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February 2024 by Carol W.
They are very disorganized. They aren't unified with the information they give customers. You can't call from store to store and they have issues updating account transactions. Corporate stores vs private / retail stores and what you can or can't do that you learn after or during the fact maybe- if you ask or they tell you. I'm sitting here now for hours dealing with an issue added to previous wasted time. Sigh. *** if you make a return and with a trade try to reapply the trade it will likely be very difficult and time consuming.
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February 2024 by Dom M.
Cell phones are a necessary tool for Yelp reviewers. My ancient iPhone 12 was getting a little long in the tooth so I started searching for Verizon stores near me. The staff at a couple were unhelpful and, sadly, a little pushy. My wife, smarter than I, searched further afield and sent me here. Wow! I was greeted by a tech named Tom. He checked me into their system in about a minute. He made me comfortable working with him because he actually listened to my concerns and needs. After examining my account he recommended a new phone that is the current state of the art ... iPhone 15 Pro ... and a plan that had higher speed and he explained that with a trade in, and a switch to automatic paying with a checking account, my monthly bill would remain the same! There was a minor glitch with the trade in, but Tom went to their help desk while I sat and he cleared everything up. While I waited, he updated the iOS on the new phone and transferred everything perfectly. Tom was amazing. Really. He knows his products. He doesn't sell more than you need, rather he listens and recommends options that he thinks will offer the best value. My experience with him told me there are still people who come to work to do the best job for the customer and properly represent the products his company offers. Quite a rare treat in these me-first days! Great service, amazing sales tech, perfect transaction. Sad I can only assign just 5 stars.
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January 2024 by John N.
Difficult process - cashing in a gift card for fios and just need to unlock the headphones - no consultation needed . Waited 30 minutes and walked out - I will just use the 200 to pay my bill vs another product
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December 2023 by David Z.
I have been Verizon customer for many years for my mobile phones and internet service, I am so disappointed of their service. Sneakily increased my monthly payment and double charge the device I already paid off. I will use another company for my service and never return to them.
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November 2023 by Anna L.
Jonathan Badras is the MVP of this store, has been helping our whole family! He's the reason why we've been loyal to Verizon
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March 2023 by USA Breeze
Dropped call all the time, 5G is completely garbage
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March 2023 by benedetto scorsone
I like to thank stephanie from the Verizon store for making this decision so much easier for me to switching over to T-mobile. I literally stepped outside to move my car as soon as i got my notification that is was my turn i was back in the store within seconds and wasn't even given a chance before being passed over , i know who carws right? Well i did and do….. l good riddance and Stephanie , once again THANK YOU FOR WAISTING MY TIME.
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May 2022 by Kim G.
James waited on my husband & I. The worst customer service ever! He was rude & arrogant and ended up making a huge error . The following day my husband had to call Verizon himself, and spent another 2 hours on the phone.
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June 2021 by Ari G.
They don't even deserve one star. Zero should be an option! Terrible customer service lead by Charles, who is not a sales person, but an order taker that was never taught customer service or customer care. Go somewhere else or get another mobile provider. Verizon claims to be the best, but they allow the worst service....
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February 2021 by Dana C.
This is the first I have ever posted a review but my experience was SO BAD at the East Hanover, NJ store location that I felt I HAVE to warn others. I was trying to help my elderly mother who is dying from Brain Cancer because her flip phone broke and her phone is very important to her to stay connected to family and friends. My mother and I called customer service to add me as an authorized user for hours and at the end of the conversation I was told that my name was added as an authorized user and I did not have to drag my handicapped mother to the store with her walker during covid. I went to the store thinking that I am going to get her her phone and move on but that was not the case. A sales associate and a General Manager who never told me their names said I could not replace a phone because I was not an authorized user. I explained my mothers health situation and lack of technology. My mother even called me anxiously asking if I got her phone and of course I had to sadly say they would not sell me one because I was not an authorized user. I begged the General Manager to speak to her and get authorization. She said no and did not care! They were so heartless! Disgusting behavior! I understand a policy is a policy! But people need to be human beings first especially in the times we are living in now! In order get my mother a phone I physically brought her to the store against doctors orders just so she can authorize me to the account. It's absurd! You can't even imagine how horrific this is! All for a flip phone!!!!! Not the newest iPhone on the market! My mother came rolling in with her walker just saying all I want is my phone! This awful experience could have been avoided if someone had a heart and used their head and authorized me as a user! You forced me and my mother to have unnecessary pain and suffering!!!! As a result of this horrific experience me and my whole family including my husband and our five children will be changing carriers. I will spread the word of this heartless experience to as many people as I can to have others change carriers! I will never look at Verizon the same again!
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December 2020 by Kenya M.
This Verizon store is really nice! Its huge with a nice layout, and there's ample parking. There's hand sanitizer available for customers to use, the staff all wore masks, and there's plenty of space to distance yourself from others. Unfortunately the customer service by the general manager was awful. I walked in and was greeted by her after waiting for only about a minute. She was extremely cold and I felt like she wasn't interested in helping me. I gave her my name & told her what I was there for, she pointed to where I should sit and told me I have people before me. I noticed a handful of people waiting, and I noticed that all 3 workers were helping customers. Another thing I noticed was the general manager walking around scrolling on her phone and not helping her employees get the line down. Then I watched her go to a work station, fiddle around with the ring on her finger, then proceeded to AGAIN scroll through her phone! All while customers were waiting and waiting and waiting. She eventually left the floor and never returned. After waiting for a significant amount of time, I decided to just leave. Her piss poor attitude and lack of being a team player is the reason for the one star. Kudos to the other staff members who were probably overwhelmed trying to help customers during the holiday rush!!
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November 2020 by Debbie A.
I had a wonderful experience at Verizon on Rt 10 East Hanover. They opened promptly at 9:30 like their sign said. They follow COVID -19 protective protocols . I was referred to a customer service representative named Radec. I am a senior citizen I was asking about billing. He was professional,polite and highly capable. My questions were resolved quickly and correctly. Great experience. Totally recommend the representatives and the store.
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October 2020 by A P.
My college age son came to the East Hanover store for his upgrade because his iPhone 7 stopped working. He was met by a female sales rep with long dark hair, freckles, and lash extensions, and I'm only describing her because she never introduced herself. She basically told my son that he shouldn't get a new phone now because apple was coming out with a new device with in the next 2 weeks. When he asked her to give him more details she said she wasn't at liberty to say. SO he left the store without a working iPhone. He came home and told me what happened so I decided to call Verizon myself and was on the phone with 4 DIFFERENT PEOPLE FOR A TOTAL OF 1.5 hours with out resolution! Because of the increasing stress level within my household, everyone was angry which lead to a very upsetting afternoon. Jim Gamble was the only person who finally helped us and he now has a new phone. BUT I WILLL BE SUBMITTING REVIEWS ON EVERY SITE IVHAVE ACCESS TO!!!
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August 2020 by Jamie C.
The customer service is absolutely garbage, they're excited when it comes to activating new lines and pushing sales but when someone actually needs help, they give you the run around and send you on a wild goose chase instead of helping with the problem
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February 2020 by Peter M.
CAN I GIVE NEGATIVE STARS ?!?!? I have been a loyal Verizon Wireless customer for many many years and I have been paying Verizon Wireless hundreds of dollars per month for years. So when I was looking to upgrade my phone there was not doubt in my mind, go to an office official Verizon Wireless corporate store (346 Route in East Hanover, NJ) get the best service. Was that a mistake !!! At the time Verizon Wireless was offering a special, buy one iPhone for regular price and get a second phone for free as long as you signed up for a 2 year contract. When I further inquired about what seemed to be a very good offer, the salesman said. Yes this is true but you need to add an additional phone number. "Don't worry" he said, we can take care of this by simply setting up an additional number to your family plan and we can then delete the number. Well, as it turned out not only was the number not taken off my account, I was paying for an extra line which line which I had no intention of using. When I called Verizon Wireless to explain what had happened and had demonstrated zero usage, date etc on this number the Customer Service Rep said there is "nothing I am willing to do for you" In addition, I said the Customer Service Rep, please look at my bill for the past several months, there is absolutely zero usage on this line ! Why would someone EVER agree to pay for 2 years of service for an extra line which is not needed. In hindsight, it was obvious that the sales reps at this story are only concerned about pushing product and do not care about customer service. In addition, I am confident Verizon Corporate has analytics which show cell phone numbers with zero usage by month. If Verizon Wireless Corporate cared about their customers, you would think they would contact us and ask if there is a problem with the service because we see zero usage. I am most likely leaving Verizon Wireless after 20+ years !