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January 2024 by Nancy E-P
I scheduled an afternoon appointment. The electronic sign-in worked well but it was not recognizing the Q-R code. I was called in maybe 15 seconds after completing the sign-in process. I was the only person in the waiting room at that time, which was great - no wait! Henna the tech was so nice and her blood draw technique was very good! She used a small needle and I didn't even have to ask. Going to labs in Freehold (especially the Quest in Freehold) is always a nightmare for me because the staff there are the nastiest I've ever encountered. I am a nurse so I realize how important it is for staff to be skilled as well as pleasant, which unfortunately is not always the case. It was a pleasure to experience not one problem at the East Brunswick location. Please thank Henna - she made the visit for me easy and pleasant! I will definitely return to the Quest at the East Brunswick location. Thank you!
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January 2024 by Adriana Grasso
i signed in using their system and they told me i never signed in (scanned my license, insurance, and the QR code, and the machine told me i was all checked in). came here just to drop off a urine sample and spent half an hour just waiting—staff, in response, was rude and terse when i tried asking for help. i asked one staff member for help and she literally turned around and walked away from me saying someone else would come help me (which i waited an additional 10 minutes until someone came out).
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January 2024 by Venkata Gorle
This place is worst place to go for any test. This staff is so unprofessional and rude. If quest keep these kind service and employees, soon they close company. I never see this kind of service in US.
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September 2023 by ANDRII OSTAPCHUK
Every time my blood was taken, I always had a bruise and my arm hurt, but this time I visited your laboratory, Nadia served me, she took my blood, and I don’t have a bruise and my hand doesn’t hurt.Nadia is a high professional, thanks to her and your laboratory!!!
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August 2023 by claudia
I made an appointment and I had to wait to long. Why make an appointment if people that don't have one are going before me.
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May 2023 by Joanne Muller
The wait time was less than 15 minutes. The tech was nice.
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March 2023 by t S
My son was a walk-in, we showed up about 15mins before 7am…doors opened at 7am we were out by 7:12am…everyone was friendly…not sure why it’s so many reviews of staff being rude
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March 2023 by Sonal Shah
Today I went … all my pic will say… there is a bump too… first time like this experience…unfortunately I don’t know hw to upload pics…
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March 2023 by Marlennyn Cabrera
Went for a drug test and asked if they can take my test little sooner because my son was at home sick but they didn't even bother just told me to wait.
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February 2023 by Meshala M.
I came for bloodwork and in previous experiences at other facilities have never had a RN, LPN or Dr. successful on their first or second attempt. Kim, was able to draw blood the first attempt and talked me through making me feel better. The people working are great at communicating with one another which also made me feel they knew what they were doing.Anytime I need blood work in NJ I will definitely be at this Quest
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January 2023 by James T.
Fast and pain free, what else can you ask for??? Oh and tech friendly as well!!! The sign board and check in process is easy and informative great job Quest!
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January 2023 by Dilip Tiwari
We go here for yearly check ups. It is a fine place with more than 5 parallel screening rooms. Staff is very good ?It is better to take appointments in advance and go , however on case to case basis and based on availability they sometimes take people without appointments as well (but they have to wait for turn). Even you take appointments you need to check-in as soon as you reach here where you have to scan your id proof and insurance card. Currently they have 3 self check-in counters. Special arrangements are made for differently abled peoples. They have a waiting room and display to show the queue. They start as early as 7am. Reports usually are available in 2 days both online and hard copy are provided. Currently masks ? are mandatory to enter. Staff is following all precautions while screening patients. Thanks
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January 2023 by Roberto Gutierrez
I scheduled online a covid test only for traveling purposes, since I was told a person I've been in contact tested positive and I had mild cold symptoms. When I went into the room, asked about my visit was then told to leave because I could infect everybody and that I had go to the hospital so they made the testing. Why then are they letting one schedule a covid test if they are going to outright reject you? Worst experience I've ever had in any quest facilities.
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November 2022 by Vicki K
Wonderful first time experience. Checked in on my phone when I parked, and was called in within minutes once inside. Facility was very clean. *Although it was Saturday, it wasn't that busy. Best to schedule appointment online to avoid waiting and important to check in when you arrive, so they know you are there.Maria assisted me & was very professional and friendly.. A bit of a trek getting there (the only location that had morning slot), but would not hesitate to go back again.
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October 2022 by Mayky Recio
Came here to get my pcr test done, and they told me to go to urgent care. STOP WASTING PEOPLE'S TIME AND JUST DON'T TEST AT ALLLLLLL
