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June 2024 by L TD
Added some pieces to a seating set we already had and Cynthia of the Eatontown store was extremely knowledgeable and helpful! We will definitely be back!
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June 2024 by kellie rice-monteiro
Cynthia was very helpful great saleswoman!
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May 2024 by Stephen Winer
Staff was very accommodating. I needed 4 chairs of which they had 3. They called around to other stores to locate an additional chair.
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May 2024 by Angel Diaz
Our experience at your store was great your salesman had a great level of humor especially when he was working with a budget that we had very helpful very informative and absolutely no pressure this is not our first time shopping at fortunoff just wanted to extend our thanks to William for taking care of us we love our set and we are anxious too receive delivery
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May 2024 by Carla Flitter
I am very pleased to share a recent experience my husband and I had at Fortunoff Backyard Store in Eatontown, NJ.This past Saturday, we went shopping looking to purchase two chairs for an existing outdoor dining set and ended up buying a new full dining set including table, chairs, chaise lounges, and a serving cart.My husband and I had initially visited another Fortunoff Backyard Store closer to our home where we received poor service and were quoted high prices by a sales associate who essentially ignored us expressing no interest in understanding our buying needs.Later the same day we were at the Monmouth Mall and my husband mentioned that we were close to the Fortunoff Backyard Store in Eatontown.Based on our earlier experience, we went to the Eatontown store with low expectations.Walking into the store, we came across a beautiful (Florence) dining set we had seen at the other Fortunoff location and where we had inquired about the cost of the chairs.It was then our good fortune to meet Cynthia Seary, Backyard Specialist.Talk about a night and day experience, unlike the sales person from the other store who blew us off, Cynthia expressed an immediate interest in understanding what we were looking for.First and foremost, she said wanted us to be happy with whatever decision we would ultimately make, and secondly, Cynthia said she would do whatever she could to make things work for us financially.While it was late in the day and getting close to store closing time, Cynthia told us to take our time as we considered multiple items.Smiling the entire time, Cynthia provided details about the Florence dining table that got us thinking maybe we should buy the entire set and not just two chairs.Cynthia was warm, kind, considerate, and patient as we made our decision.She then walked us though our payment options where via an app, we could take the entire purchase price and pay it off over 18 months with no interest and coordinated furniture delivery.Before leaving the store, we made a point of telling Cynthia's manager, Marge (who was also great), how happy and lucky we were to having worked with Cynthia.From our perspective, Cynthia is an asset to Fortunoff Backyard Store and based on our experience, we will certainly continue to shop at the Eatontown location and will suggest to friends to do the same.
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May 2024 by Thomas Tierney
Go see Marge. She is an outstanding sales/customer care person.
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May 2024 by John Hill
Really good experience, Will our salesperson was excellent. He always seemed like our advocate and did not push us to make a fast decision. High $ purchase so wanted to make sure we made the right decision. Was also helpful scheduling our delivery.
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May 2024 by M Wturkey
The chairs and the customer service fit perfectly in the back of our truck. We will be back soon for the couch and the delivery personnel.
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May 2024 by Paulette Cinotti
We had a great experience purchasing patio furniture with Cynthia Seary in the Eatontown store. The furniture will be a welcome addition to our home and we couldn’t have asked for better service from Cynthia. Thank you for the help.
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May 2024 by Dave Henry
The Eatontown store is GREAT! They've got a great selection and the people working their (especially Marjorie!) makes sure to spend as much time as you need/want. We've shopped here for years and won't shop anywhere else!UPDATE - We loved the bench we bought a month ago so much, we decided we couldn't live without another one.Bad news - its been discontinued.GREAT NEWS: Marjorie found us one of the last ones in the system and we brought it home today. THANK YOU!!
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May 2024 by Sharon Ahern
Eatontown store dealing with Cynthia Seary was a dream. We were looking for outdoor patio set. And she was most helpful pointed us in the right direction. Cannot wait for our set to arrive!!
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August 2023 by Chrissy Vergara
The worst experience I’ve ever had buying furniture. Avoid this store at all costs. Willy the salesman and Marge the manager are the most incompetent people I have ever had the displeasure of working with.First visit on Memorial Day weekend, Willy the sales guy was too busy eating a sandwich so did not care to answer our questions around the showroom. But apparently claimed us for his commission despite doing nothing. So Marge helps us out by completing the sale. She said we would have the furniture by July 4th.Upon arriving home I looked at my receipt only to notice that we were given HALF the discount that they were advertising and the delivery date of 7/14.The next day I called the store and Willy said he would correct the purchase to reflect the correct sale and email me a new receipt. During that call he said also the delivery date was going to change, great.A week went by and no updated receipt from Willy. Called the store and got no answer so had to make the drive to the store myself. Upon arriving Willy swears he emailed it to me, but then Marge had to cancel my order and reorder it that day . Now since it was a new order after a sale week, I had to get in the back of the line waiting for the next shipment. New estimated delivery date of 7/27.7/27 went by with no call. I attempted to call the store but as usual no on answers the phone.I got a call on 8/1 that my furniture would be delivered on 8/5.On delivery date , a Saturday, the delivery guys put together the furniture Once they were all done they asked me to check it and of course, 6 grey chairs and a BROWN table! After waiting 2 months the wrong order? I rejected the table telling the guys to take it back. They said they would call the warehouse and it would be delivered that Monday but to call my sales person to confirm.I called the store and Willy now tells me I have to again wait until 8/28 for the table but he will have his manager Marge call me the following day, Sunday, as soon as they opened at 11am.Sunday went by, no call. So I called the Fortunoff corporate number and begged them to not transfer me to the store as they weren’t helpful. I was told a regional manager would call me Monday. Monday went by, no call.I just want my money back, come get the chairs I don’t want a cent of my money going to Willys commission or this awful store. The worst customer service ever!!!
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August 2023 by Angela Gregorio
Cynthia was very helpful in helping my husband and I pick the perfect outdoor furniture for our new space! We gave shopped at Fortunoff for years and have never been disappointed with the quality, service and experience!
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August 2023 by Joseph Barham
Great store in Eatontown, have a lot of options. Employees are very helpful but not overbearing like some stores. Bought a covered daybed and umbrella recently. Very expensive, but great quality. Would highly recommend
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July 2023 by Carmine Anthony Minardi
After being ripped off by Bloomingdales wanting to charge 125.00 to deliver a 10 lb umbrella I decided to look at Fortunoff backyard store. Much much better experience. Very friendly staff , inventory on site, and great products oh did I mention No delivery fee since they house the inventory?I’m there for all my outdoor needs
