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January 2024 by Jeannie Caccioppoli
We went for travel information and were able to sit down with Nicole. We gave very specific details about what we wanted on this trip. Nicole took notes and restated what we wanted. She then printed out an itinerary with flights, cars and hotels. Unfortunately, when we got home and looked it all over, many errors were made. We wanted nonstop flights yet were quoted on flights with 1 stop layover. Car rental was also incorrect. We had to book it all ourselves separately. Office was clean and staff were very nice
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January 2024 by T Mac
The customer service has been getting worse the last couple years. Today was it, had 9:30am appointment. Car there all day. Showed up near closing only to find the car never moved went in ohh we can't get the job done today. The work with the right tools and lift is at most 1 hour. They never called all day to notify what was going on. Again the customer service is terrible now.
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January 2024 by Dinesh Sivakumar
Exceptional service and friendly staffs. Highly recommended.
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January 2024 by Scott Moser
Been going to this place for a few years. Pretty awesome service for that time. Today the website says "not taking appointments at this time." So I called the number twice and was promptly hung up on both times without anyone saying hello. Defunct I guess? Going to try another location.
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January 2024 by James Towns
nice store. helpful people. good accesories. good AAA Travel club.
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December 2023 by Kathy Bowman-Williams
I am not satisfied with the service at the AAA Care Care Center in East Brunswick, NJ. I had my car towed there the day before thanksgiving and it was serviced the Friday after. They supposedly did a diagnostics on my car and said it as the battery and the terminals needed to be replaced. I picked the car up that evening (Friday) and Sunday morning it would not turnover. I had it towed by AAA again but this time to my mechanic to find out that they never tightened the terminals and they did not check the line to the alternator because the line was faulty. I called the Car Care Center to speak with the manager and he raised his voice with me and accused me of not doing things right. I will never go back to this AAA car care center again. I have lost respect and trust in the service people and the other employees. I trusted that I would be cared for because it was AAA but not anymore. Not happy with the way I was spoken to by the manager. Poor customer service.
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December 2023 by Kathy B.
I am not satisfied with the service at the AAA Car Care Center in East Brunswick NJ. I had my car towed there the day after thanksgiving. They supposedly did a diagnostics on my car and said it was my battery and the terminals needed to be replaced. I pick up my car and one day later the car doesn't turn over. I have it towed by AAA again to my mechanic to find out that they never tightened the terminals and they did not check the line to the alternator because it was faulty. I called the car care center to speak to the manager and he raised his voice with me and accused me of not doing things right. I will never go back to this AAA car care center again. I have lost respect and trust in the service people and the other employees. I trusted that I would be cared for because it was AAA but not anymore. Not happy with the management there either. Poor customer service.
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November 2023 by Morgan Tompkins
Huge shout out to Jackson Trouissant (sorry if I misspelled last name)! He was a huge help and saved me money for something I didn’t even need. He is truly passionate about his job and loves what he does and it shows in his work ethic and customer service.
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November 2023 by Relly Go
Avoid like the plague. I brought in 4 tires to get mounted and balanced, tires and rims were off the car, and they charged me $180. Careful with these guys.
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October 2023 by Jose JCapo
Friendly and speedy service. Went here to get my international driver permit. Process was easy and quicker than expected. Place wasn’t busy and was helped as soon as I went in.
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September 2023 by Jacob Miller
So as far as walking in I had a great experience. People up front were very nice and friendly anna helped me out with getting me in for an oil change .I walked around back after getting dunking and asked the gentleman who I believe his name was “Sean or Shawn “ not sure and don’t care to remember but I needed air in my tires and he continued to explain they are fine and walked away from me yelling “that’s so annoying “ I took my car to get air at gas station and my psi was at 15 in passenger rear when it’s supposed to be at 35
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August 2023 by Gaurav Mehta
Ana Feldman was awesome and on point with my tire changing experience. She ordered the tire for me, got me best pricing and notified me when it came in.I had setup an appointment for a tire change (1 tire) once I got to my appointment, it took them almost 90 mins to change the tire.They tire changing staff was super nice and it probably took them a bit longer because it was an uncommon car.The service manager came off a bit rude to the employees. I was in disbelief on how he was talking to them. I also gave him instructions about security features of my car and he disregarded them. (Maybe he was having a bad day)
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August 2023 by michael timson
I have no idea who is giving positive reviews to AAA East Brunswick. DO NOT BRING YOUR CAR TO THIS PLACE !!!! IfI can help just 1 person go somewhere else then this review was worth it.
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August 2023 by Pedro Minaya
The manager should be let go he’s horrible terrible shop to come to they put to much pressure to buy something and they will look for more stuff for u to fix I highly recommend going to a mom and pop shop then this corporate nonsense anyone whos see this there a scam they will overcharge u
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June 2023 by Tina Forcino
Came in for some travel materials for an upcoming trip. Nicole M. was pleasant and helpful. She was able to provide a Triptik (yes they still do those) and a brochure for the area we'll be visiting. The office was clean, modern and well staffed. I would definitely consider using their services again to book a trip.
