specific items since no one asked if I needed any help. Unfortunately, I ended walking around the store looking for staffs. I found three staffs chatting, and despite seeing me standing there, I was not properly acknowledged or asked if I needed help until I spoke up. I believe it was the store manager who directed to what I was searching for, since she looked to be in her 40’s and all the other staffs were in their teens or 20’s.The manager immediately walked over back to me after a minute when she saw I had a couple leggings in my arms by my usable tote bag, she was obviously worried about my reusable bag being a tool for shoplifting.Side note: I’ve worked in retail before and know how to spot shoplifting red flags, such as customers who brings in their own shopping bags. Nowadays, it is normal to bring readable bags everywhere I shop!As opposed to asking me if I found what I was looking for or offering to help me look for the garments in my sz, the first question out of her mouth was “what is your phone number so I can see if you have any rewards?”. I proceed to tell her no thanks. She probably didn’t hear me and was standing there waiting for my number. She was definitely trying to see if I was a frequent shopper or or potential shop lifter. I’ve NEVER had a sales associate pry for my personal info before checking out at the counter, so this makes me uncomfortable shopping at the store.By the time I was ready finally to check out with my merchandise, I had to look for an associate and flag them down.Tips for this store:1. Customers shouldn’t have to feel like they are shop lifters for obvious reasons.2. Greet ALL customers upon arrival and share with us about store promotions like all other stores do!! NOT when you feel like it, bc if you are not self motivated to do so, then this is not the right job for you! Like I said before, I’ve worked in retail, and know what it feels like to have a low day too, but I did not let that affect my performance at work.3. Promptness make a big difference. Open the store at 10AM when it should be opened, otherwise change your store hours.4. Staffs can appear to be more proactive by engaging with customers, and they should not be chatting on the floor when customers are around. Which is one of the top strategies for loss preventions. If the chat is between managers and staffs, do so in the back room before the store opens or through your walkies, not when after the store opens and in front of customers.
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December 2022 by Yokasty Peña Nuñez
The worse experience and in the wrong moment, because i was with my two years old baby. The Black woman there is RUDE. She doesn’t know about customer service. I was ready to try on my clothes but the fitting room was close, the young girl who was very nice was taking care of the people in the cashier and the other one was in the front, so i was waiting for the young girl to tell her about the fitting room, but the other one arrive and i was “hey excuse me, can you open the fitting room for me? She didn’t allow me to finish the sentence and yell at me GIVE ME A SECOND, i told her you should be more nice with the costumer i was just asking in a very nice way to open the fitting room like why are you yelling at me in front of my son? She told me IM NICE, with a very bad actitud, and i felt soooo bad that i left the clothes and she told me -do you want me to open the fitting room YES OR NO? I said no im no gonna spend my money with this horrible customer service here. And she was capable to say OK GOOD BYE! Twice i was in shock, i walk way for two reason first i was with my son, and second SHE REALLY SCARE ME. I will never visit this location again.
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December 2022 by Quattro S.
ERICK is the best. Simply put. Thanks for everything. Legendary customer service five stars
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December 2022 by Janet Baletti
Went here to exchange a pantsuit I purchased online that was a little too large. . The staff couldn't have been more helpful. They went out of their way to make sure I had a pleasant experience. John the sales associate was extremely helpful. He helped me try on the jackets to make sure I had a proper fit. Eric at the register was also very friendly, polite & professional making sure I was satisfied with my purchase. I walked out of the store with a smile on my face to me that's priceless! Thank you Express and all your associates.
