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February 2024 by Timo K
Absolutely catastrophic company.Unable to follow simple orders.Very bad communication.Very bad at delivering my stuff.
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February 2024 by Richard Stevens
Good job
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February 2024 by TJ
They’ve had my package for 4 days and keep lying thats it’s out for delivery but it never arrives. Says it’s because of weather. I guess driving those trucks on a sunny day is very difficult
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December 2023 by Marilyn
Packages are consistently left in a puddle of water when it rains. I clearly have a note on my door asking that packages be left on a bench under the overhang roof. Is that so difficult? Apparently. I filed a complaint & the most obnoxious route supervisor argued with me the minute i got on the phone with him. I told him i could send him a picture of the wet package & he said not to. He was very nasty and i told him this happens all the time. He was not interested & just said hell take care of it & hung up. I plan on contacting any company using fed ex for their deliveries to let them know of fed ex incompetence. And they wonder why Amazon is doing so well. Amazon is always courteous and deliver as requested.
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October 2023 by Aleisha Major
Cathy of the Dover was the only person who was empathetic to my issue. Even calling the 800 number for Fedex is horrible. Thank you Cathy!!!!
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October 2023 by Justin Smith
Over the past 10 years, if I have a package that passes through this facility, there is a greater than 50% chance that it will not arrive on time. Reasons will range from "delivery attempted" (it never is, I have a driveway camera) to "delivery exception", aka no attempt will be made.
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May 2023 by L A
I took a day off this past Friday as I had a pickup schedule for 9am-6pm. I was home the entire day. The driver never came to pick up the package. Fedex called asking if I was home and said the driver came but nobody was home. I told them I was. I even left my door open and the package was sitting outside. They said the driver would come back out, but he/she never did. No door tag was left either. Why can't people just do their jobs? If you don't want to work then don't. There are people out there that want to and will. You affect other people a negative way that takes away rather than adds something to this world.
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December 2022 by Chuck Smith
Ordered an Item that was supposed to arrive on a Tuesday. Driver allegedly tried delivering 3 days earlier. once on a Saturday and once on a Sunday. My business is closed on those days. 3rd attempt allegedly occurred on that Monday (still 1 day before delivery date). Even though we were open and present all day. now my package is stuck in Dover. I tried calling 5 times to resolve but they say I need to drive (20 miles away) to go and get the package.Terrible Service!
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December 2022 by sam smith
Finally received the package.Placed an order on Friday and Package supposed to be delivered on Saturday. But instead received text messages saying an attempt was made to deliver the package and that I was not there. But I was there all day waiting. This happened for two days in a row. Spoke to customer support and they advised it will be delivered the next business day which is Monday. FedEx has a commitment date up untill Wednesday on there system to deliver my package. This was not informed to me by the company from where I bought the product. So the package was delivered on Monday. Driver who delivered the package was courteous but had no answer why I received the error messages.
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December 2022 by Ludmila Hopkinson
My package has been delayed for a week by this location, claiming that they don’t have a commercial invoice, which was sent to them 3 separate times. I also spoke to the customer service 5 times. It is still delayed as of now. If I could give them 0 stars I would. The worst thing is that the package itself is not really valuable. But it has warm clothes for my relatives who are Ukrainian refugees in Canada and it’s getting really cold there.
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December 2022 by Karolina Wiszowata
The first package was left outside in the pouring rain and it was an electronic. Then this package couldn't be deliveried today. VERY BAD CUSTOMER SERVICE!!
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October 2022 by K L
The driver keeps leaving my packages under a tree far from my house rather than just driving up to the garage like a normal person.
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October 2022 by Matthew Fuhrmann
There is a theif among the ranks at this location. Someone cut the shipping label off of my package and stuck it to another one. They stole $200 worth of goods. I was able to track it to this location because both packages were routed through Dover. FedEx Ground (not the drop box). Would love to be able to contact someone there to help find the culprit.
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August 2022 by Deborah Ambrose
Driver said he made 4 attempts to deliver and they returned the package to the warehouse. I work from home and have cameras. They never came to my door.
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April 2022 by Michelle Graf
I saw the driver pull up to my apartment. He left a "sorry we missed you note" and drove off without ever ringing my bell before I could even get my shoes on.I called customer service and they said they would reattempt delivery today with the note to call me when they get here, so we'll see...
