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August 2024 by Chuckie Theobald
Gridiron did a top notch job of arranging moving, storage and delivery of our entire household. Movers were punctual, courteous and efficient. All our household was wrapped and packed professionally. Nothing was broken, scratched or damaged. I highly recommend Gridiron for any of your moving or storage needs.
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February 2024 by Joe Chitwood
Gridiron Forwarding Co., Inc. moved my house hold goods and two cars from Kona, Hawaii to El Paso, Texas. I found them to be professional, courteous and very responsible. I would highly recommend them.
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November 2022 by shi nobi
Please avoid at all cost. Terrible, non existent customer service. Majority of my shipment was stolen, all high value items. If you have the misfortune of working with them, please write your congressman for any discrepancies. Your congressman will take it seriously. Companies like this prey upon government contracts and military personnel. This company should have their contract revoked.*edit in response to the owner*Don, please explain to me how ignoring customer inquiries is an example of striving for perfection and high-quality customer service? In fact, your adjusters, and yourself refused to respond to my emails in regard to why you never provided an offer within the 60-day period. I emailed your company in intervals, 2 weeks prior to the deadline, a week out, the day of, and after the deadline. You and your employees completely disappeared. Please, elaborate how that is appropriate? Please clarify how that is professional? Ironically, your office even had the audacity to tell the Military Claims Office that you did not have enough time to provide a settlement offer(you sat on the request for over 40 days before transferring to your claims department. I have the email traffic to prove it). Absolutely outrageous! I tried to be cordial and understanding. I wanted to believe that you and your company would handle this professionally however your actions have suggested otherwise. I will be filing a complaint with the Better Business Bureau as well. Expect a congressional inquiry. If I can spare at least one person the hassle of ever dealing with your company, then my losses will have not been in vain. Your company operates under a predatory nature and have no regard for the customers you service. You should be ashamed.-J. MedinaReference# MBFL0092697
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November 2022 by Jelena Sljivic
If you can avoid using GridIron, do so! If you are obligated to use them because of a government contract, please insist that your POC read the litany of complaints by US military and the diplomatic core against GridIron (here and elsewhere) and drop the contract or use another freight forwarder for your move. I speak from direct experience.In mid August 2021, the US Embassy in Tokyo selected GridIron as our freight forwarder. We trusted them and their choice. We thought we did everything right. We claimed our high value items separately, put our jewelry in our carry-on. Etc. The following month, both GridIron and Corrigan movers informed us that 2 boxes were missing. We were also informed then that the plastic wrapping around our 10 boxes had been torn or cut and it was suggested that this (and the missing boxes) could have been foul play.We reached out to GridIron to discuss our options and to fill out our claim form for the missing items. The replacement value for the lost/stolen good was $30,240 The missing items included all our winter items, my shoes, purses, and 80% of my daughter’s clothes. These are essential items and we don’t have an extra $30,000 to cover their replacement. Gridiron representatives callously informed us it was not their problem and they would only reimburse us $994. We pushed back and even offered to accept resale value for the items—many in pristine condition. They refused.We are now talking to a lawyer and the Department of State about what legal action can be taken against Gridiron for their clear negligence in ensuring our items arrived safely to their destination, which includes preventing them from possible theft. No one—certainly no one who serves the public good—should be treated like this.So again, if you have any choice in the matter, look elsewhere for your moving needs.
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August 2022 by Olivia Alarcon
Top of the line service.. Very professional and easy to work with. They go over and beyond for their customer. Highly recommended....
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August 2022 by Juan Medina
Please avoid at all cost. Terrible, non existent customer service. Majority of my shipment was stolen, all high value items. If you have the misfortune of working with them, please write your congressman for any discrepancies. Your congressman will take it seriously. Companies like this prey upon government contracts and military personnel. This company should have their contract revoked.
*edit in response to the owner*
Don, please explain to me how ignoring customer inquiries is an example of striving for perfection and high-quality customer service? In fact, your adjusters, and yourself refused to respond to my emails in regard to why you never provided an offer within the 60-day period. I emailed your company in intervals, 2 weeks prior to the deadline, a week out, the day of, and after the deadline. You and your employees completely disappeared. Please, elaborate how that is appropriate? Please clarify how that is professional? Ironically, your office even had the audacity to tell the Military Claims Office that you did not have enough time to provide a settlement offer(you sat on the request for over 40 days before transferring to your claims department. I have the email traffic to prove it). Absolutely outrageous! I tried to be cordial and understanding. I wanted to believe that you and your company would handle this professionally however your actions have suggested otherwise. I will be filing a complaint with the Better Business Bureau as well. Expect a congressional inquiry. If I can spare at least one person the hassle of ever dealing with your company, then my losses will have not been in vain. Your company operates under a predatory nature and have no regard for the customers you service. You should be ashamed.
-J. Medina
Reference# MBFL0092697
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November 2021 by James Engelking
If only there were a 0-star option.2 months of delays, 0 customer service. I am not a picky customer, and I rarely leave reviews. I have conducted multiple overseas, transoceanic moves and I recognize that there can be unforeseen delays. Moving in the middle of the pandemic surely doesn’t help. But Gridiron’s 1-star review is for the absolute 0 proactivity and 0 customer service after the first automated delivery delay notice from the Personal Property system, if I did not constantly ask for updates I would never have know what the status of my shipment was.Original delivery date was 07/06/21.On 06/29/21, Jason Kearns notified me of the first delay to my shipment to No Later Than 07/31/21. Then that date came and went.I did not hear from Jason or anyone at Gridiron again til 08/24/21, after I reached out to ask for updates. After almost 2 months delay, finally get a shipping date offered for 08/30/21 which my building loading dock could not support, so shift to 08/31/21. Then, the local agent cancels due to potential weather. I also understand that’s out of the hands of Gridiron, but they didn’t even know about it until I reached out. Still have not heard from Jason and through the local agent the next available delivery date is 09/10/21, over 2 months late.Additionally, every single time I spoke to a representative with Gridiron, only 2-3 different people over the months I worked with them, they never conveyed the accurate address to the local agent. A minor thing, and probably more a Personal Property Office database issue, but indicative of their product.EDIT: upon reading other reviews, seems like this is a reoccurring issue with Gridiron. Unsurprising.
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August 2021 by David Friedman
Very pleased with my experience. Excellent communication and response time. Rates were reasonable and Kevin was great to work with.
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August 2021 by Maryam Olaniyi
I risked my $1000 thinking it would not work, with no confidence I was so surprised when I checked my forex trading account and unbelievable I made a profit of $14,000.00 this is unbelievable I couldn't believe it myself and all glory to God for bringing Miss Karen foo to me, I really appreciate her...
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May 2021 by Casey Platinum
Worst ever. Do not hire this company
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August 2020 by nilene Quigley
Do not use this moving company under any circumstances. Literally every piece of furniture they moved was broken, some destroyed to where I had to duck tape it together for it to stand up at all. The movers were rude and unprofessional. They are supposed to put things together if they were taken apart and I kept asking them as the day went on. Yup yup we will, they said. Around 4 pm they told me they would not be putting anything together. A third mover they called in even said he found it funny that “colonels be thinking that we are gonna unpack everything and put it away, I’m like no.” I reminded him that they are supposed to do that and every move I’ve been through with the government that has been the case. I was on the phone with the owner several times and he said this would be rectified, which it was not. The movers didn’t open one box. They left them piled up to the ceiling where I could barely get them down. The company sent another company to put together my stuff which was another debacle. But I had to unpack and dispose of 175 boxes myself so they could come in and build. It was frustrating and exhausting. I have thousands of dollars worth of damage and my expensive rug is missing. The company is refusing to pay me anything. I did all the required paperwork but they continue to fight with me that I didn’t. I would never recommend gridiron to anyone. They were completely unprofessional and have no respect for your stuff. A move that should have taken two days took five which I had to be out of work of course. I would move myself before I ever let those guys into my house.
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August 2020 by Matthew Carey (Resonant)
Literally the worst customer service I've ever experienced. The representative always had an attitude and was always upset when asked for anything. My delivery had yo be changed several times because the information they had for it was inaccurate. When I emailed and called to update the information they failed to do it so my delivery was again rescheduled. Literally the worst moving company I've ever had the misfortune of using. If you dont HAVE to use gridiron, DONT.
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August 2020 by Peter Jamet
We had a great experience with Gridiron Forwarding. They were attentive to all of our concerns and questions. They had great communication through the whole process. We would definitely use their services again.
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August 2020 by Landon Port
I wish I would have read these review before hand, because it is true what these people are saying.
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August 2020 by Galia Del Llano
They move our home goods to Bolivia and the service was excellent, they were very helpful and took care of us at all the times.
