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July 2024 by Damian P (Louis Cyphere)
Membership required. It's a warehouse that allows members to buy bulk items at a discount. No alcohol sold at this location.
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July 2024 by Shanmugavel SRD
This Costco is huge and have all the items well stocked. Better to visit in the store opening hours. Many of the items which are unavailable in Wayne or Wharton Costco are available here. Only drawback is there’s no Costco gas station here. Enough Parking space there but people leave the carts randomly everywhere instead of designated area.
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July 2024 by Maria Duran
Top of the line products. Unfortunately, It only accepts visa credit card and cash as a form of payment.
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July 2024 by Nick Bab
Constructive Criticism Review:
Customer Service at CostcoI recently visited your store located at East Hanover NJ, and I would like to provide feedback on the customer service experience, which I believe requires immediate attention and improvement.
During my visit, I encountered several instances where the interaction with the cashiers was disappointing. They appeared rushed and were dismissive in their responses. For example, when I inquired about the location of the self-service stations, I was met with a rather curt reply suggesting I "look better" to find them. This response came off as unprofessional and unwelcoming.Furthermore, when I mentioned that the self-service stations were previously located on a different side of the store, the cashier's response was dismissive, stating they had "no idea" and quickly moved on to the next customer. This lack of knowledge and abruptness in communication did not align with the service standards one would expect at Costco.
As a loyal customer who has frequented this location in the past, it is disheartening to see such a decline in customer service quality. I believe that addressing these issues could significantly enhance the overall shopping experience for customers.
I urge the management team to consider the following actions:Training and Education: Ensure that all staff members receive comprehensive training on customer service standards, including effective communication and problem-solving skills. Feedback Mechanism: Implement a feedback system where customers can easily report their experiences and provide suggestions for improvement.Culture of Respect: Foster a culture where every customer interaction is approached with patience, respect, and a willingness to assist.
Accountability: Hold staff accountable for their interactions with customers, emphasizing the importance of professionalism and courtesy.I hope that this feedback is taken constructively and is brought up for discussion at your team meetings. Improving customer service will not only retain existing customers but also attract new ones, contributing to the overall success of the store.
Thank you for considering my feedback. I look forward to seeing positive changes in the future.
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July 2024 by Nelson Lee
If you don't like having fun, go to Costco on a weekend.
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July 2024 by Odalys Scott
Tire Center customer service is non existent. After stopping in at the tire center and waiting 30 min I walked out and purchased my tires online. Someone called when tires came in and I made my appointment. (Day 1) I showed up to my appointment on time in the mist of mayhem. Very busy.. I waited 20 min. I was asked for wheel lock? While I wasn’t sure.. I searched for a wheel lock in my car. I assumed they knew what they were talking about.. someone did come out with me and helped look. They said they could not do it. (Day 2) I went to my car dealership to inquire about wheel lock they said was needed. I was told my car didn’t come with wheel lock. Back to Costco to make another appointment. Couldn’t see me that day.. ( Day 3 ) 2nd appointment. No apology… left my car. Came back for pick up and was told car not ready and informed they didn’t have tire fill valve in stock and they would be refunding me $12. They would use existing one and said it might leak but might be fine. Ugh!
Had my daughter pickup the car after waiting 2 hours for I was tired due to having knee surgery 4 months prior. Car comes back home with green air caps! I drive a 4 yr old Lexus and it looks hideous.
The time and aggravation does not cover any Costco savings. Never again!
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July 2024 by The Nomadic life
Very good
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July 2024 by Paul Laborte
Value for money.
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July 2024 by Ikechukwu Okanome
Everything was great
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July 2024 by Amit Kala
More or less every Costco must be the same
However the staff and regional demand makes the difference. Pretty common store on route 10 but there are better Costco stores in other due to aforesaid reasons.
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July 2024 by G-Money
I have been going to the branch for years. I get what I need and that's it. Don't interact with the staff much but the cashiers especially this recent one I dealt with, was very friendly and pleasant.
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June 2024 by tammy perkins
Please put self checkout back where it was
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June 2024 by Danyo Ip
Quick service and loads of selection
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June 2024 by Patrick Valeo
Went to the E Hanover location today. Was purchasing about $400 worth of things. At checkout the cashier said the Company Membership had just expired so he’d call a supervisor to give a one time pass since for a business account the primary has to do it and it’s $240. The supervisor walked over. Basically was rude and would not give a pass. She said I’d have to go get the company principal to renew now in person. I asked about a pass and she said they don’t do that anymore. I asked if I could sign up myself quick. She said I’d have to go to the counter and start the process. Meanwhile I have various foods that needs refrigeration sitting there and a line of people. I did not have time to go thru the sign up process and should not have to as it’s been a valid company membership for over 20 years and never once did I ask for or need a “pass”. So in the end I had to leave without all the things I selected and they had to go start putting away over $400 worth of goods. It’s really bad customer service and sad to see Costco do business like this. As a CEO of. Global company myself I had even done millions of dollars of business with Costco and going forward will not engage with them any longer. I hope it was worth them losing great customers and suppliers to make sure no exceptions are ever made. The same card was used to buy gas days earlier by another company employee and they were given a pass they said yet at this location they said they no longer do that. And I now no longer will shop with Costco or sell them any goods that they consistently request.
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June 2024 by Vincent Conforti
I wish there is a way to give zero stars. Definitely wasting my time even writing a review because I know no one looks at them, but was in Costco today I and had two shopping carts full of groceries? Went to check out And they decided to deny me and not let me buy anything because I wasn’t on the business account. Mind you the business I work for spends $20,000 a month with the company and they have the audacity to tell me they couldn’t let me shop because I wasn’t on the account I’m in there twice a week shopping for the company they never give me a hard time. And the manager was absolutely very disrespectful to me and didn’t want to talk to me and basically told me to leave I will never ever be shopping in Costco ever again worst customer service I’ve ever experienced. Great country we live in.