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January 2024 by Pence M
Used to be a corporate store. Now it's an authorized retailer, which I feel changed their approach to selling phones. I was interested in an android phone and received initial pricing. I was about to purchase the phone, but the salesperson felt inclined to add extras like insurance and accessories. It turned me off, and I left without purchasing.
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January 2024 by John King
Staff did the complete opposite of what we wanted.
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December 2023 by Mandy Au
Worst ever store service . Nobody pick up call even they are next to phone. Associate does not know things what they do , keep saying please wait we working on it. Keep calling customer service for simple queries to be answered. Waste of time and pathetic people inside store.
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November 2023 by simply_ tricia
I’m very disappointed with this branch in East Brunswick. I initially came in to switch to a iPhone from an android. They were fine the first encounter, except for them trying to get me to buy a phone I clearly didn’t want. The very next Saturday, I came in, I got the phone I wanted. But I believe they lied and said keeping my same phone number would cost $700 dollars just so they didn’t have to sit on the phone with the provider in order to could keep it. I expressed numerous times that I didn’t want to do that. But they persisted anyway. Then they told me in order to keep my old number and get rid of the new one( I was just given) ,I would have LIE to my provider. Overall, I don’t like this branches services. I hope they get some better sales reps.
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August 2023 by Jennifer Caldwell
Jeffrey at the East Brunswick, NJ store was absolutely AMAZING. customer service was great and he went over and above.
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August 2023 by Erin Michele
I want to give a huge shout out and thank you to Oscar G for his time, knowledge, patience, and professionalism! You're super appreciated and Metro is lucky to have you. Thanks for all of your help Oscar!
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August 2023 by Tayfun O.
PLEASE STAY AWAY FROM THIS STORE!! (June 4, 2023). Due to the application problem on my phone, I went to the East Brunswick MetroPCS store to pay my bill in person. Since my phone line was suspended, I didn't have a chance to make any calls. I entered the store and waited for my turn. When it was my turn, I explained the situation. I was told that there is a service fee to take the payment, but that I can pay cheaper with the machine outside. When I went out, I saw that the machine was out of service. I went back in and said I wanted to pay the regular rate. The employee was not looking at me, he was cleaning the watch on his wrist. I asked 3 times and got no answer. I was completely ignored when I made myself clear. When I asked if there was a problem and why he won't respond to me. He said "Get out of here" and kicked me out. I said I wanted to see the manager. He said he was the manager. I asked for his name. "Get out of here," he shouted again. My kids were waiting outside and my phone was still suspended from service. I called the police and explained the situation. I went back to the store accompanied by the police and was able to get service in this way. I'm a 45-year-old person who always tries to be nice, and I'm so sorry to be put in this situation. It is unacceptable to have such people working in our community. I've been a 12 year customer of Metropcs and I can't believe what happened.
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July 2023 by Kathy
Omar and Oscar were the absolute best but thus employee named Waleed doesn't know what he's talking about,gave me wrong info and wrong prices, he should know what he's talking about so he doesn't give incorrect prices which gets customers turned off. Other than that they are the bedt
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July 2023 by Kimberly Tarver
Oscar and Lina very helpful and will be back to do more business seen ,Lina was here Friday and Saturday and had a smile the whole time. Oscar was able to have a great conversation while helping set up devices
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July 2023 by Brittne Johnson
Oscar was very helpful from the time we walked through the door. He was very patient with us and was attentive to every question, comment, and concern we had. He deserves a raise!!!
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July 2023 by Sherrie Jackson
Oscar was very great today very helpful yeah I'm excited to be having the internet o. At home threw them yeah also got a tablet today!!
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July 2023 by Karen G
Oscar and Omar are very nice and friendly. They were helpful but in the end the plan wasn't as originally told to me and I ended up paying more than I hoped.
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July 2023 by Jackie Cuevas
Oscar and Omar were exceptional. Best customer service ever, keep doing wat yall doing guys! There's always going g to be bored ppl with nothing to do
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July 2023 by Eileen Caballero
I am very glad to have met Oscar G. at Metro. He was very informative very patient n I loved that. I plan to see him again when my new phone comes in.
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June 2023 by Tayfun Ozturk
PLEASE STAY AWAY FROM THIS STORE!!!Today (June 4, 2023). Due to the application problem on my phone, I went to the East Brunswick MetroPCS store to pay my bill in person. Since my phone line was suspended, I didn't have a chance to make any calls. I entered the store and waited for my turn. When it was my turn, I explained the situation. I was told that there is a service fee to take the payment, but that I can pay cheaper with the machine outside. When I went out, I saw that the machine was out of service. I went back in and said I wanted to pay the regular rate. The employee was not looking at me, he was cleaning the watch on his wrist. I asked 3 times and got no answer. I was completely ignored when I made myself clear. When I asked if there was a problem and why he won't respond to me. He said "Get out of here" and kicked me out. I said I wanted to see the manager. He said he was the manager. I asked for his name. “Get out of here,” he shouted again. My kids were waiting outside and my phone was still suspended from service. I called the police and explained the situation. I went back to the store accompanied by the police and was able to get service in this way. I'm a 45-year-old person who always tries to be nice, and I'm so sorry to be put in this situation. It is unacceptable to have such people working in our community. I've been a 12 year customer of Metropcs and I can't believe what happened.
