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May 2024 by lil kb D
Worst experience ever long time customer needed statements for insurance said they couldn't help ??
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March 2024 by Deloris Byrd
Great Staff
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January 2024 by Michael Thompson
They built a bank to look nice and so that the employees feel important but the branch never has money in the ATMs and onetime the atms we’re holding everyone’s card and timing out on January 20, 2024. I reported them to corporate and will be doing so routinely. They shouldn’t be able to treat minorities like this ..you wouldn’t find ATMs to be routinely empty in other neighborhoods.
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August 2023 by Dr. Dina Lundy
easily the worst banking experience of my lifetime.The bank accepted my paperwork (POA) for deposit of a large sum of money and refused to allow me to use the same to make a small withdrawal for my ill Mom.I had been making deposits for a few years because I was utilizing pnc as a savings bank and they are not really in the city. Each and every time I had Mom with me who suffers from Alzheimer's.I had an emergency and needed 10k, a small portion of what was on deposit, to pay a bill for Mom, the primary.I had never ever made a withdrawal and was now being told I could not make it.They cut off my access to my money and only said I could not make a withdrawal, when in fact they rendered the account completely no access and put a note on the account that I was being investigated for financial elder abuse.I had the banking commission deal with them & went right back to Citibank.They are not nice people and the New Jersey banking commission sided with me. How is it that you accept the deposit but refuse to honor the withdrawal request.BTW, I was told there was no way that that money was mine and they were right, it was my parent’s. Funny actually that as an African-American family it is routinely suspect if we are wealthy.I have never entered this bank since, I even processed the full and total withdrawal at a different PNC.Appalling and highly upsetting.
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July 2023 by Karen Cooper
When I first signed up with PNC 8 yrs. ago, I was told any ATM transaction fees from a bank other than PNC would be reimbursed to me; this worked for many years. I recently noticed I was being charged a $3.00 fee for using a ATM other than PNC. When I cab it over to PNC on main street, I frequently find the ATMs are not fully functioning. No deposits at this time; no cash withdrawal at this time, so I have no choice but do use another ATM. There was no notice that policy had changed or that PNC would be charging $3,00 for using ATMs outside of PNC, when I brought this to the attention of customer service, no real response. So in addition to paying $16.00 for cab fare, only to find I can't withdraw money, I am now being charged $3.00 for ATM fees for service PNC is unable to provide. I'm changing banks, I had enough. Its a ghetto branch, they make you feel like a caged animal by locking you in the vestibule. They don't do this is White neighborhoods. I now understand why they are closing branches.
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July 2023 by Zee Jersey Girl
ATM doesn’t work. Ghetto. They lock you in the bank when entering and exiting. This is not only a safety issue but I am not an animal to be locked in a bank with god knows who.
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April 2023 by Adenday Lopez
Not professional , i have my green card and they said i cant open an account because im not a citizen .
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October 2022 by Morton Hamlette
I cant speak for anyone else, I have been with them for almost 7 years, ,, Since leaving the Mega Banks and my family has been with them for almost 30 plus years with few few it at all complaints.. Not like I have delt with the Larger Banks,,, The Big 4,,, BOA,,, Wells,, Chase and Citi... Citi I didnt have alot of issues with but them. They're used to be a branch right up the street a few years back then I started to notice they was getting rid of all or most there branches. I didn't feel the need to travel any further so I closed my accounts with Citi. Especially when there was a PNC right up the street and that's where my relationship started with PNC I really glad I did..... There Virtual Wallet Performance Select acct I am speaking of because thats what I have. The acct is flawless works well.... I have seen more alerts with this bank inside the Website than any other Bank..... They have alot and I mean alot of categories for alerts.... Free Cashiers Checks,,, Mobile Wallet,, Finally being able to do Wire transfer within the app... instant issue debit card ? at branchs like TD Bank has.... Past 2 Weeks PNC also partnered up with the Allpoint Network,,, so you can now use 60,000+ atms surcharge fee free without a charge meaning its free Also PNC also gives you 20 extra reimbursement outside of allpoint. 60,000+ Atms free something you wont never find or get with the Big 4,,, only prob if you have there highest tier Checking accounts with 200,000 or private banking which is crazy. I have nothing but good things to say about them.. I am glad I followed my mind and went with them years ago.PNC is definaltely a Main Street Bank.FYI,, as a homeowner alot of Banks have pulled bank from HELOC's But PNC has not,,,and they other the product.Very Pleasant people at this location... Hey Michelle visit her ????????????????Thanks PNCMorton H
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October 2022 by Danny Carter
The employees are very friendly and professional.
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June 2022 by Keisha C.
Horrible 1 teller needed bank statements I left and went to the one in East Orange service sucks
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June 2022 by Harriett'e Mangum
New Location from old 24 Main Street
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May 2022 by Phyllis MattzMom
Since they have moved to the new location, the ATM is always out of receipt tape. This is my most convenient location and as of today I will not be back. I will find another location with a drive thru ATM. Outsourcing the company to fill the machines with receipt tape is no excuse PNC. DO BETTER FOR OUR COMMUNITY. WE DESERVE BETTER.
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September 2021 by Metry Habashy
Employees are setting and moving slow, The worst customer service you can get, the manager is not professional at all and said she doesn't care about it.
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November 2020 by andrea wright
Great Service Lisadenise
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September 2020 by Tima Parks
Highly unprofessionalJust faced DiscriminationIt’s highly important that Tellers Or any of the Banks representatives are well educated and understanding of laws. This branch could’ve faced extreme law suits based on the experience I’ve had with them on more than one account and speaking as someone who has been in banking for years.A TOTAL INCONVENIENCE & WASTE OF MY TIMEThis Branch has NO REGARD or Concern for customers time
