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January 2024 by Robert Vandertoorn
Dreadful experience. Bought new tires and had them installed at this Costco location. The car drives much worse than it did prior to me getting the new tires. I went back to Costco and they could not resolve the "shaking" issue. They said perhaps there were bent rims. I went to a specialist who informed me I did not have bent rims. I was told none of the 4 new tires are able to be Road Forced and there is something wrong with the tires. Going to try to get a refund and we’ll see how this ages .
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January 2024 by Yousef Gharbieh
I came in to have the tires rotated on a new Tesla that had never been serviced before. I had a 3 pm appointment and they only finished by 5:45 pm. Worse than that, I came in with 4 hubcaps. When they returned, the car only had 3. I told them I had 4 hubcaps, and - as a car that's a 2023 model - I am sure I didn't lose one. They refused to look and told me I hadn't come in with 4 hubcaps.They were servicing another Tesla of the same model at the same time. I suspect they took a hubcap off of mine and put it on the other vehicle. Originally, they'd confused my car with that other customer's car, and told me they would be struggling to finish the job that day. So, if you were able to confuse two cars (and admit to that), wouldn't it be possible you mistakenly swapped the hubcaps too?I have had hundreds of positive experiences with Costco over decades and spent lots of money at the warehouse. This couldn't have been more different. This was an extremely negative experience. Worse than that, the team was unwilling to own up to any mistake or even look for the missing hubcap.I will be writing a letter to Costco corporate.
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January 2024 by M F
I will never buy tires from costco again. Turns out the warranty was absolutely useless when I needed it. Also they wasted my time and gas,making an appointment for me to come in, then wait 15 minutes on line to have them tell me my warranty was useless, after I already told the whole story to the fellow who made the appointment and told me to come in. I had 10000 miles on my tires & got a flat. I was told they will not honor the warranty if I had a plug put in the tire. Of course I had a plug put in the tire. I got a flat, you can only drive a short distance on a donut.
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November 2023 by Chirag Chheda
I had a flat tire and went to this costco tire at 6pm and first they said i have to come tomorrow and then they they said the dont fix/ replace tesla tires.I had to keep my car overnight because tesla roadside was available only next morning. When i came back next morning i see they are fixing tires for other tesla of same model.I ended up paying $150/$200 more due to this. Attaching the video of other tesla they are fixing.
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September 2023 by Peter Ian Staker
As a Midwest born and raised bird watcher I've become accustomed to the politeness and friendliness back home in Missoula, darn tootin the fine fellas and ladies here as Costco tire center made me do a double take thinking I'm back home in Montana. Boyo darn fine service at this location. I ran into some trouble down at their location in Clifton but East Hanover here fixed my tires right up now that's quality service.
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August 2023 by Minerva M.
Very professional, they give all details what you need for you tires.
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May 2023 by Steven K
Excellent Tire Department. Friendly, competent staff. Well run. Good prices especially if buying four, on sale, tires.
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February 2023 by Savvy L
Originally I had my tires ordered online and shipped here. They arrived fairly early. I called and double-checked if they were there and the guy verified that my new tires were there, he asked if I wanted to change my installation date to an earlier time I told him no but it was kind of him to ask.I'm uncertain why the low reviews but they were helpful and answered when I called, called me when my car was done within an hour tops. I arrived 15min before my scheduled time for installation to ensure my secured spot because I know how it can delay the jobs on other cars. They called me because I needed my lug nuts replaced and I told them to go ahead and change it for $10, not a bad price. Fast, reliable, and friendly service.There were a few times when I needed help putting air in my tires and the guys helped do so and even recommended me get new tires because the ones I currently had on there had ware and tear on them. Eventually, I ordered my tires online and scheduled installation right after I ordered my tires it was so easy.
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February 2023 by Eugene Middleton
This location is slllooooooowwwww.I had made an appointment weeks in advance. Upon arrival I was told they were backed up and it would be about 90 minutes. Ok, I'll wander around the store. After 2.25 hours I went back to ask how much longer. As I was asking, someone came out of the back with my keys.Why have an appointment system if it doesn't matter? Further, why quote inaccurate wait times? If I can know from the booking, or any sort of advance notice, it would have taken this long, I would have had someone pick me up so I wasn't stuck there.Not a great first experience.
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February 2023 by Rob S.
I made an appointment at the east Hanover nj tire center. Excellent service. They took my car 10 mins earlier and brought the car in right away. 40 minutes later I was driving home. Thank you for your great service! I had my tires rotated.
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January 2023 by George Velasco
This is the worst establishment in the state of NJ by far!! Please avoid at all costs. First of all none of these people want to work. Nobody picks up the phone when you call, if someone picks up they say to hold and hang up on you. So you can't get an ETA on a tire that was never ordered so I was without a car for seven days..... disgraceful to say the least. That guy with that name badge that says Rome needs to be fired, he has no business in customer service whatsoever. As far as the rest of them they all fall into that atmosphere created by whoever manages them. An atmosphere of noncaring for the job, noncaring for the customers they are all just collecting a paycheck. There is not one person there that is not rude, condescending or unprofessional. Costco needs to hire an entire new team. This place is the worst I've seen ever.
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January 2023 by df gm
These guys are always so pleasant. Prices are good but I get the tires there mainly because if there are legitimate problems (ie: not due to negligence such as lack of alignments) they are very cooperative to work with. This time I just went to replace a battery. Price was better then other stores I had checked. I wish they'd do oil changes and we'd be set!
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December 2022 by Tanya Jl
Called the secretary put me on hold for over 10 minutes never came back to the phone. Called back and no answer.
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December 2022 by Anker F.
New tires vibrated, but when I returned for routine rotation, they vibrated a bit more.I doubt they were balanced carefully, or even balanced at all.When I had them rebranded elsewhere, the vibration ceased.I do not trust this operation at all.Avoid it, if possible.
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December 2022 by Theresa O
The staff were super friendly and helpful when I got a flat tire and went to them since I was nearby. They squeezed me into a tight schedule. I had to wait a while, but I was happy to get fixed up and not be stranded. Reggie was especially great. Thanks so much!
