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November 2023 by Laura Gavilanez
The branch Rep Naaila Donald opened a checking and saving account for my cousin and did not provide full additional details regarding a W-8 form, when we called back she was rude and did not answer our questions and hanged up, very unprofessional and provided misleading information simply to open accounts and does not provide any type of customer service nor transparency. The worst service ever is not just making numbers and opening accounts is about taking care of a client and being clear and transparent
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April 2023 by George Titvinidze
Thank you for amazing service and experience.Staff is super friendly, professional, answers all questions and concerns.Alicia is amazing person
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September 2022 by Cory Hibbert
Much appreciated... Will be back
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August 2022 by Miss Brown (Mother Brown)
ATM BREAKS DOWN VERY OFTEN AND THE ATM IS IN A VERY DANGEROUS PLACE….EVEN THOUGH THEY HAVE ROOM IN THE VESTIBULE WE ARE JUST NOT WORTHY TO BE TREATED AS VALUE CUSTOMERS….WHAT A JOKE !!!
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May 2022 by Keri M.
I really dislike going to this branch. They’re not inviting as the other branches and you could never even get a proper greeting when you walk in. The old security guard at least use to greet me, this new one just stares.
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November 2021 by Jerbruna Benoit
Horrible bank
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October 2021 by Fabie Ayiti
Worst branch because everyone wants to sit around and do nothing. They never have a smile on their face as if they’re force to be there
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May 2021 by Joanne Kerr, Esq.
Most of the tellers shouldn’t be involved with customer service. (A zero stars is what this location needs.) They are rude and have no couth! I hate having to go to this branch. But, unfortunately sometimes I must. The tellers need to be retrained with customer service classes (a few days and hours of training is definitely needed). If that doesn’t work, look into demotions, probation and termination.The Bloomfield location - better customer service.
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April 2021 by Raquel Muniz
If i can put no stars i will this bank is total trash , trash!!!!!!!!!!!!!!!!!
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March 2021 by Jay F.
I've been coming hear since I was a child and opened my first account as a teenager. This bank has great customer service all the time. Kind and friendly bank employees from the tellers to the security service !
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January 2021 by Jo K.
Most of the tellers shouldn’t be involved with customer service. (A zero stars is what this location needs.) They are rude and have no couth! I hate having to go to this branch. But, unfortunately sometimes I must. The tellers need to be retrained with customer service classes (a few days and hours of training is definitely needed). If that doesn’t work, look into demotions, probation and termination.The Bloomfield location - better customer service.
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January 2021 by Zakiyyah Banks
Really trash bank and very poor being that every time I go to the ATM it is always something wrong with it doesn’t matter the time of day. Don’t invest in investors bank you will never have access to basic ATM needs. Go to another bank!!!
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December 2020 by Joanne Kerr, Esquire
Most of the tellers shouldn’t be involved with customer service. (A zero stars is what this location needs.) They are rude and have no couth! I hate having to go to this branch. But, unfortunately sometimes I must. The tellers need to be retrained with customer service classes (a few days and hours of training is definitely needed). If that doesn’t work, look into demotions, probation and termination.The Bloomfield location - better customer service.
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October 2020 by Joanne K.
Most of the tellers shouldn’t be involved with customer service. (A zero stars is what this location needs.) They are rude and have no couth! I hate having to go to this branch. But, unfortunately sometimes I must. The tellers need to be retrained with customer service classes (a few days and hours of training is definitely needed). If that doesn’t work, look into demotions, probation and termination.
The Bloomfield location - better customer service.
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May 2020 by joanne kerr
Most of the tellers shouldn’t be involved with customer service. (A zero stars is what this location needs.) They are rude and have no couth! I hate having to go to this branch. But, unfortunately sometimes I must. The tellers need to be retrained with customer service classes (a few days and hours of training is definitely needed). If that doesn’t work, look into demotions, probation and termination.
