JCPenney is a large retailer offering apparel, home furnishings, and beauty products. Customers report good prices and a great variety of styles in clothing, jewelry, watches, and linens, with a lot of sales and a good selection. The clearance section can have great deals. The JCPenney Beauty department receives positive feedback for having many fragrances and representatives who provide excellent and nice customer service. Professional styles, like interview shoes, are available. However, the store needs some improvement in accessibility and layout. The handicap doors do not work, creating a struggle for people with wheelchairs or strollers. There are no signs or a directory to locate elevators and bathrooms, making the store very confusing. The elevators are in a back corner with no sign and can be blocked by storage boxes. Finding sections, like the kids area, takes a long time due to the lack of signage by the elevators indicating what is on each floor.
