T.J. Maxx is a large off-price retailer offering an ever-changing selection of high-quality, brand name, and designer fashions at amazing value. Customers find the store great, with very affordable and classy items, making it a favorite for many. The store is described as always clean, with nice renovations and great customer service, even when managing long lines quickly. Shoppers report finding wonderful assortments of items, from cute summer tops to shirts for a new job, which provide a confidence boost. The prices allow customers to get better items for less money compared to shopping at a mall. However, experiences with return policies can be inconsistent between locations, with some staff being unhelpful about returns without a receipt or original sticker, while other locations or a helpful manager will correctly assist with an exchange or store credit. Some customers note a wish for more employees in the store. Overall, it is considered a great store definitely worth many visits.
