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January 2024 by Rachel stopsky
Disappointing customer service, upon walking into the store there was only one employee who was helping someone behind the register. After several minutes two employees one appearing to be a manager or key holder since she had keys on her wrist came out from the back talking to each other. The employee with the keys had come over to help the next customer in line which was myself since there was no one on the floor to answer my question. They answered my question but immediately started talking to their co worker after answering and printing register receipts asking about the dollar amount of the last sale which is definitely tacky. They didn’t offer to help further or in any other way. I was immediately turned off by the experience, they lost out on a sale and though they weren’t out right rude to me their customers don’t come across as a first priority. For their price point of their products they need to step up their customer experience. I won’t shop at this location and for anyone who likes good customer service you should probably shop at another location or online.
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December 2023 by Raymond Sanabria
Doing a return exchange since my coworker had a discount the night before and let me know to tell them at the register. The manager said there is no discount and to point out the employee that is giving out a discount. Shame on the manager trying to get customers to snitch on her employees. Her employees are out here giving a 10/10 service and here she is demanding I tell her who is giving a discount.
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December 2023 by Mike LaManna
Worst Customer service in America.What an Embarrassment! Everybody in store couldnt believe how bad it was. How about making sure they have at least a 3rd grade education before hiring them. If you dont laugh at the situation at this store it will piss you off
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December 2023 by Angel Chicas
Nah this experience was horrible this customer service is crazy. I went to go buy Christmas gifts and we were looking for different sizes and the girl got annoyed and said why don’t we just get the right size and rolled her eyes and gave a big attitude
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November 2023 by AnaKarina Frangein
I went today into the store with my husband to get him so slippers. The costumer service was terrible! The First Lady that I asked for help said that she was clocking out to ask someone else instead of looking for someone to help me.I was looking for someone but they all wear regular close, I ended up asking a girl who was talking with the other one about their scheduled..I told her that my husband wanted to try some shoes and she made this exact comments “ok but which one? We have so many” in such a sarcastic way… she wasn’t helpful at all! For a store where you are going to spend minimum 110$ I would expect way better costumer service.The employee had dark skin and I think orange hair. Very rude lady.They lost a sell cause I took my husband there as a surprise to buy it for him but we both felt uncomfortable with the treat so we decided to leave.
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November 2023 by Ronald Capers
Poor customer service!! Employees are aloof!! Standing around in a daze!! No one offered to help or welcomed me when I walked in as they did others ( pet peeve when I’m about to spend my money)My first experience at this mall and This UGG store. I am disappointed!
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November 2023 by Daniel Kaykov
Selling damaged/defective shoes and don't honor the return policy. Be careful buying in this store.
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November 2023 by edwin segura
QIANA, she was really nice and helpful! Love her service.
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March 2023 by Christopher Nigido
Also had a rude experience with staff
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January 2023 by Andrea Calderon
Sales reps were rude and dismissive. No one really helps and just stand in the corner talking to each other.
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January 2023 by a s
Worst customer service I have ever experienced in my life. my aunt and I both wanted to buy at least two pairs of shoes each and walked out with nothing because of how rude the employees are. I am a store manager of another retail company and understand that times are tough and people are short staffed and holidays just ended but this was such a horrible experience. Numerous associates were incredibly nasty and seemingly I think the manager who I spoke to was even nastier. Never going here again.
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January 2023 by joanne LAMEGO
Great store and staff ! They recognized my fiancé was a veteran and gave us a discount ! I thought that was great and we really appreciated the gestureWhat nice people !
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October 2022 by allison carrion
I’m very upset with the customer services in this store, horrible experience never attending to this store anymore. One of the employees was with a horrible attitude they didn’t want to help me to find shoes after trying to pair of shoes she told me that i have to put everything as how she gave it to me i put the boots inside the box and then she told me to put the carton and everything as how it came, after everything i was ready to make the payment and she came up with the attitude that i need to sign some documents because i was paying with applepay making me feel embarrassed because im so used to pay with applepay and they never asked me this questions or make me sign paperless to make a simple payment i was going to leave with no shoes but it was my sisters birthday and wouldn’t let her with out her gift. Very bad attitude of the customer services nasty attitude.
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September 2022 by Stuart M.
Only where fashion is comfortable
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September 2022 by Sof Jim
Excellent
