-
December 2023 by Daniel Jiménez M.
I regret to share that my recent stay at Residence Inn by Marriott East Rutherford Meadowlands was marred by the extremely disappointing behavior of the front desk manager, Britney. Her xenophobic and unfriendly attitude made it the worst service experience of my life. Such conduct is unacceptable, and I hope the management takes swift action to address this issue.
-
December 2023 by Roger Fox
After several stays here in 2023, I can safely say this has become my go-to hotel when visiting the NYC area. Coming from the south (Maryland/DC area), the location is perfect to park the car hassle-free and cost-free without driving through the heart of NYC but still being close enough to catch fast, frequent buses to the city (NJ Transit 163/164) right in front of the hotel. It's also super close to American Dream, Harmon Meadow, Jersey City, and other areas with tons to see, eat, and do.I have enjoyed the layout of every room I've stayed in at this hotel and especially love the availability of 1- and 2-bedroom suites at a comparable price point to other hotels that only offer studios/standard rooms.The breakfast is usually pretty well stocked right up until the end of service, and the choices are pretty standard but nothing extraordinary. I do wish they had oatmeal actually pre-made instead of just putting the packets out (it never quite cooks as well just by adding hot water to the packets). Nonetheless, it's a pretty decent free breakfast and there's usually no problem getting a table even when it's busy, so those are definite plus points.Lastly, I have to give a huge shout out to Alexis at the front desk - she was there both of the last couple times I've checked in here, and she went out of her way to meet our extraordinary demands at every step of the way. She's another huge reason this has become my go-to hotel near NYC.
-
December 2023 by Stephanie Rodriguez
Encounters with the Assistant manager were horrific. Even with platinum elite status, her guests are left feeling miserable instead of happy and welcomed. Of all the hotel brands, Marriott is my favorite. Andrea Sacoto has the potential of changing that in just one stay! She should be fired.
-
December 2023 by Lou D
I have earned my Platinum Elite status by maintaining loyalty to the Marriott brand for many years. I value that status and the benefits that are earned from it are very important to me. The staff at the Marriott hotels that I have stayed in also value and respect the Platinum Elite status and its privileges. That is not the case with Andrea Sacoto at the Residence Inn East Rutherford location. Andrea minimized the Platinum Elite status by making comparisons to the Ambassador Elite status of her apparently preferred guests. And also felt compelled to mention that there are guests that pay full price for the room type that was requested for upgrade; In an attempt to justify her attempts to deprive us of the benefits earned and that were being requested. She also deliberately tried to sabotage the upgrade request by routing us to Marriott customer care. And falsely advised that all room upgrade requests have to be made through them; Even after I pushed back and explained that no Marriott staff member has ever advised us to do the same. Yet, I entertained what was advised, called customer care, and was told there is no such requirement. In fact, customer care advised that only the hotel can grant the upgrade as I understood it. Andrea rendered the stay into absolute misery. She is arrogant, has delusions of grandeur, apparently has personal issues that she brings to the job to then project it onto guests, and is absolutely unqualified for the hospitality business. I checked out of the hotel 12 hours ago from the time this was written and we are still infuriated by the experience at the Residence Inn East Rutherford. I made attempts to reach out to the the General Manager, Nimmi Kaur about the matter. But, those attempts failed. The situation was apparently not important enough for a follow up. I intend on pursuing all possible avenues to ensure that Andrea is held accountable for this outrageousness that caused me profound stress.
-
November 2023 by J. Kent Layton
This last visit was our second stay here. It's a beautiful hotel with pristine rooms, and would deserve a 5-star rating were it not for the issues we suffered. We love it here, really.Sadly, our most recent stay was marred by a lack of hot water and, at times, a lack of all water. Engineers came and went from our suite both on our first night and the first full day there. The problem was not resolved up to the time of departure after our second night's stay. Apparently, it was a very strange issue that they had a hard time figuring out.The staff did try, but were clearly suffering from issues themselves; it was all very unfortunate. Next time we're in the area, however, we WILL be back, and we are confident that our stay will be filled with plenty of hot water next time! ?
-
October 2023 by C. L.
Hotel was very convenient to our visit to Dream world. Hotel room was nice and clean. Had our own fidge with ice maker, microwave. It truly served our purpose for a 1 night stay. My only suggestion is to have more than 1 pod for dish washer and some dish detergent even if it's a small bottle.
-
October 2023 by Dianne Antonicelli
Not the greatest place came for the first time for a staycation and it will be my last sadly. Not to friendly stuff. Need an upgrade for sure. Breakfast was ok but cold.we came mainly for the pool and was told it was cold because an intoxicated person did have an accident in it and needed to be cleaned and would be out off service all now. So we went out only to find out the pool was reopened. Not happy at all with this place. Wil never ever come back. This was a learning experience sometimes it pays to pay a little extra for good service. Please make sure to always ame questions because you decide to stay somewhere.Rooms: It was ok.
-
October 2023 by Paulette Bilella
Brittney and Alexis were great! Really enjoyed out stay at The Residence Inn. Look forward to going back! 1 thing I recommend, is coffee in the lounge area 24hrs and maybe some fruit.
-
September 2023 by Shelby Cutting (Shelberry18)
Location is eh. It is down the street from MetLife and American Dream. But is that really worth it? No. The traffic can be so bad, it took us 30 min to move 3 miles. Not to mention the noise up and down the hallways?? It’s a hotel not a frat house.The shower temps are messed up, the lights stopped working by the beds headboard. The light cover in the kitchen literally fell off the ceiling when we got into the room. I might as well have stayed in a hostel. This hotel used to have 4.5 stars a few years back….clearly it’s gotten worse. Yikes.
-
August 2023 by Anne Sakae
Room was really quiet and clean. Full size fridge and freezer. Can’t ask for anything else after a concert. Elevators and hallway a bit old.
-
August 2023 by nick fisher
Great rooms and nice breakfast included. Full fridge and two burner stove top. Very close to the metlife stadium.
-
July 2023 by Stephanie Kohler
We hav stayed here a handful of times over the last four years or so. Most recently we utilized this location to host the guest for our daughters wedding 20 plus rooms and not a single issue! The location has under gone major renovations since our last stay but even prior to this stay we came back because service is always great, the kitchens make travel so much easier and never had an issue with cleanliness, noise or safety! We will be back
-
July 2023 by Bob Naik
Half the parking lot was blocked off so that some NY Giant rookies could park closer.What an insult.These are young athletes given preferential treatment meanwhile a 59 year old business traveler who’s been a loyal Marriott customer for years (Platinum Elite status) gets to hump his gear from the farthest and darkest corner of the parking lot.Way to show appreciation for my loyalty.Never again at this location.
-
July 2023 by James
The service was great! The staff got me a room where I wanted, also the manager seems to be very engaged in what's happening at the front desk.Rooms: Have large refrigerator and cooking area. Real dishes and cups.
-
May 2023 by Cati Romo
I had a fantastic stay at the Residence Inn by Marriott East Rutherford Meadowlands. The hotel staff was welcoming, the rooms were modern and spacious, and the convenient location made it easy to explore nearby attractions like the American Dream. The complimentary breakfast, well-equipped fitness center, and indoor pool added to the overall great experience. The exceptional service provided by the staff was a standout. Highly recommended!
