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May 2024 by Katie Scalley
Terrible. I got scammed and tried to deposit a check which at the time I did not know was fraudulent. Once I realized, I immediately went to Wells Fargo to tell them what happened and we filed a claim with the fraud department. The representative told me my account was fine and I did the right thing by coming in. Tell me why three days later the fraud department calls me and tells me they’re closing my account and putting me on a list that makes it so I’m ineligible to ever open an account with Wells Fargo because they said I committed fraud. Despite me telling them u was scammed and filed a claim with your literal department. They didn’t care. You lost a loyal customer Wells Fargo. Never stepping foot in this dump again.
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February 2024 by Jess
Communication is horrible they don't guide you with information on how to solve the issue on your account. It takes a person to get mad for them to then guide you. Then without my problem being solved they decided to take another customer and had me wait as if I wasn't a customer. They need to be more attentive and be sure of their answers when dealing with customers and their money.Follow up to this.... I ended up going to flanders branch and I was taken care of in 15 minutes no issues at all. Dover branch needs to get it together.THANKS WELLS FARGO IN FLANDERS YOU GUYS ROCK!
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July 2023 by Osmany Escobar
Very bad service????
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February 2023 by Alfredo Rivera
Very good and Daniel Gomez was very helpful
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November 2022 by Dale G.
Back in Sept. I went to the Dover branch to get a document notarized. This was in order to close out my deceased mother's account. The Wells Fargo Estate Care Dept. had all the required documents but needed this one notarized. The process was complicated by the fact that there was no estate account set-up. I went there expecting to get the notary stamp and continue to wait on the whole drawn out process. I met with Roberto Burga who not only notarized the document but took the time to look further into how to settle the account. He called up the Estate Care Dept. and knew the correct questions to ask in order to get this resolved. He was persistent was able to get approval to process a check to me for my share of the estate. My siblings then just had to go to their branches and contact Roberto who then walked the other branch managers through the process. Both Roberto and the bank clerks were pleasant, helpful and professional. Thank you so much for your help in this matter.
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September 2022 by Chris Mortensen
We have used this bank for years.
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May 2022 by rick lago
Always the least helpful and beyond rude at all times
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January 2022 by Valle Gallo
branch manager vito was nice
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June 2021 by Bill M.
Extremely small interior with absolutely Zero privacy at all. This bank was built long before identity theft was a thing and I totally get that but could they please put up some walls or something because when customers are seated with bank representatives who loudly ask them for their social security numbers and personal info everyone can actually hear this entire conversation happening while in line at the teller. I might use the drive thru ATM if it's ever working or cash a check here but You ain't Never gonna be seeing Bill having a "sit down" in this Freakin place with all My important s*** hanging out. No Thank You Wells Fargo of Dover. Do Better.
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June 2021 by Vicente Tamariz (VK47)
I really liked when they helped me in person. But, today when I called they put me in the waiting line with the music for exactly 20 minutes, and no one answered at the end. In person very good service though.
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October 2020 by Katie L
Two women miming to me through a window instead of using the microphone. No service, no explanation. Thos place is pathetic.
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September 2020 by Samuel Esp
Thank you Leslie for helping me choose the right banking choices, great customer service!!
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July 2019 by Anthony Wortman
Totally uncomfortable with the process of cashing a check.
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June 2019 by THE WORTMANS 1 0 1
Totally uncomfortable with the process of cashing a check.
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May 2018 by Kevin M.
I really can't complain about the local folks at this branch. They have delivered good service when needed. My larger issue is with their corporate entity. After nearly 40 years begun as a customer with First Fidelity Bank (later First Union, then Wachovia and then Wells), I reached a boiling point in 2018. I remained loyal all these years because First Fidelity was the only bank willing to accept my student loan application (that didn't care if I had an account back in 1979), but after having my ATM card hacked twice in a year, the crescendo came in 2018 when some a-hole hacked into my online accounts and proceeded to steal $1k from me. I was alerted to the theft by online warnings to which I subscribed as it was happening. First, a warning that my password was changed... then another that my contact email was changed... a third telling me I signed up for online money transfers... and a fourth telling I had sent $1k to someone's Gmail account. I immediately called Wells' Fraud Department to hear a recorded message tell me that they anticipated a 35-minute wait to speak with someone. In that time, these a-holes could have wiped me out, and jumped into my car and sped to my local branch on a Saturday afternoon 15 minutes before closing and begged them to do something. To their credit, George and Jose helped me get into my accounts and lock out the thief, and then proceeded to set-up all new accounts. From his desk, Jose called the Fraud folks and got the SAME 35-minute hold message! Long story short, George and Jose worked for 2 hours beyond closing time to help me. I then fought with Wells for almost two stressful weeks to get my money back because of THEIR LOUSY ONLINE SECURITY PROTECTIONS. The lack of concern, empathy and, at times, rudeness I experienced when I actually spoke to people in the Fraud department was shocking. At one point, I was told "Sir, you have to understand... we have many, many fraud cases to handle." Well, that was re-assuring. How about you spend some of those billions you stole from your customers when you set up phony accounts for them on Fraud Protection and defeating hackers? Needless to say, once I had my funds restored... I spent the next month working on untangled my accounts from my creditors' bill payment systems, and set-up new accounts elsewhere with a small federal credit union, and then happily walked into this branch and explained that I would no longer do business with Wells Fargo... for this experience and for the sickening level of greed and corruption their corporate masters have allowed to exist, and are now paying BILLIONS in penalties for... SHAME ON YOU WELLS FARGO! It feel so good to be free of these cretins.
