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August 2024 by Nicholas Cheniara
Love the different programs and services offered here. Makes Staples a one stop shop for those contentious of the environment (I.e. reusing technology for rewards within Easy Rewards)
Carbonated bottle (Soda Stream) recycle program. Amazon drop-off/pick-up. Host of Business Services such as secure discard services. All to say great customer service and employees who are accommodating for the wide range of ages who frequent the store. 11/10 :)
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August 2024 by catherine hiner
Employees very helpful
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July 2024 by Claire Boviero
Excellent service.
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July 2024 by Frank Halpin
Very courteous and helpful sales/ cashier associate!!
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July 2024 by Beka Maglaperidze
It is a really bad employee who does not help you
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July 2024 by Marioxi Fuenmayor
Excellent quality products, good service and a clean and pleasant environment.
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June 2024 by Pablo punzo
Extremely rude young girl at copy section
Paper get stuck on the machine and the answer I get it was my fault and make her wasting time .....I'm not coming back ever again
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April 2024 by Islam Mohamed
Unpleasant and unprofessional Manager!!
I recently had a highly frustrating and disappointing experience at the Staples location in East Windsor. As a customer who values time, energy, and efficient service, my encounter at this store was nothing short of a letdown.
My initial reason for visiting this particular Staples was the unavailability of extra-large poly mailers at the store near my house. Given the inconvenience, I decided to make the 25-minute trip to the East Windsor location. Before making the drive, I called the store and politely asked a representative to check if they had the specific poly mailers in stock, explaining that I had just left another Staples store without finding them.
To my dismay, the representative insisted that "well you have to come to the store in person and check for yourself"! citing a shortage of staff. Despite my explanation of the distance and the fact that I had already encountered disappointment at two other stores, the representative was unhelpful and unwilling to assist further.
Upon arriving at the store, I discovered it was nearly empty, with no visible customers and the cashier seemingly at ease. To my surprise, I encountered not one but two associates, contradicting the initial claim of being short-staffed. The second associate, whom I later identified as the manager, displayed a dismissive attitude and lacked professionalism.
I approached the manager and explained the situation, highlighting the inconsistency in the staff shortage claim. The manager offered no apology and instead defended the previous response, stating that the lone associate couldn't leave the cashier unattended. I pointed out the manager's ability to assist or supervise while the other associate checked for the product. However, the manager remained uncooperative and unapologetic.
In addition to the lack of professionalism, the manager's demeanor was unpleasant, and I have no clue how she was hired as a manager. As someone with managerial experience in large corporations and logistics companies, I found her attitude appalling. Despite expressing my frustration and disappointment, the manager not only refused to acknowledge the poor customer service but also displayed arrogance in her unwillingness to assist.
Ultimately, I was forced to purchase an unnecessary giant box, doubling my shipping charges, all because of the store's incompetence and the manager's refusal to address the issue. This experience has left me with a strong sense of dissatisfaction, and I can confidently say that I will not be patronizing this Staples location again.
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February 2024 by Ramesh D.
Usual Staples is located in a strip mall with enough parking closer to the main road. Stopped here to pick up some stationery items. I was on my own with Little Help from the staff, and I was able to find what I was looking for later and easy check out. They do have a lot of items on stock compared to my local Staples . Overall, it's a good place to shop if you're looking for Staples nearby.
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February 2024 by todi rohit
Some employees here are either shying away from work or plain racist. I went to buy some stationary and get some copying done. I walked to the copying area, the employee standing there asked me to go to the check out area. When I clarified I needed some photocopies, she basically told me “you can do it yourself”. I asked her to show once how to use the machine but she refused. She continued chatting without another lady about their social media posts. It took me 15 mins to figure out how to use the machine, because the instructions on the machine were unclear (to me) and employee refused to help. 2 stars because the quality of photocopies is really good.
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December 2023 by ank patel
12/20 6:45PM.Extremely rude young lady at the happy returns section. Starts putting all items in one bag without asking if they have different barcode and then gets mad for not informing her of the same. Lastly, denied me a return package receipt. Complaint to store manager on my way out and only got a “I will talk to her”. Never coming back!!!
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September 2023 by Pramod Thammaiah
The older Indian man who runs the print shop is a lifesaver and amazing. I had a last minute, urgent print job that needed to be done and he was able to expedite it.Definitely earned my loyalty and gratitude!!
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September 2023 by D A.
My elderly parents went to Staples to replace their laptop. They use it mostly for email, not much else. When I found out the bill was $700, I freaked. Aside from a $200 Lenovo, $169 tech support, and $39 virus protection, Staples upsold them an extra $300 of services they will never need. The salesman took advantage of an 85 and 93-year-old couple who are not computer savvy. Very sad.
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August 2023 by S P
Amazing service and response from Crystal and Dave- they both were super helpful in getting some last minute materials printed for a wedding I was a part of and were so polite and knowledgeable! Thank you for making the big event so special.
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August 2023 by Bev Jones
Fast and professional
