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July 2024 by Kathleen Fearn
We just purchased a Lifetime 8 Charles P Rogers Mattress❣️. After only one night of sleeping on it - We declare it to be the most heavenly mattress we have ever owned!!!
The workmanship is Superb! The Waterproof cover we purchased will be worth its weight in gold for protection of our new mattress!
Our Sales Agent, Erik Lamb was knowledgeable, accommodating and promptly available for all questions! The “white glove” delivery was truly amazing!
Kelvin and Tony were friendly, professional, efficient, respectful of our house / and removed our old mattress and box springs and installed our new CPR mattress on our platform bed ? - in record time!
Also, communications with the Company are friendly and seamless (like when I texted a change in contact phone number the morning of the delivery ?)
We would highly recommend Charles P Roger’s for anyone who needs a new mattress - without any reservation! And if cost is a concern - the Memorial Day Weekend is an excellent time to plan for b/o amazing sales!!!
Thank You Charles P Rogers, for your care in making smooth slumber available to all❣️?? K&A&P
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June 2024 by m diana haddad
Salesperson was very knowledgeable and courteous. Made the experience a good one.
Have my new bed for over a week and I love the mattress.
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May 2024 by Liz Bodet
From order form to head on pillow... door to door service does not do justice. I have been beyond thrilled with the ease and helpfulness of working with Charles P. Rodgers.
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May 2024 by Ellen Sapienza
If all purchases could be this rewarding! A great product, knowledgeable salespeople, attentive customer service. Even the delivery was easy! Some reviews note that the mattress is very heavy but I didn’t find it so. There are handles on the sides which help a lot. Very supportive and comfortable. Very happy.
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May 2024 by Patty M
I have just received my first purchase from Charles P Rogers. I was totally delighted from the very first interaction with Erik and the Charles P Rogers team, and also with Marcus here at the delivery who handled the white glove job of assembling the bed. I have followed Charles P Rogers for many years, always intending to purchase from them. I would highly recommend to anyone looking for an exceptional product and great service.
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April 2024 by cindy rottini
Erik Lamb was incredibly helpful with selecting our new Rutherford bed frame, answering all our questions and making sure we received all available discounts, as well as just being a very nice person. As we were buying the bed during a sale period but arranging delivery 3 months later to our new home in a different state, so many things could have gone wrong, but all went smoothly. We love our new bed!
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April 2024 by Stephanie Lauro
excellent experience, from order to delivery!
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April 2024 by Doretta Goldberg
Great experience from purchase with Erik through delivery. Incredible value - bed is very well made and beautiful. Goes perfectly with our refurbished mid century furniture.
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April 2024 by d s
Buying mattress over the phone is bit risky but I could not be happier with the results. Eric helped me to pick the right product that sleeps like a luxury hotel bed which was our goal . very happy with results.
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March 2024 by Sharon Rein
ERIC WAS KNOWLEDGEABLE ABOUT THE DIFFERENT BEDS. HE WAS PATIENT AS WE TRIED DIFFERENT BEDS. HE HELPED US SELECT THE HEADBOARD TO GO WITH THE BED WE SELECTED.. THE DELIVERY WHITE GLOVE TREATMENT WAS WHAT WE EXPECTED. THERE IS A FOUR HOUR WINDOW AND THEY WERE ABLE TO ACCOMODATE OUR NEED FOR AN AFTERNOON TIME. WE SHOPPED AT A TOTAL OF 4 STORES AND WE HIGHLY RECOMMEND THIS STORE FOR ANYONE LOOKING FOR A NEW BED.
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October 2023 by Stuart Kurtz
Horrible experience with Charles P Rogers. Cannot recommend. Recently purchased a bed and the color was misrepresented to us. We had to pay a restock fee of $120 just to not have the wrong color, even though the item was in transit and was not delivered and the correct item was in their warehouse here in NYC. The one we ordered was supposed to be dark brown but it was actually ink black when we saw it in person. The store does not have all of the mattress models available in the showroom so you have to try blind. And good luck if you find it uncomfortable, there is a 20% restock fee to return under their warranty. The cherry on the cake of our experience was we purchased a sheet set and when we got home - the box had two flat sheets instead of the set: 2 pillow cases, 1 flat, 1 fitted. The store was unable to replace it. We had to call customer service and get the replacement sent to the store. They would not send it directly (UPS) unless we used their delivery service and four hour window. Oh and their "white glove" delivery is $200 extra which only includes set up of the new bed and mattress but they will not take the old mattress for disposal - thats your problem. So we did get the frame switched out but that cost an extra $120 and it was a big pain. We will not purchase from Charles P. Rogers anymore and cannot recommend. Buyer beware.
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October 2023 by Tim S.
Bad deal-Bed arrived damaged without assembly instructions or adequate hardware. Customer service unable to help...disappointing.
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August 2023 by Patricia Pickus
I've had my Rutherford trundle beds for a couple of years. Absolutely love the set! I recently downsized and moved from my home of 30+ years. The ONLY furniture I took with me were these beds!
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July 2023 by Judith Noyes
Not conscious of sleeping. Wonderful.
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July 2023 by Peter and Sherlyn Morrissette
Great experience and wonderful mattress. Thank you for doing a very good job!
