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November 2023 by Matthew Kubasek
After going to this gym for almost three years there has always been issues at this place; whether it’s the water dispenser that doesn’t work properly, empty paper towel dispensers, the broken machines, as well as the urinals that are out of order, and even the doors that are used to get into the gym?. What a joke! And some of these issues take weeks to get fixed. Not to mention the cable accessories that are always missing or damaged. The facility is also dirty; dust and grime on the machines constantly and today I found bugs crawling around the floor which was the last straw for me. For a place that always has staff “cleaning” they sure do a bad job at it. And when they do “clean” they always distract you by vacuuming or using their machine right under your feet and sometimes even make you move! I’m not the type of person to write a review or be a Karen but I feel this place deserves it. It’s well worth it to just go down the road to crunch for only $5 a month more.
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November 2023 by Aliasgar Rangwala
Worst gym, and I mean not just this location, the entire corporate environment. I warn others to be careful and check their policies before joining. They will allow you to join online, but they do not allow you to cancel online. That is ridiculous. Also, about the club in East Brunswick, the equipment is quite outdated, they do not have enough equipment, and a lot of their equipment has cushions ripped off. I do not recommend it to anyone.
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November 2023 by Andrew Krueger
Moved here recently and got a cheap membership. Worked out 4 times a week and thought it was fine. The dumbbell rack needs to get a good wipe down and not everyone cleans up their station, but that's a budget gym for yeah. I always kept my things locked up by the front, just to be safe, and never had anything stolen. Also, some stuff took a while to get fixed, which I didn't particularly mind. A few months later we got a dog and I didn't have time to work out for the foreseeable future. Cancellation was quick and smooth. I hope to return soon!
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November 2023 by Elaine Naakwatetso Fixon Owoo
This is a worse place with stupid policy. You have to come in to cancel membership which they know alot of people can't do that.
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October 2023 by Ted Koczon
Really good gym for the money. I am a bit disappointed that they are no longer 24 Hours ( it was 24 hours when I joined ). There are plenty of machines but the dumbell area is more constricted than other locations that I have been to. It is always clean and the staff is friendly.
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September 2023 by Travis Allen
Went in and canceled my my gym membership. I changed banked so I paid it up. But from the time I canceled after the tenth you pay another month. but can’t be in the gym. They told me I couldn’t change my payment method and won’t close out my account again and will charge me for another month I’m not allowed to workout there. So two months being charged 20 something dollars and can’t even workout there. I asked Luca some rude dude on the phone which wouldn’t put a manager on phone. Said he doesn’t even have to give me any answers on the phone. For a dude named after a dudes girl. He was a telephone tough guy. It’s a gym you know the manager is just sitting around doing nothing. Terrible management and terrible staff. Very rude I wouldn’t ever recommend this gym.plus everything is broken in there.
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September 2023 by kayle bognar
The planet fitness in East Brunswick is the worst gym I’ve ever been to we have four memberships with them that we will be canceling. I’ve been to other planet fitness locations and the staff is nothing but friendly and helpful . The staff at East Brunswick is not only rude but they target kids my brother asked the staff a simple question and they threatened to call the police on him . As well as they harassed my dad as well as kicked him out of the gym for owing 10 dollars from two years ago that previously a staff member said he doesn't owe anymore that they would take it off the account as a curtesy. Out of respect my father said that he would pay the next day so it wouldn’t be an issue anymore and they wouldn’t allow it and made him leave the gym. On top of all that my dad asked them several times for the customer service number and they not only refused to give it to him they told him they are not allowed to give it out . They need new management and new staff.
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September 2023 by Dominick
3 weeks and waiting just to fix a simple cable. When things get broken here it takes a long time to get fixed. Medicine ball broke almost a year ago and still hasn't been replaced. When asked why, management just shrugs and blames owners.update: Good to see they finally fixed the cable. I have updated my rating to a 4. However, another cable is now broken. Hopefully, it doesn't take as long to fix as the previous one did.
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August 2023 by Awad Nasr
Bad treatment from the employees I had autopay for my account and last week they told me I had a problem with my account than I checked I saw that I paid for July than I went back and they told me I had to change from credit to debit than I told when I go home I will do it because I didn’t have my card on me than she said that I couldn’t workout and told me I had to pay than I asked to speak to the manager than he told me I had to change it to let me in I told him that I had the option to pay credit or debit
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August 2023 by Rishi Parekh
Your valuables are not safe at Planet Fitness. Even though the price is cheap, do not go to this gym – the risk of losing your stuff, paired with unhelpful staff that do not care at all about their customers makes this one of the worst gyms you could possibly attend. I would highly recommend going to a slightly more expensive place where they don’t have absurd policies, and you don’t need to be concerned about being stolen off of.My friend and I came and saw the “no bags on the floor” policy, which was odd considering no other gym I have been to has had such a rule. Because of it, we put our bags in the locker room lockers, only to find that all of our money had been stolen. We complained to the staff, whose only response was to purchase a $5 lock to prevent this from happening, despite the fact that one of the other staff members told us himself that there’s been a lot of theft at the gym, including people’s locks being cut and their valuables stolen. He also told us that people have lost THOUSANDS of dollars previously, and that all that could be done was to use the tiny lockers they have outside the locker room and hope you aren’t stolen off of there. The staff seemed as though they did not care whatsoever about not just our belongings being stolen, but also the many other customers that have had their property stolen as well.Nothing is being done to address the amount of theft at Planet Fitness. The gym either needs to remove/not enforce the no bags on the floor policy, or make it very clear to their customers that their property is not secure, even with a normal lock, and that customers should go out of their way to independently purchase a lock that can’t be cut.
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August 2023 by Anitha Selvaraj
They are literally scamming everyone, my son had to pay close to $300 for using their membership for one month. They don’t disclose any information upfront they charged $60 for annual membership for being member for 1 month and $106 for cancellation. Don’t join them and waste your money. If owner who comments on positive review should also pay attention to other issue and address that
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August 2023 by Kenneth Szabo
lockers have been getting broken into and stuff has been getting stolen. someone’s been cutting locks and going through peoples stuff. be careful leaving stuff in lockers in locker room. even if you put a lock on it.
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July 2023 by meero21
Nice crew, clean place except for one person. I don't know his name, but he's a black guy with twisted hair, that guy is so rude, disrespectable, unfriendly with members, He also yells at the members and gives a hateful looks to members, never simle and we consider that as a threat, so if he doesn't like his job let him go before we call the police for him and sue the company.
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June 2023 by Daniel Hartman
Was great to be back. However site wanted me to open a,new account????
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June 2023 by Michael Villa
Pretty much just like every mid price gym, except only $10 a month. Never seen them do ant of that wierd planet fitness stuff here like the lunk alarm, everyone pretty much just leaves you alone. Place is pretty clean and people wipe down and return weights for the most part. Gets pretty crowded during prime time weekdays, but there's always room on the treadmills.