-
April 2024 by Erica L.
Would not go here again. Came for a nail in my tire and to make a long story short, they told me I needed to replace two tires because I have all wheel drive. Now mind you, all my tires are less than 4 months old so no, I don't need two brand new tires. Fine if you can't plug the tire and it needs to be replaced that I understand but not a perfectly good tire. Stay away
-
April 2024 by Pam M.
Oz and Damion were the kindest and most helpful young men I have ever met!! I stopped in frantic about a tire that was loosing air quickly. I had stopped by 3 other places but no one wanted to come out in rain! They both met me out back and were genuinely concerned about me getting home safely. They even explained the situation over the phone to my husband. They refused a tip! They gave me tips on how to get home and even directions. Please if you need service go to this Pep Boys and ask for Oz and Damion!
-
March 2024 by Michael McDonnell
The oil change was completed and no one notified me nor did any staff know the status of my vehicle. I was told my oil change would be 1 hour. It took 3 hours. The oil change could have been done after 1 hour but when I asked, know one knew and at one point someone said "Oh.... it's been done for a while now." I was pissed when they told me. I understand if it's a busy day, but if your negligent to people's time, it's insulting.
-
March 2024 by Fermin P Diaz
Service was fast and affordable.
-
March 2024 by Joan DAndrea
Five Star crew at the East Brunswick location!Pep Boys hires Manager Abdul who is detailed, amazing, professional & available to assist client or co-worker! Abdul then hires Kelly who is detailed, ready to learn & help clients and professional so we win! I watched as customer after customer came and went, all happy and satisfied. For me, l got exactly what I needed ordered, a follow up to that it came in, an appointment right away and was out of there with speed and accuracy! I hope both Abdul and Kelly are rewarded with a raise and or another weeks' vacation - because I know, finding great employees is hard and we must take care of them!
-
March 2024 by Lilliana Roldan
Great customer service! Amazing work , car was fixed in less than 24 hours.
-
February 2024 by Vijay Vaswani
Manger GREG, helped me out right from the start and being a senior citizen also helped me with all the discounts.Great job very satisfied with the location in East Brunswick, NJ 00816.
-
February 2024 by Carlos Cervantes
Great Service!
-
February 2024 by Gina Goodridge
Clean anf efficient
-
February 2024 by Cold Warrior
This is an updated review. I have been going to Pep Boys since I was a kid. This store used to have fair pricing and honest quality work done. Now it has become incompetent. Took 2 days to get 2 strut assemblys replaced on my car. They tell me a need new rotors and brake pads. I am a mechanic and had replaced both 4 months ago myself.It is impossible to wear them out in such a short time. I tell the service tech no. Then I get the bill and they charged me for a wheel alignment. I watched the tech work and they never did it. So the service writer deducted it from the bill. Very disappointed. Will never go back.
-
February 2024 by Maya Brown
"Oz" assisted me with everything when I came here to get my tire fixed. He was amazing and went above and beyond for me. It took longer than I thought for my tires to be fixed. The place appeared disorganized and was really busy. Where was the manager while that poor man was working himself to the bone? Please look after your staff.
-
February 2024 by Jorge Puello
A really bad experience, if you value your time and money steer away from this place, the staff is extremely unprofessional and rude, especially Oswald and Louis... a really bad experience.
-
February 2024 by Sandip Sahni
Very disorganized. Left tools and spare tire in a haphazard way after the repairs.
-
February 2024 by Eric Rubin
Excellent service quick and expedient
-
February 2024 by G
5 Star, Thanks Greg